White Paper: Emotive CX for Customer Interaction


resource image
Studies have shown that it's emotional satisfaction that is especially important and contact centres play a vital role in helping this to happen.

This white paper looks at emotions, how they influence behaviour, their relevance to customer experience outcomes and specifically how all this translates into the daily life of customer interaction.

White Paper written by: Martin Hill-Wilson and sponsored by NewVoiceMedia
Download the White Paper

We may use your personal information to send you information you have requested. Permission lasts for 24 months. Permission can be withdrawn at any time.