White Paper: How Contact Centres Can Become Employers of Choice

Contact centres are often plagued by disgruntled and demoralised agents. It’s an industry blighted by absenteeism and high attrition rates. But it doesn’t have to be this way.

This white paper explores how contact centres can finally become employers of choice, by engaging, empowering and enabling their staff.

See how leading brands NatWest and Nationwide Building Society are keeping their agents happy, highly skilled and motivated with the help of Intraday Automation. And find out about the rewards they’ve reaped as a result.