Top KPIs for Managing Customer Service, Sales and Collections Contact Centres

Contact centers of all sizes, whether staffed by 20 or 10,000 agents, need key performance indicators (KPIs) and metrics to effectively manage the operating environment.

This white paper provides the top KPIs and metrics and explains how to use them to build an engaged workforce that delivers an outstanding customer experience in a cost effective manner.

White Paper sponsored by: NICE inContact

Download the White Paper

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