10 Contact Center Work from Home Best Practices


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Organisations completed the first phase of contact centre's transition to Work from Home, by setting up the foundation for remote work.

Now is the time to make sure that your performance is not impacted as a result of this change.

From foundational elements and planning, to managing for performance you need to accelerate your performance now and into the future.

Use this guide to understand the key best practices you should follow to deliver on the performance your customers and employees have come to expect and will be required for your businesses ongoing success in this new environment.
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