Report: The State of the Market for Workforce Engagement Solutions

resource image
DMG assesses the state of the market today for workforce optimization and workforce engagement management solutions, including trends, challenges, and projections. WEM solutions with AI capabilities transform CX by providing many of the automation, engagement, analytics, and optimization capabilities that businesses need in order to deliver outstanding and customized customer experiences.

You’ll get insight on:

  • The current trends that are transforming forecasting and scheduling
  • The perennial and emerging challenges for modern contact centers
  • A market share analysis of the leading WEM vendors
  • An assessment of NICE’s WEM platform

  • See the projections for the future. Read the report
    Download the Report

    We may use your personal information to send you information you have requested. Permission lasts for 24 months.
    Permission can be withdrawn at any time.