eBook: Uncovering Customer Insights Using Analytics to Improve CX

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Your contact centre is a critical part of the customer experience. After all, your team has the power to turn a customer’s problem into a positive interaction that builds satisfaction and loyalty. This can sometimes feel like solving a puzzle that’s missing pieces.

But if you take a step back, you can see that the missing pieces are actually in your data.

When you learn where to look and how to identify the data you need, you’ll complete the puzzle — and keep customers coming back.

This ebook gives you insights and guidance for optimising the customer experience in your contact centre. It shows you how to:

  • Understand the Customer Journey
  • Coach Agents to Focus on Quality Service
  • Use the Power of Customer Sentiment Analysis
  • Personalize the Customer Experience
  • Download the eBook

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