Webinar: 10 Predictions for 2021
2020 was a testing year for everyone. But what can contact centres expect from 2021?
How can you stay ahead of the game? How can you best invest your time and energy for the year ahead?
In this webinar, we will predict how key industry trends will rise and fall in 2021, helping you to navigate the tricky "new normal" to the best of your ability.
Click here to view the slides
Connect with Martin on Social Media: Linkedin | Twitter
How can you stay ahead of the game? How can you best invest your time and energy for the year ahead?
In this webinar, we will predict how key industry trends will rise and fall in 2021, helping you to navigate the tricky "new normal" to the best of your ability.
Agenda
- Introductions – Jonty Pearce, Call Centre Helper
- Martin Hill-Wilson, Brainfood Extra
Click here to view the slides
Speaker Biographies
Martin Hill-Wilson | Brainfood Extra
Mentoring organisations in Emotive CX for Customer Interaction. Also provide CS & CX keynotes. I'm an experience conference chair - Customer Engagement, CXustomer Service, Contact Centres, Marketing, CX, AI and interaction technology.Connect with Martin on Social Media: Linkedin | Twitter
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