eBook: Moving From On-Premises to Cloud-Based Contact Centers
It’s no secret that customer expectations are higher than ever. This greatly impacts contact center agents, who are faced with the task of delivering quality experiences across communication channels.
What’s at risk if these expectations aren’t met? The bottom line.
A more traditional, on-premises contact center puts agents at disadvantage, without features and tools to provide the interactions that customers are looking for. Cloud-based solutions better equip agents to address customer needs and meet their expectations.
Dive into the ebook to learn more about:
What’s at risk if these expectations aren’t met? The bottom line.
A more traditional, on-premises contact center puts agents at disadvantage, without features and tools to provide the interactions that customers are looking for. Cloud-based solutions better equip agents to address customer needs and meet their expectations.
Dive into the ebook to learn more about:
- The differences between on-premises and cloud-based contact centers
- The value of Vonage Contact Center
- How routing, data and analytics, agent experiences compare in on-premises contact centers versus Vonage Contact Center
- Migration planning and deployment models
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