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Articles about Downloads

Erlang Calculator

Free Erlang C Calculator Excel – Including Shrinkage

214,845

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Tense Man worried about Angry Customer

Dealing with Angry Customers

176,107

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Really Understand Why Your Customers Are Contacting You

4,190

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Are You Overcomplicating Agent Motivation?

1,564

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5 Shocking Things Even big Contact Centres Are Failing at

2,339

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Monthly Forecasting Excel Spreadsheet Template

46,635

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6 Games to Liven up the Contact Centre

46,846

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ball-pit

3 Ways to Have Fun in the Contact Centre

12,066

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holding hands-510

Training Cheat Sheet – Motivating Teams

4,565

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Running on track

Training Cheat Sheet – Managing Performance

4,723

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Training Cheat Sheet – Influence

7,741

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raised-trophy

Top 10 Contact Centre Trophies

6,966

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Training Cheat Sheet – Creating Advocates

5,772

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Training Cheat Sheet – Coaching

18,042

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Training Cheat Sheet – Building great rapport

32,077

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Training Cheat Sheet – Handling Customer Objections

27,249

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Training Cheat Sheet – Effective Sales Questioning

20,968

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Space Race Call Centre Game Template

17,324

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Training Cheat Sheet – Closing Techniques

15,411

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Call Centre Homeworking Checklists

4,878

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