White Paper: Three Agentic AI Workflows You Can Implement Right Now
As AI makes its mark on the contact center, a new term has emerged to describe the impact automation is having on Customer Experience (CX); Agentic AI.
Gartner highlighted Agentic AI as a key strategic trend for 2025. They highlighted the massive potential growth of the technology; in 2024, only 1% of organizations were using Agentic AI. By 2028, it will be included in 33% of software applications. At the same time, at least 15% of everyday work decisions will be automated entirely by Agentic AI.
In this white paper, Content Guru lay out three AI-powered workflows that you can implement within your contact center right now, to deliver meaningful time savings. ‘Agentic AI’ in its purest sense might be years away, but AI-powered savings are here right now, and your business can take advantage of them.
Gartner highlighted Agentic AI as a key strategic trend for 2025. They highlighted the massive potential growth of the technology; in 2024, only 1% of organizations were using Agentic AI. By 2028, it will be included in 33% of software applications. At the same time, at least 15% of everyday work decisions will be automated entirely by Agentic AI.
In this white paper, Content Guru lay out three AI-powered workflows that you can implement within your contact center right now, to deliver meaningful time savings. ‘Agentic AI’ in its purest sense might be years away, but AI-powered savings are here right now, and your business can take advantage of them.
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