Report: The Voice of the Contact Centre Consumer 2023

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When you're tracking KPIs and sending out customer surveys, it's easy to feel like you know what your customers think. Why not enrich your perspective with UK data from 2000 consumers, accompanied by insights and commentary from independent contact centre decision makers.

This new research shows not only consumer perception of our industry but also how it's changing.


  • Significant shifts in consumer opinion
  • Unique insight into the drivers of consumer emotion and expectation
  • Comparative breakdowns according to age
  • Inspiring reasons to increase agent support
  • Download the Report

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