Industry News

Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.

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The word council on a notepad
Case Study: South Hams District Council Save £120,000 With Netcall
Bus public transport
Case Study: Peak Demand Delivers Faster Service With Synthflow
A aeroplane on a yellow background
Case Study: British Airways Reduced Workloads by 22% With Sabio
Women listening to a business conference
Women in CX Announces Global 2025 UnConferences
Entrance to a hometown city hall
Case Study: Council Cuts Abandoned Calls by 17% With Netcall
Healthcare concept
Case Study: Medbelle Boosts Patient Satisfaction 25% With Synthflow
SaaS platform
Case Study: SupportZebra Powers Scalable and Secure Content Moderation
Man using an AI Chatbot
Case Study: Aizee Boosts Response Rates by 30% Using Synthflow
The words 'Health' and 'Wellness' on 2 puzzle pieces
Case Study: How SupportZebra Helped a Health Brand Achieve 98% CSAT
Analytics platform on a laptop screen
Case Study: How SupportZebra Cut Response Times by 75%
Aerial view of water treatment factory
Case Study: OOWV Boosts Efficiency by 40% With babelforce
The word AI with loads of letters coming out of it
Case Study: Smartcat Cuts Booking Costs by 70% With Synthflow
Roof Window
Case Study: VELUX Improved Agent Experience With Peopleware
Case Study: Stadtwerke Hamm Reduce Call Volumes With babelforce
CRM software conceptr
Case Study: Synthflow Voice Agents Handle 500K+ Calls per Month
Telephone being help by a robots hand
Case Study: Synthflow Gives BPO Multilingual Support With AI
Case Study: Bergfreunde Reduces AHT by 30 Seconds With babelforce
Many different healthy food on white table
Case Study: Marley Spoon Achieves 80% 5 Star Reviews With babelforce
Shopping trolly with a laptop next to it
Case Study: SupportZebra Supports 20% Increase in Customer Retention Rates
Examiner instructing student before exam at driving school test track, focus on traffic cone
Case Study: DVLA Achieves 30% Self-Service Rate With Content Guru
BPO Concept
Case Study: Serco Transforms Job Coaching With Content Guru
car and police handcuff on fingerprint crime page file with bank notes
Case Study: Marston Holdings Reduces AHT With MaxContact
Healthy lunch at office workplace
Case Study: Charlie Bigham’s Boosts Efficiency with Netcall
Smart city and digital transformation
Case Study: Telmore Saves 400+ Hours a Month With Puzzel
 
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