eBook: Break Outdated WFM Paradigms
Traditional WFM methods of forecasting and scheduling are based on outdated paradigms from phone calls. Meet the digital reality of today with NICE True to Interval (TTI) analytics, which take into account asynchronous, periodic interactions for more accurate contact center staffing.
Seize the reality of digital channels in your contact center.
Seize the reality of digital channels in your contact center.
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