Five9 Advances in ServiceNow’s Build Partner Program

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Filed under - Contact Centre News,

Providing exceptional customer service has become a key differentiator for most businesses, and technology is crucial in enabling organizations to deliver seamless, convenient, and personalized customer experiences. Five9 and ServiceNow are committed to transforming customer service and delivering value to their customers.

As a part of this commitment, Five9 has advanced to the Platform Tier in ServiceNow’s Build Partner Program. This achievement results from our unwavering dedication to meeting the three essential criteria: Competency, Capability, and Customer Success.


Five9 has consistently demonstrated its expertise and proficiency in specific areas critical to the ServiceNow ecosystem.

Our team members have completed the required training modules: Welcome to ServiceNow, Micro-Certification – Welcome to ServiceNow, ServiceNow Application Developer Core Skills, and ServiceNow Sales and Messaging Foundations.

This comprehensive training has equipped our team to navigate the ServiceNow platform effectively and communicate its value to customers.


As a Build Module participant, Five9 has actively engaged in the ServiceNow Store, where we have a listed productized integration.

By supplying a relevant and valuable solution, we allow customers to seamlessly add the voice channel to ServiceNow.

Customer Success:

Customer satisfaction is at the core of our business philosophy, and Five9 has successfully demonstrated this commitment.

Through our listed application, we have garnered numerous customer installations and reviews on the ServiceNow Store. The Five9 adapter has enabled customers to overcome challenges, streamline operations, and achieve business aims.

Advancing to the Platform Tier in ServiceNow’s Build Partner Program is a testament to Five9’s relentless pursuit of excellence and innovation.

This accomplishment highlights our dedication to delivering a top-notch application on the ServiceNow platform and creating transformative value for our shared customers.

Five9 remains committed to driving customer success and enhancing our capabilities. Our partnership with ServiceNow enables us to make the world work better for everyone!

Our relationship with ServiceNow allows us to seamlessly integrate contact center and IT service desk, ensuring that customers receive the best possible support. One of the most significant benefits of this partnership is the ability to automate your customer service processes.

The Five9 and ServiceNow partnership is a powerful solution for businesses looking to improve their customer service experience. By leveraging the best of both platforms, businesses can streamline customer interactions, automate routine tasks, and gain valuable insights into customers’ needs.

This blog post has been re-published by kind permission of Five9 – View the Original Article

For more information about Five9 - visit the Five9 Website

About Five9

Five9 Five9 provides end-to-end solutions with omnichannel routing, analytics, WFO, and AI to increase agent productivity and deliver tangible business results.

Find out more about Five9

Call Centre Helper is not responsible for the content of these guest blog posts. The opinions expressed in this article are those of the author, and do not necessarily reflect those of Call Centre Helper.

Author: Five9

Published On: 30th Aug 2023
Read more about - Contact Centre News,

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