Webinar Replay: Designing Exceptional Customer Experience
Yes, the rules have changed – yet again – on what it takes to design an exceptional customer experience.
Driven by ever higher customer expectations and even tighter budgets, contact centre leaders are being forced to do more with less.
But how are they doing this without sacrificing quality and the human touch?
Watch this webinar where our panel of experts share real-life examples of how organizations are succeeding in building truly meaningful connections with their customers and pulling out all the stops to amplify the human experience in an AI-driven world.
What You Will Learn:
Driven by ever higher customer expectations and even tighter budgets, contact centre leaders are being forced to do more with less.
But how are they doing this without sacrificing quality and the human touch?
Watch this webinar where our panel of experts share real-life examples of how organizations are succeeding in building truly meaningful connections with their customers and pulling out all the stops to amplify the human experience in an AI-driven world.
What You Will Learn:
- Real-life examples of where contact centres are succeeding right now
- The difference between automation and augmentation
- Where live agents will always prevail
- What best practice looks like
- Leaning into technology in a way that feels human
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