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Archived Content
A selection of stories from the archives of call centre helper
Next-Gen Customer Experience: Embracing MultiCaaS & AI in 2024 – Webinar
Uniting CX and the Contact Centre for a Competitive Edge – Webinar
Completing the Wellbeing Picture – Webinar
Introducing EnghouseAI – Practical AI for Smarter CX – Webinar
The Hidden Risks of Neglecting Employee Engagement – Webinar
Empowering Business with Artificial Intelligence
Boost Customer Experience Through Generative AI
Manage Customer Care Quality in Financial Services – Webinar
Live Demo of Spokn AI – Speech Analytics by MaxContact
Shaping Your KM & Gen AI Strategy for Future-Proof CX – Webinar
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Editor's Pick
How to Develop Empathy as a Skill in Your Frontline Teams
Tackle the 3 A’s – Absence, Agent Burnout, and Attrition
10 Ways to Be More Customer Centric
21 Tips to Make Your Customers Feel Truly Valued
Latest Resources
2024 Contact Centre Buyer’s Guide
eBook: 5 Ways Conversational AI Can Support Contact Centre Automation
Upcoming Events
Contact Centre and Customer Services Summit
Mon 29 Apr 2024
Contact Center Show Middle East 2024
Tue 30 Apr 2024
Latest Insights
Ofcom Latest: What Contact Centre Leaders Need to Know
Delivering Exceptional Experiences in the Real World
Featured Articles
The Key Elements of a CX Lifecycle and Ways to Improve It
21 Ways to Say “I’m Sorry” and Apologize to a Customer for Bad Service
What is Attrition Rate and How to Calculate It
The Top 10 Call-Closing Statement Examples
Popular Pages
The Ultimate List of Positive Words, Phrases, and Sentences to Brighten Your Customer’s Day
The Top 50 Words to Describe Yourself on Your CV in 2024
Contact Centre Dashboard Excel Template
Alpha, Bravo, Charlie… What is the Phonetic Alphabet and How Does it Improve Call Centre Service?