Quantity Versus Quality 731 Filed under - Archived Content Conventional management wisdom: You can have quality or quantity but you can’t have both. Bang ’em out quick Sod the quality, feel the width Cost, quality, speed ~ pick any 2 Even the Romans knew this was the case. It is quality rather than quantity that matters ~ Lucius Annaeus Seneca So if you want more, the quality is always going to slide. But there is a problem with conventional wisdom. Sometimes it is wrong… If you want higher quantity start with higher quality As quality goes up, quantity goes up. Why? — Less rework As quality goes up, employee engagement goes up. Why? — People take more pride in their jobs. As employee engagement goes up and rework goes down, costs go down. Why? — Less absenteeism and wasted time. As costs go down, profits go up. Why? — Greater margins and more sales. As profits go up, quality goes up. Why? — More investment. So if you want more quantity start with higher quality But if you start pushing quantity first… Then, let’s be honest… The quality is bound to slide. Author: Jonty Pearce Published On: 29th Aug 2014 - Last modified: 13th Nov 2018 Read more about - Archived Content Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter