eBook: 5 Ways Conversational AI Can Support Contact Centre Automation

Customers increasingly turn to digital channels for information, purchases, and support. But even after decades of innovation, many organisations find their customers frustrated by inefficient self-service menus and limited options.

The good news is that 8x8 Intelligent Customer Assistant, a powerful, user-friendly conversational AI solution, is advancing self-service capabilities by offering faster, automated resolutions.

This eBook explores five ways that conversational AI can revolutionise your self-service across channels and departments.