Heather Foley explains how to give your sales team effective feedback without dampening their spirits – and ability to sell. Read more...Views - 303
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During our webinar “5 ways to tune up your call centre” our audience were asked “How much more ‘live inbound’ could you convert to self service”Views - 342
Nine out of 10 consumers are likely to ditch their financial services providers following a poor phone experience.
Nominations are now invited for all categories in Customer Contact Innovation Awards 2015. (Read more…)Views - 432
Mike Hutchison attempts to set the record straight about 5 of the most common myths about cost management.
The latest Call Centre and Customer Services Summit was held on 15th-16th September 2014 at Whittlebury Hall Hotel & Spa in Northamptonshire.Views - 420
This month we bring you news from Nice Systems, Noble Systems, LiveOps, Firstsource, Voice Marketing, NewVoiceMedia, mplsystems, Vizolution, Genesys, Professional Planning Forum and Echo Managed Services. (Read more…)Views - 426
The AA has selected Sabio to deploy and support its next-generation customer contact infrastructure.
Employees at a call centre recruitment company have raised money for charity by completing the National 3 Peaks Challenge. (Read more…)Views - 104
- Npower ‘worst company in the UK’ for customer service. The Telegraph
- Chorus of five new Voices at leading contact centre. The Star
- Rotherham firm grows by buying up charity call centre. Sheffield Telegraph
- 83-year-old call centre worker who cannot retire. BBC News (Read more…)
With 74% of customers using 3 or more channels to interact, often across devices, how can you provide experiences to drive conversions and loyalty? The answer is to anticipate intent, connect in real time, and engage customers throughout their journey.Download White Paper
Incentivise exercise in your contact centre by allowing your agents to earn points for completing various physical activities throughout the week. (Read more…)Views - 119