The Leading Contact Centre Magazine




  • Home
  • Webinars
    • Upcoming Webinars
    • Recorded Webinars
    • Podcasts
    • Events Calendar
  • Forum
    • Answers
    • Industry Insights
  • Tips
    • Jonty's Tips
    • Hints & tips
    • Life
      • Humour
      • Games
      • Jargon
  • Strategy
    • Polls
  • Management
    • Life
    • Tips
    • Skills
    • Motivation
    • Customer Experience
    • Empathy
  • Technology
    • White Papers
    • Product Demos
    • Directory
    • Guides
    • Definitions
    • Outbound Dialing
    • Call Recording
    • WFM
    • IVR
    • Jargon
    • Erlang Calculator
  • Tools
    • Skills
    • Erlang Calculator
    • Online Forecasting
    • Multi-Channel Calculator
  • Erlang
    • Online Calculator
    • Excel Calculator
    • Erlang Formula
    • What is an Erlang?
    • Erlang Calculation
  • News
    • Call Centre News
    • Industry Insights
    • Events
    • Free Newsletter
  • White Papers
  • Events
    • Event Calendar
    • Webinars
    • Recorded Webinars
    • Podcasts
    • Conferences
    • Training
  • Advertise
    • Advertise
    • Media Pack
    • About Us
    • Newsletter

Articles about Downloads

Next
7 Games to Liven Up the Contact Centre
106,010
Read more...
Erlang Calculator
Erlang C Calculator Excel – Including Shrinkage
411,639
Read more...
A tired businessman stands turned away from a red retro phone in a female hand.
Dealing with Angry Customers
357,491
Read more...
Really Understand Why Your Customers Are Contacting You
13,714
Read more...
Are You Overcomplicating Agent Motivation?
2,169
Read more...
5 Shocking Things Even big Contact Centres Are Failing at
2,812
Read more...
Monthly Forecasting Excel Spreadsheet Template
113,844
Read more...
3 Ways to Have Fun in the Contact Centre
16,649
Read more...
holding hands-510
Training Cheat Sheet – Motivating Teams
5,120
Read more...
Running on track
Training Cheat Sheet – Managing Performance
5,143
Read more...
Training Cheat Sheet – Influence
7,919
Read more...
Top 10 Contact Centre Trophies
8,300
Read more...
Training Cheat Sheet – Creating Advocates
6,099
Read more...
Training Cheat Sheet – Coaching
23,349
Read more...
Training Cheat Sheet – Building great rapport
37,697
Read more...
Training Cheat Sheet – Handling Customer Objections
34,467
Read more...
Training Cheat Sheet – Effective Sales Questioning
23,728
Read more...
Space Race Call Centre Game Template
18,803
Read more...
Training Cheat Sheet – Closing Techniques
16,427
Read more...
Call Centre Homeworking Checklists
5,486
Read more...
 
Next
TalkDesk Ovum report ad
Hot Tools
Online
Erlang Calculator
Download
Erlang C Calculator Excel Including Shrinkage
Download
Free Call Monitoring and Coaching Form
Download
Monthly Forecasting Excel Spreadsheet Template
Online
Multi-Channel Contact Centre Calculator Tool – Phone Email Chat
Upcoming Webinars
Webinar
Webinar: 10 Predictions for 2020
Register Now
Webinar
Webinar: 7 Key Ways to Lower Average Handling Time
Register Now
Latest From the Forum
Forum
Jonty Pearce | 1 week ago
CRM which can handle companies, contractors a...
Forum
Jonty Pearce | 1 week ago
Cli being blocked by EE
Forum
Rehanna Old | 1 week ago
Cli being blocked by EE
Forum
Ran Bradu | 1 week ago
CRM which can handle companies, contractors a...
Directory
Enghouse Interactive (UK) Limited - Logo
Business Systems UK Ltd - Logo
The Forum - Logo
Syntec – integrated contact centre systems - Logo
View our full directory
Popular Pages
The Top 25 Words to Describe Yourself on Your CV
Top 25 Positive Words, Phrases and Empathy Statements
18 Empathy Statements That Help Improve Customer-Agent Rapport
The Right Words and Phrases to Say to an Angry Customer
The Best Customer Service Greeting Phrases – with Examples

Ask a Question
& Find an Answer

Get answers from the Call Centre Helper community on your most difficult challenges

Ask Your Question
Editors Pick
What Is Gamification and How Is It Best Used in the Contact Centre?
14 Forward-Thinking Ideas From the Domestic & General Contact Centre
Creating Memorable Customer Experiences With Emotional Intelligence
14 Funny Customer Service Stories That Will Make You Chuckle
Latest Resources
eBook: Three Guiding Trends for CX in the Contact Center
Case Study: Improving Your Collection Rates with Gamification
Latest Insights
How Should You Design Your Agent Console?
9 Top Tips to Improve Customer Journeys
Upcoming Events
Dec
9
Experia Summit
Read More
Jan
28
CCW Nashville
Read More
Latest News
Millennials and Generation Z Are Driving the Digital-First Future of Customer Experience
Kelly Services Implement a Hosted Contact Centre Solution
 
Main Site Links
  • Tips
  • News
  • Forum
  • Directory
  • Erlang Calculator
Newsletter
Get all the latest news straight to your inbox

Click here to sign up to our newsletter.
Latest Resources
  • eBook: Three Guiding Trends for CX in the Contact Center
  • Case Study: Improving Your Collection Rates with Gamification
© Call Centre Helper 2019 | Terms | Cookies | Privacy | Contact | Advertise
Back to top