An Essential Guide to Choosing Enterprise CCaaS that Delivers

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Enterprise contact centers are keen to access the benefits offered by the cloud. But choosing CCaaS that delivers performance at scale is not easy.

Sytel asks serious questions about the system architecture required to support this functionality in the cloud. This White Paper is divided into three parts as follows:

  • The Enterprise CCaaS Challenge: Architecting for the Cloud
  • Is Your CCaaS Platform Architecture Fit for Purpose?
  • The Enterprise ACD as a Cloud Service: Facing the Challenge

  • Read on to learn more.
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