Once a bit of a gimmick, internet chat is really starting to take hold in the call centre – particularly with the younger generation. We asked a number of experts for their top tips on dealing with chat. (read more…)
Join Eptica on Thursday 9th September at 1pm for their free webinar about reducing inbound contact during peak periods. (read more…)
The London Borough of Richmond-upon-Thames has scooped the top prize of ‘Contact Centre of the Year’ at the 2010 Good Communication Awards. (read more…)
October is Breast Cancer Awareness Month and the Breast Cancer Care Charity are encouraging as many people as possible to unleash their inner pink to raise vital funds for the 40,000 people diagnosed with breast cancer each year in the UK. (read more…)
John Lovat from Stoke-on-Trent feared he would never get the chance to pursue a career after leaving school at 16 and drifting into a succession of casual jobs without prospects. (read more…)
Aurix has partnered with Co-ordinated Systems Inc. to integrate call monitoring and speech search technologies for the contact centre industry. (read more…)
The Listening Company has joined forces with Peugeot to establish a customer contact centre at its Tonbridge site. (read more…)
ASC will demonstrate its new quality management software on Stand 18 at the CSA & DBSG Annual Conference at the Hilton Metropole, Birmingham on 8th-9th September. (read more…)
Staff at Spark Response have now raised £3,800 for the Soldiers, Sailors, Airmen and Families Association (SSAFA), through a series of events including a family fun day. (read more…)
