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Latest contact centre articles

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How to Give Sales Agents Difficult Feedback

Heather Foley explains how to give your sales team effective feedback without dampening their spirits – and ability to sell. Read more...

Views - 303
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30 Strategies for Improving Agent Productivity

Our panel reveals how you can improve agent productivity for the long term – and stop relying on a temporary sugar rush. Read more...

Views - 1,941
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How to Accommodate Callers With Disabilities

Kayla Matthews explains how your agents can accommodate different disabilities and provide great customer service to everyone.  Read more...

Views - 726

Latest blog posts

4 ways to get Customers to do What you Want

Help Your Employees Experience the Sort of Service you Want Them to Deliver

What Does It Take to Generate Total Customer Satisfaction?

Latest news stories

Poll – How much more ‘live inbound’ could you convert to self service

During our webinar “5 ways to tune up your call centre” our audience were asked  “How much more ‘live inbound’ could you convert to self service”

How-much-more-live-inbound-could-you-convert-to-self-service-510 (Read more…)

Views - 342

9 out of 10 Switch After Poor Phone Experience

switch-185Nine out of 10 consumers are likely to ditch their financial services providers following a poor phone experience.
(Read more…)

Views - 816

Replay and slides from Webinar: Scheduling Masterclass

injixo-webinar-newsletter-140918A replay and slides are available from our webinar on the best ways to schedule contact centre staff.

Click here to view the replay

(Read more…)

Views - 861

Nominations Open for Innovation Awards

cut-open-scissors-185Nominations are now invited for all categories in Customer Contact Innovation Awards 2015. (Read more…)

Views - 432

What Do You Really Know About Cost Management?

money-185Mike Hutchison attempts to set the record straight about 5 of the most common myths about cost management.
(Read more…)

Views - 488

Nev Attends Call Centre Summit

The latest Call Centre and Customer Services Summit was held on 15th-16th September 2014 at Whittlebury Hall Hotel & Spa in Northamptonshire.

Nev Wilshire and Forum Events (Read more…)

Views - 420

Winners and Losers – September 2014

winners-185This month we bring you news from Nice Systems, Noble Systems, LiveOps, Firstsource, Voice Marketing, NewVoiceMedia, mplsystems, Vizolution, Genesys, Professional Planning Forum and Echo Managed Services. (Read more…)

Views - 426

Case Study: AA Deploy Customer Contact Infrastructure

sabio-185The AA has selected Sabio to deploy and support its next-generation customer contact infrastructure.
(Read more…)

Views - 188

Call Centre Recruiters Complete 3 Peaks Challenge

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Employees at a call centre recruitment company have raised money for charity by completing the National 3 Peaks Challenge. (Read more…)

Views - 104

Call Centre News Round-Up

Views - 14,943

White Papers

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Whitepaper: Customer Engagement – The Future is Proactive

With 74% of customers using 3 or more channels to interact, often across devices, how can you provide experiences to drive conversions and loyalty? The answer is to anticipate intent, connect in real time, and engage customers throughout their journey.

Download White Paper

Next Call Centre Helper Webinars

Free Webinar: 5 Ways to Boost Contact Centre Productivity

Free Webinar: Best Practices in Performance and Quality Management

Free Webinar: How to Turn Agents into Super Agents

Upcoming Events

25th Sep 2014
Manchester

Jonty's Tips

Jonty's Tip: Incentivise Exercise for Healthier and Happier Agents

incentivise-exercise-185Incentivise exercise in your contact centre by allowing your agents to earn points for completing various physical activities throughout the week. (Read more…)

Views - 119

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