Report: The Digital Divide in Retail Customer Service
Your Customers Live on Mobile.
Your Service Doesn't.
New research reveals the shocking disconnect between how retail leaders communicate personally vs. how they serve customers.
Key Insights:
UJET’s report shows retailers who strategically prioritize the implementation of modern, mobile-first CX technology will be best positioned to capture market share and accelerate revenue growth in the evolving consumer landscape.
Your Service Doesn't.
New research reveals the shocking disconnect between how retail leaders communicate personally vs. how they serve customers.
Key Insights:
- 46% of retail leaders say mobile CX is the #1 factor driving purchases
- 97% of retail leaders use text messaging personally
- but... only 73% of retail leaders offer texting to customers
UJET’s report shows retailers who strategically prioritize the implementation of modern, mobile-first CX technology will be best positioned to capture market share and accelerate revenue growth in the evolving consumer landscape.
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