White Paper: Emotive CX for Customer Interaction

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Studies have shown that it's emotional satisfaction that is especially important and contact centres play a vital role in helping this to happen.

This white paper looks at emotions, how they influence behaviour, their relevance to customer experience outcomes and specifically how all this translates into the daily life of customer interaction.

White Paper written by: Martin Hill-Wilson and sponsored by NewVoiceMedia
Download the White Paper

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