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7 Games to Liven Up the Contact Centre

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Erlang Calculator

Erlang C Calculator Excel – Including Shrinkage

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A tired businessman stands turned away from a red retro phone in a female hand.

Dealing with Angry Customers

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Really Understand Why Your Customers Are Contacting You

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Are You Overcomplicating Agent Motivation?

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Monthly Forecasting Excel Spreadsheet Template

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3 Ways to Have Fun in the Contact Centre

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Training Cheat Sheet – Motivating Teams

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Running on track

Training Cheat Sheet – Managing Performance

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Training Cheat Sheet – Influence

8,133

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Top 10 Contact Centre Trophies

8,760

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Training Cheat Sheet – Creating Advocates

6,357

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Training Cheat Sheet – Coaching

24,226

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Training Cheat Sheet – Building great rapport

39,492

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Training Cheat Sheet – Handling Customer Objections

36,316

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Training Cheat Sheet – Effective Sales Questioning

24,414

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Space Race Call Centre Game Template

19,201

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Training Cheat Sheet – Closing Techniques

16,813

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Call Centre Homeworking Cheat Sheets

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Training Cheat Sheet – Emotional Intelligence

22,703

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