Latest contact centre articles


How to Succeed With Outbound Calling – Part 2

In the second of this 2-part series – click here to read Part 1 - Stuart Pearce shares the secrets of outbound calling success. Read more...

Views - 242

The Power of Positive Language

Nick Herbert reveals how changing a single word can help improve your contact centre’s performance. Read more...

Views - 2,054

Latest blog posts

Is The Way We Are Going About Customer Acquisition and Retention Dead Wrong?

Are You a Management Chicken or Egg?

The Big List of Little Things That Destroy Your Customer Experience

Latest news stories

Poll – What method do you use to forecast?

During our webinar “Forecasting Masterclass” our audience were asked  “What method do you use to forecast?”

What-method-do-you-use-to-forecast-510 (Read more…)

Views - 348

Will You Be at Our First ‘Live Chat’ Session?

live-chat-countdown-185Following the popularity of our webinar chat room, we are launching our debut series of Live Chat discussions on Friday 8th August. (Read more…)

Views - 440

Concerned About the Cloud? Express Your Views in this Contact Centre Survey

cloud-question-185Spend just 5 minutes completing this online survey and receive a free copy of the findings. (Read more…)

Views - 1,826

Wowcher Transforms Customer Experience

hands-in-185Wowcher has improved its customer experience with a NewVoiceMedia solution.  (Read more…)

Views - 673

Movers and Shakers – July 2014

pole-vault-185This month we bring you news from Magnetic North, Journeycall, Aspect Software, Transversal and Capita.
(Read more…)

Views - 510

Housing Association Overhauls Customer Interaction

building-wall-185Cairn Housing Association has chosen Netcall’s customer engagement suite to overhaul the way it interacts with customers. (Read more…)

Views - 440

Solution Joins G-Cloud 5

holding-up-clouds-185The intelligentContact solution by mplsystems has been awarded a place on G-Cloud 5. (Read more…)

Views - 362

Jabra Extends Cashback Promotion

3-piggy-banks-185Jabra has extended its Q2 cashback offers into Q3.
(Read more…)

Views - 372

Voice Analytics Helps Sales

megaphone-185Voice of Customer analytics features have been added to Bright Navigator.  (Read more…)

Views - 344

“Best Call Centre Photo” Competition

taking-photo-185Take a photograph of your contact centre for your chance to win a Jabra headset. (Read more…)

Views - 329

Azzurri Improves Connectivity

connected-puzzle-185Azzurri Communications has launched ICON Connect.
(Read more…)

Views - 305

Agents Host Charity Football Match


A contact centre in Coventry has raised money for charity by organising a football match. (Read more…)

Views - 390

Call Centre News Round-Up

  • News In BriefContact centre embraces warm weather by hosting events on the company’s balcony. The Argus
  • LV= is best insurer says customers. Mortgage Introducer
  • A third of UK customers have cancelled their service following poor customer service. Business Reporter
  • Complaints about nuisance calls and spam texts on the up. Marketing Week

(Read more…)

Views - 14,193

White Papers

White Paper: Five Simple Strategies to Make Your Contact Centre a Success

Download this paper to find out five simple strategies to cost-effectively increase the level of service in your contact centre.

Download White Paper

White Paper: The Three Tools to Inside Sales Success

Don’t let your competitors get the edge, read the latest Noble Systems whitepaper to understand what the three tools for Inside Sales Success do and how you can use them to increase revenue and lower costs.

Download White Paper

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Jonty's Tips

Jonty's Tip: Follow the yellow brick road

yellow-road-185Have you ever sat down and planned out what the entire customer journey should look like?  Have you ever compared it to what is happening with your customers? (Read more…)

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