The Leading Contact Centre Magazine




  • Home
  • Webinars
    • Upcoming Webinars
    • Recorded Webinars
    • Events Calendar
  • Forum
    • Answers
    • Industry Insights
  • Tips
    • Jonty's Tips
    • Hints & tips
    • Life
      • Humour
      • Games
      • Jargon
  • Strategy
    • Polls
  • Management
    • Life
    • Tips
    • Skills
    • Motivation
    • Customer Experience
    • Empathy
  • Technology
    • White Papers
    • Directory
    • Guides
    • Definitions
    • Outbound Dialing
    • Call Recording
    • WFM
    • IVR
    • Jargon
    • Erlang Calculator
  • Tools
    • Skills
    • Erlang Calculator
    • Online Forecasting
    • Multi-Channel Calculator
  • Erlang
    • Online Calculator
    • Excel Calculator
    • Erlang Formula
    • What is an Erlang?
    • Erlang Calculation
  • News
    • Call Centre News
    • Industry Insights
    • Events
    • Jobs
    • Free Newsletter
  • White Papers
  • Events
    • Event Calendar
    • Webinars
    • Recorded Webinars
    • Conferences
    • Training
  • Advertise
    • Advertise
    • Media Pack
    • Directory
    • About Us
    • Newsletter

Articles about Downloads

Next
7 Games to Liven Up the Contact Centre
93,755
Read more...
Erlang Calculator
Erlang C Calculator Excel – Including Shrinkage
369,280
Read more...
A tired businessman stands turned away from a red retro phone in a female hand.
Dealing with Angry Customers
323,788
Read more...
Really Understand Why Your Customers Are Contacting You
12,618
Read more...
Are You Overcomplicating Agent Motivation?
2,088
Read more...
5 Shocking Things Even big Contact Centres Are Failing at
2,733
Read more...
Monthly Forecasting Excel Spreadsheet Template
101,299
Read more...
3 Ways to Have Fun in the Contact Centre
15,772
Read more...
holding hands-510
Training Cheat Sheet – Motivating Teams
5,059
Read more...
Running on track
Training Cheat Sheet – Managing Performance
5,100
Read more...
Training Cheat Sheet – Influence
7,882
Read more...
Top 10 Contact Centre Trophies
7,986
Read more...
Training Cheat Sheet – Creating Advocates
6,042
Read more...
Training Cheat Sheet – Coaching
22,739
Read more...
Training Cheat Sheet – Building great rapport
36,711
Read more...
Training Cheat Sheet – Handling Customer Objections
33,295
Read more...
Training Cheat Sheet – Effective Sales Questioning
23,474
Read more...
Space Race Call Centre Game Template
18,640
Read more...
Training Cheat Sheet – Closing Techniques
16,324
Read more...
Call Centre Homeworking Checklists
5,390
Read more...
 
Next
CallMiner - Self-Improvement white ads
Hot Tools
Online
Erlang Calculator
Download
Erlang C Calculator Excel Including Shrinkage
Download
Free Call Monitoring and Coaching Form
Download
Monthly Forecasting Excel Spreadsheet Template
Online
Multi-Channel Contact Centre Calculator Tool – Phone Email Chat
Upcoming Webinars
Webinar
Webinar: The Latest Thinking on Contact Centre Metrics
Register Now
Webinar
Webinar: The Best Ways to Schedule Contact Centre Advisors
Register Now
Latest From the Forum
Forum
Adam Cooper | 2 hours ago
FTE Calculation for Chat
Forum
Sarah Sanders | 4 hours ago
Looking for contact centre service suppliers
Forum
Jonty Pearce | 4 hours ago
Looking for non Telephony WFM system
Forum
Jonty Pearce | 4 hours ago
required FTE calculation (non-voice)
Directory
CCA Recruitment Group - Logo
Rostrvm Solutions Limited - Logo
Sabio Group - Logo
Syntec – integrated contact centre systems - Logo
View our full directory
Popular Pages
The Top 25 Words to Use on Your CV
Top 25 Positive Words, Phrases and Empathy Statements
18 Empathy Statements That Help Improve Customer-Agent Rapport
The Right Words and Phrases to Say to an Angry Customer
Erlang C Calculator Excel – Including Shrinkage

Ask a Question
& Find an Answer

Get answers from the Call Centre Helper community on your most difficult challenges

Ask Your Question
Editors Pick
7 Steps to Evoke the Emotions You Want From Your Customers
How to Calculate Customer Churn Rate
10 Messages That Every Contact Centre Manager Should Share With Their Team
Seasonal WFM – How to Prepare for Peaks and Troughs in Contact Volumes
RingCentral quote advert
Latest Resources
White Paper: 5 Ways to Create Engaged and Empowered Call Centre Agents
Case Study: Zen Internet Workforce Management
injixo 19 benchmarking report version2
Latest Insights
The Power of Personalisation In Customer Experience
Why User Engagement is Vital for Successful Digital Transformations
Interactions omnichannel ads
Upcoming Events
Jun
24
Customer Contact Week Vegas
Read More
Jul
10
Adventurous Engagement LIVE
Read More
Sabio Solutions ads
Latest News
Rated People Selects New Telephony Platform
Genesys Announce New Artificial Intelligence Capabilities
Diabolocom demo ads
Latest Resources
White Paper: 5 Ways to Create Engaged and Empowered Call Centre Agents
Case Study: Zen Internet Workforce Management
Foehn cloud cc ads
Latest News
Rated People Selects New Telephony Platform
Genesys Announce New Artificial Intelligence Capabilities
Business Systems What If Scenario Ad
 
Main Site Links
  • Tips
  • News
  • Forum
  • Directory
  • Erlang Calculator
Newsletter
Get all the latest news straight to your inbox

Click here to sign up to our newsletter.
Latest Resources
  • White Paper: 5 Ways to Create Engaged and Empowered Call Centre Agents
  • Case Study: Zen Internet Workforce Management
© Call Centre Helper 2019 | Terms | Cookies | Privacy | Contact | Advertise
Back to top