Industry News

Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.

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Case Study: Automotive DMS Company Saved $23,000 With Creovai
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Case Study: EVPassport Reduces ASA by 9 Minutes With Crescendo
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Case Study: Zettle by PayPal Reduced Agent Training Time by 50% With UJET
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Case Study: IDEO U Increased CSAT by 34% With Crescendo
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Case Study: AAA Northeast Reduced Training Time With Upland Software
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Case Study: Global Touring Reduces ASA by 30% With SequenceShift
Internet Connection by Satellites
Case Study: NRTC Decreases Agent Attrition by 32% With Creovai
NECCA Award Image
Celebrating 22 Years of the North East Contact Centre Awards
Case Study: Paychex Increased Operational Efficiency With Upland Software
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Case Study: Ocasa Homes Saved 262 Hours per Week With Netcall
Contact centre agents on the phones
Case Study: Callzilla Increased Speed of Resolution With Creovai
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Case Study: Nestlé Resolved 80% of IT Incident Tickets With Upland Software
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Case Study: SWR Eliminates 300-500 Activities Daily With Route 101
MaxContact Introduces a Fresh Brand Identity
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Secure Your Free Ticket for Contact Centre Expo
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Case Study: Christie NHS Foundation Trust Reduces Manual Data Entry With Netcall
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Stop Waiting on Reports: A Look Inside Ask AI
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Case Study: Cielo Streamlines Recruitment Processes With Netcall
Case Study: DSB Lifted Customer Sentiment by 35% With Puzzel
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What Does the Future Hold? The 2025 Contact Center Performance Summit
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Case Study: Carte Blanche Simplified Complex Workflows With Netcall
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MiaRec Introduces New Conversational Analytics Tool: Ask AI
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Case Study: Sonos Achieves PCI Compliance With SequenceShift
A blurred image depicts a hospital waiting area with numerous people, some in wheelchairs, seated along a long corridor.
Case Study: Liverpool Women’s NHS Trust Saved Over £1200 in Admin With Netcall
 
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