eBook: 5 Ways Conversational AI Can Support Contact Centre Automation

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Customers increasingly turn to digital channels for information, purchases, and support. But even after decades of innovation, many organisations find their customers frustrated by inefficient self-service menus and limited options.

The good news is that 8x8 Intelligent Customer Assistant, a powerful, user-friendly conversational AI solution, is advancing self-service capabilities by offering faster, automated resolutions.

This eBook explores five ways that conversational AI can revolutionise your self-service across channels and departments.
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