Call Centre Helper

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Latest contact centre articles

What is the best way to handle a complaint through social media? – in less than 140 characters

negative-social-media

We asked our Twitter panel to answer “What is the best way to handle a complaint through social media?” (Read more…)

Views - 1,524

24 ways to improve your contact centre measurements

tape-measure

We asked our reader panel for their advice on getting the best out of your contact centre metrics. (Read more…)

Views - 439

3 ways to have fun in the contact centre

ball-pit

Here are 3 great ideas for turning a regular day into a fun day. (Read more…)

Views - 887

Latest blog posts

How you condemn your staff to failure

Leadership: What does it take to generate impressive performance?

Unhappy consumers in UK punish poor service more than US consumers

Latest news stories

Poll – What metrics are the most popular?

During our webinar “The best metrics for your contact centre” our audience were asked  “What metrics are the most popular?”

What-metrics-are-the-most-popular (Read more…)

50 days until 0845 number change

50-speedIn just 50 days it will be illegal for 0845 and similar numbers to be used for customer service lines. (Read more…)

Views - 536

Free Webinar: Forecasting Masterclass

injixo-webinar-newsletter-140501In this webinar we explore best practice in forecasting methods, testing for accuracy and how to avoid the top five forecasting mistakes. Thursday 1st May 2014 @ 1.00pm UK time.  Click here to register. (Read more…)

Views - 345

Gamification boosts employee engagement

gameification-iconNICE Systems is helping companies better engage employees with enhanced gamification capabilities.
(Read more…)

Views - 768

Vizolution wins joint Best Use of Technology award

vizolution-awardVizolution and Santander have jointly won a ‘Highly Commended’ award for Best Use of Technology in Customer Service. (Read more…)

Views - 178

Deliver cross-channel journeys

people-connectedGenesys are hosting an educational event on 30th April 2014, focusing on delivering a consistent experience across all channels. (Read more…)

Views - 134

New features to be showcased

3-clouds-185Three new features of injixo’s cloud WFM offering will be presented at Customer Strategy and Planning 2014.
(Read more…)

The benefits of SIP technology

arrows-pointing-upwardsSteve Cutler explains the benefits of using Session Initiation Protocol (SIP) technology.  (Read more…)

Views - 178

Essential resources from Call Centre Helper

whitepaper-series

We’ve compiled some of our best resources to help you improve your contact centre. (Read more…)

Views - 136

Bluetooth headset launched

The new Jabra MOTION Office Bluetooth Headset has been launched. (Read more…)

Views - 143

Next webinars in the series…

webinar-imageNeed to keep up to date with all of the latest contact centre developments?

Why not sign up for some of our next webinars in our 2014 series?

(Read more…)

Views - 7,117

Agents spread Easter cheer

Agents at one call centre arranged an Easter egg collection for children at a local hospital. (Read more…)

Call Centre News round-up

News In Brief

  • Contact centre gains recognition from Deaf charity. Advertiser & Review
  • EE reveals Northern Ireland location for its new customer service centre. Mobile
  • Call centre dresses up for charity. Southern Daily Echo
  • Call centre worker spends £30,000 after being accidentally paid £250,000. The Telegraph

(Read more…)

Views - 12,700

Jonty's Tip: Take the management team out of their environment

open-doorIf you are looking to invigorate the management team, take them out of their regular environment by having an away day.   (Read more…)

Views - 244
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