Swine Flu tips for employers
Here are some handy swine flu tips and advice for all call and contact centres across the country.
Michael Van-de-Burgt, Health & Safety Manager at Randstad UK, has offered the following key precautions with regard to swine flu:
- Make sure that all employees/temporary workers are made aware of Government advice on how to reduce the risk of infection during a pandemic, such as ensuring regular hand washing.
- Take all reasonable steps to ensure that employees/temporary workers who are ill or think they are ill during a pandemic are positively encouraged not to come into work.
- Put into place measures to maintain core business activities for several weeks at high levels of staff absenteeism, including options for remote working and expanding self-service and on-line options for customers and business partners. Identify those essential functions and posts, and perhaps individuals, whose absence would place business continuity at particular risk.
- Contact trusted recruitment organisations to brief them on likely key skills requirements, so that they are ready to help, should the organisation be hit with high levels of absenteeism.
- Ensure that supplier organisations delivering services under contract have appropriate arrangements in place themselves to sustain their service provision.
29 Jul 2009
Filed under Hints and Tips
Related Pages
Liked this article? Why not get our latest articles delivered to you by email every week.
Post a comment
We'd love it if you could link back to us on your blog. Here is the code.
Subscribe to the free Call Centre Helper Newsletter