Whitepaper: Does Brexit Mean CXit?

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Contact centres have already been tested in terms of a frenzied pivot to homeworking and coping with significant fluctuations in customer demand. Digital first agendas have moved into the fast lane. Self-service and proactive customer engagement are being scaled to protect the limited availability of live assistance.

Although much has been achieved in terms of adjusting to new customer needs, it remains a gamble to see Brexit as simply another bump. It is now time to consider its impact on customer service.

This Whitepaper looks at the mood of the nation, no deal Brexit scaneraios and does Brexit mean CXit?

White Paper written by: Sabio
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