White Paper: WFM – A New Level of Value in Forecasting


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Unreliable forecasts that fail to accurately model the conditions of a contact center can have an undesirable effect on workforce schedules and service levels.

NICE WFM 7.0 Forecasting with Artificial Intelligence provides staffing levels and budgeting that are more accurate than those delivered by any other WFM Solution.

This White Paper focuses on understanding the business value and ROI
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