Here are some great ideas for encouraging agents to work overtime – even when it’s sunny outside! Read more...Views - 887
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Claudia Thorpe looks at why water companies are switching their focus to customer service – and what they have learnt from the P&Q Challenge. (Read more…)Views - 274
Plantronics have introduced a programme which will allow customers to test devices in their own workplace.
A report has shown that just 15% of the UK’s leading companies respond to tweets. (Read more…)Views - 163
Azzurri Communications supported North Yorkshire County Council during the Grand Depart of the Tour De France 2014. (Read more…)Views - 118
During our webinar “Forecasting Masterclass” our audience were asked “What method do you use to forecast?”Views - 497
Sonia Rabone offers up some top tips on improving performance management. (Read more…)Views - 223
Our Live Chat series will be kicking off in one week with a discussion on Contact Centre Games.
LV= will be using vScreen to deliver a visual call centre experience. (Read more…)
A contact centre in Peterborough has offered its agents free bikes to cycle to work.
- Paralympian David Weir opens Newcastle call centre. The Journal
- Comcast says agent did “what we trained him to do”. Tech Times
- Ministers drag their feet on law to halt nuisance marketing texts. Mail Online
- Guernsey call centre creates 21 jobs. BBC News Guernsey
- More travellers seeking customer service help on Facebook than Twitter. Skift
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