Latest from the Community

Latest contact centre articles


16 Ways to Encourage Agents to Work Overtime

Here are some great ideas for encouraging agents to work overtime – even when it’s sunny outside! Read more...

Views - 887

How to Succeed With Outbound Calling – Part 2

In the second of this 2-part series – click here to read Part 1 - Stuart Pearce shares the secrets of outbound calling success. Read more...

Views - 595

Latest blog posts

Customer Experience Lessons From The Best

What Does It Take to Shift to a Human-to-Human Way of Doing Business?

5 Ways to Make a Great Impression on Your New Customer

Latest news stories

Customer Service Takes the Lead

top-person-185Claudia Thorpe looks at why water companies are switching their focus to customer service – and what they have learnt from the P&Q Challenge. (Read more…)

Views - 274

Plantronics Introduce ‘Try & Return’

PS_Savi_headset-185Plantronics have introduced a programme which will allow customers to test devices in their own workplace.
(Read more…)

Views - 195

Are You Ignoring Your Online Queries?

social-media-clicks-185A report has shown that just 15% of the UK’s leading companies respond to tweets. (Read more…)

Views - 163

Azzurri Supports Grand Depart

bikes-in-race-185Azzurri Communications supported North Yorkshire County Council during the Grand Depart of the Tour De France 2014. (Read more…)

Views - 118

Poll – What method do you use to forecast?

During our webinar “Forecasting Masterclass” our audience were asked  “What method do you use to forecast?”

What-method-do-you-use-to-forecast-510 (Read more…)

Views - 497

Take Performance Management to the Next Level

improving-graph-185Sonia Rabone offers up some top tips on improving performance management. (Read more…)

Views - 223

Discover Great New Games for Your Agents

live-chat-games-185Our Live Chat series will be kicking off in one week with a discussion on Contact Centre Games.
(Read more…)

Views - 126

LV= Pilots Vizolution Solution

agent-screen-185LV= will be using vScreen to deliver a visual call centre experience. (Read more…)

Agents Offered Cycle to Work Scheme


A contact centre in Peterborough has offered its agents free bikes to cycle to work.
(Read more…)

Views - 106

Call Centre News Round-Up

  • News In BriefParalympian David Weir opens Newcastle call centre. The Journal
  • Comcast says agent did “what we trained him to do”. Tech Times
  • Ministers drag their feet on law to halt nuisance marketing texts. Mail Online
  • Guernsey call centre creates 21 jobs. BBC News Guernsey
  • More travellers seeking customer service help on Facebook than Twitter. Skift

(Read more…)

Views - 14,251

White Papers


White Paper: Five Simple Strategies to Make Your Contact Centre a Success

Download this paper to find out five simple strategies to cost-effectively increase the level of service in your contact centre.

Download White Paper

White Paper: The Three Tools to Inside Sales Success

Don’t let your competitors get the edge, read the latest Noble Systems whitepaper to understand what the three tools for Inside Sales Success do and how you can use them to increase revenue and lower costs.

Download White Paper

Next Call Centre Helper Webinars

Free Webinar: 10 smart ways to improve Average Handling Time

Free Webinar: Scheduling Masterclass

Free Webinar: Work Smarter, Not Harder! 5 Tips to Boost Contact Centre Productivity

Upcoming Events

3rd Sep 2014

Jonty's Tips

Jonty's Tip: Follow the yellow brick road

yellow-road-185Have you ever sat down and planned out what the entire customer journey should look like?  Have you ever compared it to what is happening with your customers? (Read more…)

Views - 226

Nice WFO ads
Button Adverts
Nice WFO ads

Editor's Pick
Jonty Pearce
Call Centre Helper is edited by Jonty Pearce

Last month (June 2014) we had 200,187 Readers

Join the Call Centre Community on LinkedIn

Follow us on Twitter or Google+
Read Jonty's Tips
Latest Jobs
Click here for a FREE SUBSCRIPTION
to Call Centre Helper

free newsletter
Latest news
Is Average Handling Time (AHT) a good metric?

Popular Pages
Join the Discussion
call centre | call centre jobs | presentation | powerpoint templates | business helper