eBook: Five Ways Leading Brands Use AI

For years, artificial intelligence (AI) has been touted to handle many issues with customer experience and organisational efficiency. There truly are countless ways to use AI to improve customer service and experience.

If you’ve ever wondered where to start or how to maximise the value of AI capabilities, you’re not alone.

Download this ebook from Genesys to learn how five brands use AI to:

Increase customer and employee satisfaction, as well as productivity

Reduce cost to serve and improve efficiency

Transform contact centres into care centres