Call Centre Helper is the UK's most popular Call Centre Magazine.
Last month (February 2010) we had 52,202 readers. Click here to view our statistics.

How to recruit the right call centre agent

recruit-right-agent-510

With a renewed focus on customer satisfaction and attrition rates on the rise, there has never been a more important time to recruit the right agents.

But how do we find people that have got the ‘right stuff’? One of our readers, Customer Service Director - Kevin Stillwell provides a few pointers. (read more…)


The dos and don’ts of call centre wallboards

wallboard-messages-185A call centre wallboard (or LCD/ plasma display) is fairly inexpensive.  You can buy a display for as little as £1,000.

But before you invest that money, there are some questions you should first consider.    (read more…)


Top 50 loses ground to new rival

rft-185A new rival to the Top 50 Call Centres for Customer Service has already signed up five new clients, including the DVLA Contact Centre in Swansea.

The service is called Right First Time Contact Centre. (read more…)


Kent Police communications centre staff receive Area Commander’s Award

sam-stiff-185Two employees from the Kent Police Force Communications Centre (FCC) have been presented with awards at the Mid Kent Area Commander’s Awards ceremony. (read more…)


Professional Planning Forum celebrates 10 years

ppf-10th-ann-185Next week, the Professional Planning Forum, is celebrating it’s 10th Birthday. (read more…)


Call centres step up for Sports Relief this weekend

sport-relief-logo-185Sports Relief takes place this weekend and many call centres will once again be involved in the fundraising.

Read on to find out how beCogent, Conduit, EDF Energy and Mondial Assistance are supporting the event.

Don’t forget to send in your photos and stories … (read more…)


Do hygiene wipes really work?

microbes-185Despite 78% of contact centres using wipes for health & safety, studies show that alcohol products offer poor or ineffective protection against the transmission of infections. (read more…)


Acas improves customer service for Helpline Callers

helpline-185Acas, the Advisory, Conciliation and Arbitration Service, has upgraded its helpline system in response to new Government measures to facilitate the earlier resolution of disputes in the workplace and offer a higher standard of care to customers. (read more…)


Verint Solution recognised for product satisfaction and market impact

verint-dmg-185Recent industry analyst studies have recognised Verint Witness Actionable Solutions as a leader across a range of categories. (read more…)


60 new positions for expanding Wilmslow-based contact centre

emirates-510

Emirates Airline announced the creation of 60 new jobs as it celebrated the 10th anniversary of its fast-growing contact centre. (read more…)


Editor
Jonty Pearce
Call Centre Helper is edited by Jonty Pearce

Last month (February 2010) we had 52,202 Readers

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