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Erlang Calculator v6 Featured Image

667,527

New Excel Based Erlang Calculator – with Maximum Occupancy

128,700

7 Games to Liven Up the Contact Centre

A person looking overwhelmed as a phone is passed to them

544,854

What to Say to an Angry Customer

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19,799

Really Understand Why Your Customers Are Contacting You

2,681

Are You Overcomplicating Agent Motivation?

180,394

Monthly Forecasting Excel Spreadsheet Template

19,123

3 Ways to Have Fun in the Contact Centre

hands in

9,355

Training Cheat Sheet – Motivating Teams

start of running race

8,486

Training Cheat Sheet – Managing Performance

flying books

9,429

Training Cheat Sheet – Influence

9,708

Top 10 Contact Centre Trophies

7,855

Training Cheat Sheet – Creating Advocates

56,519

Training Cheat Sheet – Coaching

42,509

Training Cheat Sheet – Building Great Rapport

39,606

Training Cheat Sheet – Handling Customer Objections

26,147

Training Cheat Sheet – Effective Sales Questioning

20,023

Space Race Call Centre Game Template

bookcase

18,383

Training Cheat Sheet – Closing Techniques

7,471

Call Centre Homeworking Checklist

empty book

24,805

Training Cheat Sheet – Emotional Intelligence

holding up book

43,082

Training Cheat Sheet – Effective Questioning

empty notebook

82,706

Training Cheat Sheet – Handling Difficult Customers

57,826

Snakes and Ladders Call Centre Game Template

call quality form

385,655

Free Call Monitoring, Evaluation and Coaching Form