White Paper: How Artificial Empathy Can Enhance the Customer Experience

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A recent Forrester Consulting study, commissioned by CallMiner, revealed that voice calling has become the new empathy channel, in which agents are dealing with more complex customer requests and emotionally charged customers than ever before.

In an effort to manage the uptick in complex conversations, many companies turned to artificial intelligence (AI) solutions. These AI-powered solutions have the potential deliver the empathy customers require and needed to help enhance the customer experience, but how?

Read our research findings which details how we define and view effective artificial empathy, as well as tips on how you can leverage artificial empathy to drive better customer experiences.
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