Whitepaper: Ultimate Guide to Quality Scoring


resource image
There are numerous reasons for scoring the quality of customer interactions, but the most common being to provide quality assurance, give feedback to Agents and improve performance.

In this whitepaper, you’ll learn why we need to score, the different types and methods, how to score and how to ensure that scoring is consistent and fair.


White Paper written by: EvaluAgent
Download the White Paper





We may use your personal information to send you information you have requested. Permission lasts for 24 months. Permission can be withdrawn at any time.