White Paper: How Automation is Revolutionising Phone-Based Journeys

The phone is still the consumers’ favourite channel because it is easy to use in all circumstances. Voice promotes spontaneity and expresses emotion! It helps foster a relationship which generates sympathy and human warmth.

It is also criticised for being inaccessible, inflexible and expensive to maintain.

With the progress that AI and language recognition has made, this White Paper will help you identify the right questions to ask yourself when looking to deploy an effective voice solution!