Checklist: Managing Work-from-Home Contact Centre Agents


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A checklist to help you prepare for managing work-from-home Contact Centre agents.

As your organisation navigates potential emergency situations that force agents to work from home, as well as the rise of homeworking in general with organisations, Business Systems and NICE inContact have your contact centre technology needs covered.

But having the software capabilities to route customer interactions to agents at home is only half of the preparation equation.

Your contact centre must also have a business continuity plan for other resources to make remote work a functional reality.

Theres so much to consider when it comes to managing work-from-home contact centre agents.

Weve got you covered - download our checklist today

Checklist written by: Business Systems and NICE inContact
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