Industry News

Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.

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Analytics platform on a laptop screen
Case Study: How SupportZebra Cut Response Times by 75%
Aerial view of water treatment factory
Case Study: OOWV Boosts Efficiency by 40% With babelforce
The word AI with loads of letters coming out of it
Case Study: Smartcat Cuts Booking Costs by 70% With Synthflow
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Case Study: VELUX Improved Agent Experience With Peopleware
Case Study: Stadtwerke Hamm Reduce Call Volumes With babelforce
CRM software conceptr
Case Study: Synthflow Voice Agents Handle 500K+ Calls per Month
Telephone being help by a robots hand
Case Study: Synthflow Gives BPO Multilingual Support With AI
Case Study: Bergfreunde Reduces AHT by 30 Seconds With babelforce
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Case Study: Marley Spoon Achieves 80% 5 Star Reviews With babelforce
Shopping trolly with a laptop next to it
Case Study: SupportZebra Supports 20% Increase in Customer Retention Rates
Examiner instructing student before exam at driving school test track, focus on traffic cone
Case Study: DVLA Achieves 30% Self-Service Rate With Content Guru
BPO Concept
Case Study: Serco Transforms Job Coaching With Content Guru
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Case Study: Marston Holdings Reduces AHT With MaxContact
Healthy lunch at office workplace
Case Study: Charlie Bigham’s Boosts Efficiency with Netcall
Smart city and digital transformation
Case Study: Telmore Saves 400+ Hours a Month With Puzzel
3d smart AI chatbot with books and idea lightbulb
How MiaRec Customers Use Auto QA to Transform Their Business
Illustration of bank on 3D concept on green colour.
Case Study: HSBC Reduces Abandon Rates by 48% With Genesys
Network connection across Paris
Case Study: isp.net Achieves a 900% Increase in Performance Visibility With MiaRec
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Case Study: Seasalt Cornwall Increased Service Level With Peopleware
Human and robot joining 2 puzzle pieces together
New Research Highlights the Challenges of Future-Proofing
Person shaking someone's hand out of a laptop
Is Technology in the Workplace a Blessing or a Curse?
Car dealership - Row of cars lined up
Case Study: Auto Trader Saves £70,000 Annually on Maintenance With Genesys
Payroll concept
Case Study: DailyPay Achieves $1 Million in Productivity Gains With Assembled
Hardware cables connected to internet
Case Study: Fibrus Improves NPS Score by 27% With Genesys
 
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