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About Us
Archived Content
A selection of stories from the archives of call centre helper
CX Trends and Technologies in 2026 and Beyond – Webinar
Hybrid Workforce, Unified Intelligence: Turning Data into Action – Webinar
Beyond the Buzz: Real AI for Real CX – Webinar
What Contact Centres Are Really Doing with QA & AI Right Now – Webinar
Mastering Forecasting, Scheduling & Performance in Modern Call Centres – Webinar
Unwrapping Contact Centre Insights with Sabio – Webinar
Future-Proofing Your WFM Stack: Requirements for the Next Decade of Contact Centers
Using Conversation Analytics to Plan Smarter for 2026 – Webinar
Successful AI Implementation in Service and Support – Practical Strategies for Real Results
Driving Impact With Customer Experience Automation – Webinar
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Contact Centre Reports, Surveys and White Papers
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Contact Centre Reports, Surveys and White Papers
Invites to Webinars & Events
Weekly Newsletter
Editor's Pick
What Does It Really Take to Correct a Customer Politely?
7 Ways to Cut “Dead Wood” in the Contact Centre
How to Unite Your QA and Frontline Teams
New Ways to Help Agents Build Rapport
Latest Resources
The UK CX Decision-Makers’ Guide 2026
How to Build a Virtual Agent Your Customer Will Want to Use
Upcoming Events
Webinar: The Future of Customer Contact
The New Leadership Equation in the Age of AI- Webinar
Latest Blogs
What is Customer Perception? Definition, Types, and How to Improve
How Secure Messaging Platform for Financial Alerts, Drive Trust and Compliance
Featured Articles
Welcome Calls: A Simple Way to Increase Customer Satisfaction
15 Clarifying Questions For Customer Service
When Is It OK to Hang-Up on a Customer?
How to Setup a Call Centre from Scratch – The Checklist
Popular Pages
The Top 25 Positive Words and Phrases for Customer Service
The Top 50 Words to Describe Yourself on Your CV in 2026
Contact Centre Dashboard Excel Template – FREE Download
The Phonetic Alphabet and How it Improves Customer Service
