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Latest contact centre articles

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The Power of Positive Language

Nick Herbert reveals how changing a single word can help improve your contact centre’s performance. Read more...

Views - 1,265
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Call Centre Helper visits… Experian

Call Centre Helper went to Experian’s contact centre in Nottingham, as part of a Professional Planning Forum Best Practice Site Visit. Read more...

Views - 633

Latest blog posts

It Is Easy to Set up a Team… But Teamwork Is a Different Matter!

When It Comes to Customer Experience, You Have to Keep Rolling the DICE

Hiring Customer-Ready Employees

Latest news stories

Will You Be at Our First ‘Live Chat’ Session?

live-chat-countdown-185Following the popularity of our webinar chat room, we are launching our debut series of Live Chat discussions on Friday 8th August. (Read more…)

Views - 235

Concerned About the Cloud? Express Your Views in this Contact Centre Survey

cloud-question-185Spend just 5 minutes completing this online survey and receive a free copy of the findings. (Read more…)

Views - 525

Wowcher Transforms Customer Experience

hands-in-185Wowcher has improved its customer experience with a NewVoiceMedia solution.  (Read more…)

Views - 336

Movers and Shakers – July 2014

pole-vault-185This month we bring you news from Magnetic North, Journeycall, Aspect Software, Transversal and Capita.
(Read more…)

Views - 276

Housing Association Overhauls Customer Interaction

building-wall-185Cairn Housing Association has chosen Netcall’s customer engagement suite to overhaul the way it interacts with customers. (Read more…)

Views - 241

Solution Joins G-Cloud 5

holding-up-clouds-185The intelligentContact solution by mplsystems has been awarded a place on G-Cloud 5. (Read more…)

Views - 175

Poll – Where would you most likely use Skype in the contact centre?

During our webinar “Skype and the Contact Centre” our audience were asked  “Where would you most likely use Skype in the contact centre?”

Poll – Where would you most likely use Skype in the contact centre? (Read more…)

Views - 366

Jabra Extends Cashback Promotion

3-piggy-banks-185Jabra has extended its Q2 cashback offers into Q3.
(Read more…)

Views - 184

Voice Analytics Helps Sales

megaphone-185Voice of Customer analytics features have been added to Bright Navigator.  (Read more…)

Views - 159

“Best Call Centre Photo” Competition

taking-photo-185Take a photograph of your contact centre for your chance to win a Jabra headset. (Read more…)

Views - 147

Azzurri Improves Connectivity

connected-puzzle-185Azzurri Communications has launched ICON Connect.
(Read more…)

Views - 140

Agents Host Charity Football Match

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A contact centre in Coventry has raised money for charity by organising a football match. (Read more…)

Views - 230

Call Centre News Round-Up

  • News In BriefContact centre embraces warm weather by hosting events on the company’s balcony. The Argus
  • LV= is best insurer says customers. Mortgage Introducer
  • A third of UK customers have cancelled their service following poor customer service. Business Reporter
  • Complaints about nuisance calls and spam texts on the up. Marketing Week

(Read more…)

Views - 14,036

White Papers

White Paper: Five Simple Strategies to Make Your Contact Centre a Success

Download this paper to find out five simple strategies to cost-effectively increase the level of service in your contact centre.

Download White Paper

White Paper: Why Customers Give You Feedback

More than 2,000 consumers were polled to find out what motivates them to give feedback to organisations. Download this report, written by Martin Hill-Wilson, to discover what’s new about consumer communication habits and expectations.

Download White Paper

Next Call Centre Helper Webinars

Free Webinar: 10 smart ways to improve Average Handling Time

Free Webinar: Scheduling Masterclass

Free Webinar: Work Smarter, Not Harder! 5 Tips to Boost Contact Centre Productivity

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Jonty's Tips

Jonty's Tip: Dazzle and delight the customer

stars-in-magicians-hat-185Sometimes we need to start thinking beyond the hygiene factors of answering the phone quickly or reducing customer effort.

Wouldn’t it be an awful lot more fun to look at how we can dazzle and delight the customer?    (Read more…)

Views - 287

Jabra Q1 2014 Cashback Ad
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Jabra Q1 2014 Cashback Ad

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Call Centre Helper is edited by Jonty Pearce

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