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7 Games to Liven Up the Contact Centre
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Erlang Calculator
Erlang C Calculator Excel – Including Shrinkage
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A person looking overwhelmed as a phone is passed to them
How to Handle an Angry Customer
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Really Understand Why Your Customers Are Contacting You
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Are You Overcomplicating Agent Motivation?
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Monthly Forecasting Excel Spreadsheet Template
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3 Ways to Have Fun in the Contact Centre
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holding hands-510
Training Cheat Sheet – Motivating Teams
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Running on track
Training Cheat Sheet – Managing Performance
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Training Cheat Sheet – Influence
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Top 10 Contact Centre Trophies
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Training Cheat Sheet – Creating Advocates
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Training Cheat Sheet – Coaching
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Training Cheat Sheet – Building great rapport
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Training Cheat Sheet – Handling Customer Objections
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Training Cheat Sheet – Effective Sales Questioning
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Space Race Call Centre Game Template
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Training Cheat Sheet – Closing Techniques
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Call Centre Homeworking Cheat Sheets
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Training Cheat Sheet – Emotional Intelligence
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Training Cheat Sheet – Effective Questioning
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Training Cheat Sheet – Handling Difficult Customers
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Snakes and Ladders Call Centre Game Template
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Free Call Monitoring, Evaluation and Coaching Form
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