Whitepaper: Midsized Call Centers take a Digital-first Approach


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Frost & Sullivan surveyed 600 senior executives across various industries to uncover insights on midsized call centers’ approach toward CX delivery excellence, the role of CX in business, perception of technology.

This whitepaper focuses on how they are dealing with changes in customer engagement and their impact on business.


White Paper written by: Frost & Sullivan
In Collaboration with: Genesys
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