Guide: How to Choose an AI-Powered Conversational Self-Service Solution

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In a world where consumers seek swift resolutions to their inquiries, self-service has emerged as a transformative solution. Even prior to the pandemic’s long customer service wait times, a surge in interest was evident. The potential for self-service to benefit both companies and customers is immense, with enhanced digital adoption and soaring customer satisfaction metrics.

This guide explores the pivotal role of conversational AI in delivering human-like, seamless self-service interactions. Discover how a conversational automation platform can revolutionize customer service.

Key topics covered in this guide:

  • The difference between simple chatbots and intelligent virtual assistants
  • How to create the business case for self-service
  • Whether it makes sense to build an intelligent virtual assistant yourself
  • Essential capabilities in a conversational self-service solution
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