The State of Agent Experience and Engagement in Today’s Contact Centers


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Contact centre leaders know that an effective agent experience strategy and program are essential to providing quality customer service.

But what are contact centres doing to increase agent satisfaction and improve engagement? And what could they be doing better?

NICE inContact teamed with ICMI to answer just that.

Get insight on strategies to improve both the employee and customer experience, such as appropriate investment in improved technologies for customer interaction, communication, and workforce management.
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