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Archived Content

A selection of stories from the archives of call centre helper

Free Webinar: Challenges encountered running a remote/hybrid workforce in partnership with Calabrio
Challenges Encountered Running a Remote / Hybrid Workforce – Webinar
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Sabio CX Community Day AI and Automation
How to Infuse AI Into QM: What You Need to Know Playvox event banner
How to Infuse AI Into QM: What You Need to Know – Webinar
CCA Leaders' Summit: Manchester - Mind the Gap - A new service and CX future Event Banner
CCA Leaders’ Summit
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Lessons Learnt From Managing One of the UK’s Largest Home-Based Contact Centres – Webinar
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The Digital Transformation: Are We Still Transforming? – Webinar
Unlocking Customer Delight: Exploring the Power of Generative AI in Customer Experience
Unlocking Customer Delight: Exploring the Power of Generative AI in Customer Experience – Webinar
The AI Butterfly Effect: The Impact on CX and EX - webinar banner
The AI Butterfly Effect: The Impact on CX and EX – webinar
Unlock the Power of Data: Using Scorebuddy BI for Comprehensive QA Insights Read more: Unlock the Power of Data: Using Scorebuddy BI for Comprehensive QA Insights Event Banner
Unlock the Power of Data – webinar
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Editor's Pick
Thumbnail 21 Customer Service Apology Statements – With Examples
21 Customer Service Apology Statements – With Examples
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What to Look for When Buying a Dialler
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The Top CCaaS Vendors for 2023/2024
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How to Calculate Attrition Rate – The Formula
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Latest Resources
The Complete Call Center Employee Engagement eBook
The Complete Call Center Employee Engagement eBook
eBook: Tackling Turnover in Travel and Hospitality
eBook: Tackling Turnover in Travel and Hospitality
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CX Masterclass – Webinar Series
Thu 28 Sep 2023
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AI-Driven Solutions with Dialpad and Playvox – Webinar
Thu 28 Sep 2023
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Retain the Human Touch Amid a Transforming Customer Landscape
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NICE’s Workforce Management Leads Market Share in DMG Report
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CCMA Launches Contact Centre Standards Framework
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Popular Pages
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Top 50 Positive Words and Phrases – With Examples
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The Top 50 Words to Describe Yourself on Your CV
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Contact Centre Dashboard Excel Template
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What is the Phonetic Alphabet?
 
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