eBook: Improving Customer Experience and NPS Through Quality Assessment

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Measuring call center Quality Assurance is necessary to improve NPS call center metrics and other customer-driven experience analytics that directly correlate with revenue growth.

This 18-page eBook contains clear insight into:

  • Understanding the Customer Journey through Your Contact Center
  • How Quality Assurance Improves NPS in the Call Center and Customer Experience
  • Correlating NPS and Quality Assurance Scoring - Driving Shareholder Value
  • Aligning Customer Sentiment with Service Delivery
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