We asked our panel about the role voice might play in the contact centre of 2034. Read more...Views - 151
Latest contact centre articles
Latest blog posts
Latest news stories
Despite the recent change in regulations, a number of companies are still providing 0845 numbers for customer service. (Read more…)
Our Live Chat series will be continuing @ 1pm on Friday (22nd August) with a discussion on how to get the best out of email in the contact centre. (Read more…)
Jane Goodayle evaluates EE’s controversial decision to offer customers the option to pay 50p and jump the queue.
The North East Contact Centre Awards 2014 are now open for nominations. (Read more…)
Betfred have upgraded their call recording technology with help from Business Systems. (Read more…)
The 2014 Call Centre & Customer Services Summit is being opened by the star of BBC’s The Call Centre. (Read more…)Views - 103
During our webinar “The DNA of a successful contact centre” our audience were asked “Which channels do you regularly monitor?”
Views - 263
Jabra has launched a new promotion to support sales of headsets into public sector customers during Q3.
Write a call centre haiku (poem) for your chance to win a copy of ‘The Smarter Working Manifesto’. (Read more…)
The provider of analytics solutions has been ranked highly in overall customer and product satisfaction in the latest DMG Consulting Report. (Read more…)
Neil Titcomb looks at 10 key things you should consider before moving your large contact centre to the cloud.
An agent at a contact centre in Sunderland has had his head shaved to help raise money for Marie Curie. (Read more…)
- Social media has undermined peoples’ trust in brands. The Guardian
- Payday loan firms ‘bombarding vulnerable consumers’. BT
- First Great Western is slammed in Which? customer satisfaction survey. West Briton
- EE hopes you will pay 50p to jump its customer service queue. The Telegraph
Syntec Telecom and Davies Hickman Partners have conducted an investigation into how contact centre leaders and payment service providers (PSPs) are meeting the challenges of Payment Card Industry Data Security Standard (PCI DSS) and card payment security in UK enterprises.Download White Paper