Report: The State of the Market for Workforce Engagement Solutions

DMG assesses the state of the market today for workforce optimization and workforce engagement management solutions, including trends, challenges, and projections. WEM solutions with AI capabilities transform CX by providing many of the automation, engagement, analytics, and optimization capabilities that businesses need in order to deliver outstanding and customized customer experiences.

You’ll get insight on:

The current trends that are transforming forecasting and scheduling

The perennial and emerging challenges for modern contact centers

A market share analysis of the leading WEM vendors

An assessment of NICE’s WEM platform

See the projections for the future. Read the report