Report: How to Identify and Support Vulnerable Customers

Vulnerable customers are easy to spot right? Well, not really. In today’s world, anyone can find themselves in a vulnerable position at any time. This makes vulnerability difficult to detect. New research reveals the five UK consumer groups most at risk of vulnerability today - and the awareness gap keeping them hidden.

Download this report to discover the common misconceptions surrounding vulnerable customers, the signs of vulnerability all too often missed by contact centre agents, and why AI could be the safety net your business needs.