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Articles by Jo Robinson
Jo Robinson has worked at Call Center Helper since 2007. She started off as News Editor and is currently Operations Manager. Jo quality checks a large number of the articles on Call Centre Helper.
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Want to Thrive in the Age of AI? Sabio Disrupt Reveals the Secrets to Success
babelforce
MiaRec, Inc.
Uniphore Podcast: It’s About the People
Contexta360
2023 Survey Report: What Contact Centres Are Doing Right Now
Playvox Release Their On Demand Webinars
Uniphore Share Their Latest Podcast Episode
QStory
Trends Transforming Cloud Contact Centres
What Is a Silo?
CCA Inspire 2022 – An Exclusive Progamme for Inspiring Leaders
How to Set up an Olympics-Based Call Centre Game
What are the Best Security Questions for Call Centres?
Where do I Begin to Improve Productivity in our Call Centre?
Seven Simple Ideas to Bring Some Fun to Your Workplace
How to Reduce Your Absence and Attrition Rates by 5% in 12 Months
White Paper (2016 Edition): What Contact Centres Are Doing Right Now
46 Tips for Managing Absence
Creative Ways to Improve Attendance at Work
100 Great Staff Incentives to Motivate Your Team
The Latest Thinking on Organizational Design and Workplace Stress
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Editor's Pick
How to Develop Empathy as a Skill in Your Frontline Teams
Tackle the 3 A’s – Absence, Agent Burnout, and Attrition
10 Ways to Be More Customer Centric
21 Tips to Make Your Customers Feel Truly Valued
Latest Resources
2024 Contact Centre Buyer’s Guide
eBook: 5 Ways Conversational AI Can Support Contact Centre Automation
Upcoming Events
Contact Centre and Customer Services Summit
Mon 29 Apr 2024
Contact Center Show Middle East 2024
Tue 30 Apr 2024
Latest Insights
Ofcom Latest: What Contact Centre Leaders Need to Know
Delivering Exceptional Experiences in the Real World
Featured Articles
The Key Elements of a CX Lifecycle and Ways to Improve It
21 Ways to Say “I’m Sorry” and Apologize to a Customer for Bad Service
What is Attrition Rate and How to Calculate It
The Top 10 Call-Closing Statement Examples
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The Ultimate List of Positive Words, Phrases, and Sentences to Brighten Your Customer’s Day
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Contact Centre Dashboard Excel Template
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