Report: The State of Support Ops in 2025

After a year of cost-cutting and compromises in 2024, customer support leaders are entering 2025 with a renewed focus on delivering quality at scale. Balancing growth with customer satisfaction, harnessing the promise of AI, and tackling workforce complexities are shaping the road ahead.

To understand how leaders are navigating these shifts, Assembled surveyed customer support professionals across industries at companies big and small. Download this report to discover what they found.

Download the Report

First Name

Last Name

Phone

Job Title

Company

Country

State / Province

Approx Number of Agents in your Organisation

Industry Sector

Human Test: What is 6 + 3 ?

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