Webinar Replay: Customer Feedback Tactics You Can’t Overlook

Research has shown today’s CX leaders are still primarily relying on traditional survey tools to solicit feedback from customers. In fact, many organizations have built significant programs around survey efforts, despite low response rates, lack of meaningful insights and diminishing return on investment.

Watch this informative webinar as our panel of experts discussed how to push your customer feedback tactics far beyond the lacklustre survey – building a strategy that combines structured and unstructured customer feedback to make sure every customer feels truly heard.

What You Will Learn:

• How surveys alone are holding you back
• The difference between structured and unstructured data
• Using customer feedback to make positive changes
• What’s now possible with the latest technology
• What best practice looks like in 2025