eBook: Improving Customer Experience and NPS Through Quality Assessment


Measuring call center Quality Assurance is necessary to improve NPS call center metrics and other customer-driven experience analytics that directly correlate with revenue growth.
This 18-page eBook contains clear insight into:
Understanding the Customer Journey through Your Contact Center
How Quality Assurance Improves NPS in the Call Center and Customer Experience
Correlating NPS and Quality Assurance Scoring - Driving Shareholder Value
Aligning Customer Sentiment with Service Delivery
This 18-page eBook contains clear insight into:
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