eBook: How to Make the Most of Contact Centre Data

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How can insurance companies unlock the power of data and derive business value from it without compromising on security?

By maximising the utility of data and expanding its safe access, organisations can find useful datasets to optimise and improve the contact centre customer experience.

Discover how to boost customer satisfaction, improve accuracy and reduce errors and omissions.

Download this eBook to learn how to:

  • Capture data from dial to disconnect
  • Leverage KPIs to drive performance
  • Apply channel-less CX strategy
  • Utilise AI-enhanced tools
  • Download the eBook

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