eBook: Learn the Best WFM Practices of CX Winners

The degree to which contact centers will be impacted by looming recessionary pressures and ongoing labor shortages is yet to be fully known. However, it’s safe to predict that contact center leaders will be forced to do more with less—less financial flexibility, less talent, and less room for error.

Apply lessons learned from “Recession Ahead: How Contact Centers Can Do More With Less” to deliver on CSAT and KPI goals and win in the turns ahead.

Learn the calculations used for smart schedule forecasting:

Concurrency of digital interactions for agents

Nonsequential digital interactions

Average speed of answer

“What-if” planning for multiple channels

Read the eBook to find out more.