eBook: How to Implement Cross-Selling and Upselling in Your Contact Center

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In their regular interactions with customers, customer service representatives have a lucrative opportunity to engage them in cross-sell and upsell conversations!

In addition to boosting the bottom line, cross-selling and up-selling tactics inform customers of the broader range of products and services your company offers. The ultimate result? Stronger relationships and increased customer lifetime value.

Many contact centers are enthusiastic about implementing cross-selling and up-selling but aren’t sure how to get started due to a lack of industry information.

This eBook shares 8 best practice tips to get you started.
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