Webinar Replay: Balancing Efficiency with Empathy in Customer Service
Empathy isn’t optional in the contact centre – especially at a point when so many customers are experiencing financial difficulties, physical and mental health conditions, or life situations that make it difficult to cope.
So, when your agents are regularly responding to complex and emotional disclosures, but you’ve still got SLAs to meet and a budget to stick to… How do you make it all work?
Watch this webinar where our panel of experts discuss how to tweak your people, processes and technology to truly boost agent effectiveness, so you can improve efficiency – whilst still giving every customer the emotional support they need.
What You Will Learn:
So, when your agents are regularly responding to complex and emotional disclosures, but you’ve still got SLAs to meet and a budget to stick to… How do you make it all work?
Watch this webinar where our panel of experts discuss how to tweak your people, processes and technology to truly boost agent effectiveness, so you can improve efficiency – whilst still giving every customer the emotional support they need.
What You Will Learn:
- Why the empathy / efficiency balance is so critical to get right
- Where operations typically get it wrong (and customers suffer)
- What’s now possible with the latest technology
- What best practice looks like in 2025
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