The Ultimate Guide to Agentic AI in the Contact Centre
As AI has continued to evolve, new applications have emerged that are transforming how we all work. For example, agentic AI has started to gain speed as a powerful way to accelerate certain contact centre workflows.
Agentic AI is artificial intelligence that can autonomously make decisions and take action. It’s not only about generating outputs or relying on prompts, agentic AI helps to optimise goals and human tasks.
Deloitte predicts that a quarter of companies that use generative AI will launch agentic AI pilots or proofs of concept in 2025, growing to 50% in 2027. In fact, some contact centre and CX technologies you use may already have agentic capabilities.
How can you use this technology today and in the future to support your frontline employees and get ahead of the competition.
Download to explore agentic AI further, along with potential use cases for the technology across the contact centre.
Agentic AI is artificial intelligence that can autonomously make decisions and take action. It’s not only about generating outputs or relying on prompts, agentic AI helps to optimise goals and human tasks.
Deloitte predicts that a quarter of companies that use generative AI will launch agentic AI pilots or proofs of concept in 2025, growing to 50% in 2027. In fact, some contact centre and CX technologies you use may already have agentic capabilities.
How can you use this technology today and in the future to support your frontline employees and get ahead of the competition.
Download to explore agentic AI further, along with potential use cases for the technology across the contact centre.
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