Whitepaper: Leveraging Emotion to Improve & Elevate Contact Centre Performance
This white paper looks at the key ingredients for delivering a five-star CX in the contact centre and understanding and leveraging emotion across customer interactions. Emotion is a key driver for developing strong and lasting customer relationships.
Recent research to consider: Emotion has a bigger impact on brand loyalty and customer retention than ease of engagement and CX effectiveness. 60% of loyal customers use the same type of emotional language they’d use for family and friends when speaking of their favorite brands.
White Paper written by: CallMiner
Recent research to consider: Emotion has a bigger impact on brand loyalty and customer retention than ease of engagement and CX effectiveness. 60% of loyal customers use the same type of emotional language they’d use for family and friends when speaking of their favorite brands.
White Paper written by: CallMiner
We may use your personal information to send you information you have requested. Permission lasts for 24 months. Permission can be withdrawn at any time.