Guide: Quality Management Reimagined


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A Professional’s Guide to Optimizing Contact Center Operations.

Despite gradual changes to contact centre operations, many organisations still use manual processes that make it difficult to effectively evaluate agent behaviour and limit the potential for effective coaching.

This eBook describes some of the challenges with current methods of assessment and explains the criteria that matter most when evaluating modern quality assurance and quality management solutions

White Paper written by: Clarabridge
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