Recorded Webinar: Simplifying and Automating the Contact Centre

Almost every contact centre is under constant pressure to perform within tight budget constraints, with many even expected to “do more with less” year on year. But with the contact centre facing increased demand from customers as they struggle with the cost-of-living crisis and more, this is just not sustainable.

That’s why it’s so important for contact centre leaders to proactively look for opportunities to simplify and automate time-consuming tasks to help ease the strain – and make sure they aren’t being left behind when it comes to the latest technological advancements in the industry.

Don’t know where to start? Watch our latest webinar to hear top tips and advice on how to get started with simplifying and automating the contact centre – without compromising on quality of service.

Slides

• Paul Weald, Contact Centre Innovator

Click here to view the slides

• Jason Griffin, EMEA Principle Solution Consultant, Five9

Click here to view the slides