Call Centre Helper is the UK's most popular Call Centre Magazine.
Last month (January 2010) we had 51,102 readers. Click here to view our statistics.

Jonty’s visit to … Conduit

conduit-floor

It’s a tough balancing act trying to balance Average Call Times with NetPromoter Scores.  Our editor Jonty Pearce visited the Conduit Call Centre who are actually increasing their talk times to improve their NetPromoter scores. (read more…)


11 tips for effective email management

email-mgt-185An increasing amount of contact centre traffic is now being handled by email. But how can we get the best out of it?

We asked a number of email management providers for their top tips. (read more…)


Only 2 weeks until Free Webinar - A New Approach to Call Quality Monitoring

webinar-quality-monitoringWe will be holding the first of our new webinar series on Thursday 25th February 2010 from 1.00 pm - 2.00 pm.

This month we will be looking at using speech analytics to tie agent performance improvement directly into strategic initiatives.

Last year’s webinar programme proved to be a great success with between 55 and 115 people joining us live on the day.

Click on this link to register. We hope that you will be able to join us. (read more…)


Survey discovers people want to use SMS more

sms-185People want to use SMS even more in their daily lives, according to a recent survey of the UK market. (read more…)


TouchStar Call Centre Software Rebrands as Daviker

daviker-logo1-185v2 The UK reseller of the Noble TouchStar product suite has announced its rebranding as Daviker Limited. (read more…)


Password reset solution launched to reduce helpdesk calls

password-reset-185A self-service password reset solution has been launched to enable Windows users to securely reset passwords, without helpdesk support. (read more…)


NSPCC and Openreach show how they are transforming customer experience

head_banner-1852Last week’s UK Experience Summit, hosted by Genesys Telecommunications Laboratories drew a sell-out crowd of customers, prospects and suppliers who came to see how they can overcome revenue losses by dramatically improving customer service. (read more…)


Interactive Intelligence Reports 2009 Results

Interactive Intelligence has announced results for its fourth quarter and full year ended Dec. 31, 2009. (read more…)


Customer agent by day and techy by night

fixya-185Moonlighting rarely sits comfortably with employers, but a Glasgow-based business is positively beaming about Nick Jack’s sideline activities. (read more…)


Editor
Jonty Pearce
Call Centre Helper is edited by Jonty Pearce

Last month (January 2010) we had 51,102 Readers

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