eBook: Understanding Call Center Quality Assurance Frameworks

Call centers are essential to everything from building brand loyalty to improving efficiency and productivity and facilitating growth.

Each center, at one time or another, fits into, transitions through, or overlaps across three QA frameworks: Operational, Tactical, and Strategic.

This eBook will guide you through:

Evolving a Strategic Call Center QA Framework

Operational Quality Assurance Goals

A Tactical Thought Process

Understanding Call Center QA Tactical Goals

Call Center QA Tactical Frameworks at Work

Download the eBook

First Name

Last Name

Phone

Job Title

Company

Country

State / Province

Approx Number of Agents in your Organisation

Industry Sector

Human Test: What is 8 + 3 ?

Choose the content that you would like to receive from Call Centre Helper:

Weekly Newsletter

Webinars, Podcasts & Events

Contact Centre Reports, Surveys and White Papers

No Contact

We may use your personal information to send you information you have requested. Permission lasts for 12 months.
Permission can be withdrawn at any time.