eBook: Focus on Agent Retention in Tight Times

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The average turnover rate at contact centers recently hit 30%. It’s time to focus on agent engagement.

In 2022, the average agent turnover rate climbed as high as 30% for large customer service organizations. With the cost to replace an agent averaging more than $14,000, you can’t afford to stay stuck in this cycle.

To help you reduce agent turnover and keep your costs down, we put together a new ebook focused on increasing engagement and making your contact center a place where agents want to work.
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