Industry News

Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.

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MiaRec Introduces New Conversational Analytics Tool: Ask AI
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Case Study: Sonos Achieves PCI Compliance With SequenceShift
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Case Study: Liverpool Women’s NHS Trust Saved Over £1200 in Admin With Netcall
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Case Study: The Globe and Mail Secures Payments With SequenceShift
Plant based supplements
Case Study: Holland & Barrett Streamlined Their Workflows With Netcall
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Case Study: Deaf Connect Solves Outages With Sequence Shift
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Case Study: IRIS Software Group Improved Resource Management With Netcall
Chef clothing
Case Study: Chef Works Implemented PCI-Compliant Solution
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Case Study: Wellcombe Group Reduced Onboarding Time With Netcall
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Case Study: Collinson Underwent a Digital Transformation With SequenceShift
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Case Study: NEOS Improved Operational Efficiency With SequenceShift
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Case Study: Homes for Students Scores 4.5/5 CSAT Score With Netcall
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Case Study: Hampshire Trust Bank Reduce Manual Effort With Netcall
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Case Study: NRLA Cuts Written Response Times by 86% With Puzzel
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Case Study: Euro Paper Increase CSAT by 15% With Synthflow
5 Golden stars
Awards Shortlist Showcases Innovation Across Wales’ Thriving Centralised CX Industry
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Case Study: Advantage Reserve Achieves 100% Call Coverage with MiaRec
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Case Study: Tructyre Improved Service Level by 32% With Peopleware
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Case Study: South Hams District Council Save £120,000 With Netcall
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Case Study: Peak Demand Delivers Faster Service With Synthflow
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Case Study: British Airways Reduced Workloads by 22% With Sabio
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Women in CX Announces Global 2025 UnConferences
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Case Study: Council Cuts Abandoned Calls by 17% With Netcall
Healthcare concept
Case Study: Medbelle Boosts Patient Satisfaction 25% With Synthflow
 
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