Industry News

Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.

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Car finance concept
Case Study: Moneybarn Improved Customer Outcomes by 9% With Elephants Don’t Forget
Red clothes on the floor
Case Study: Chantelle Estimates 60% Savings With 8×8
Car, home and all round insurance concept
Case Study: LV= Reduced Complaints by 62% With Elephants Don’t Forget
Manufacturing equipment
Case Study: Topcon Increase Agent Productivity With Level AI
Cars lined up
Case Study: VCFSUK Achieves 94% User Engagement With Elephants Don’t Forget
Person on phone with water symbol
Case Study: Echo Increased Agent Knowledge by 42% With Elephants Don’t Forget
WFM concept
Case Study: Smartsheet Boosted Efficiency by 60% With Level AI
Credit checking concept
Case Study: NewDay Achieved 29% Knowledge Improvement With Elephants Don’t Forget
Car on a dark black background
Case Study: Mazda Saved $1.8M With AnywhereNow
Finance Concept
Case Study: Wave Transforms Training With Elephants Don’t Forget
Sports Betting Concept
Case Study: How Global Sports Betting & iGaming Transformed WFM With Sabio
Jewellery in a box
Case Study: Swarvoski Improved Agent Efficiency With AnywhereNow
Finance Concept
Case Study: Nucleus Achieved 96% Employee Engagement With Elephants Don’t Forget
Web design concept
Case Study: Canva Doubles Agent Productivity With Assembled
House with the word risk in blocks and a group of blocks falling
Case Study: Amynta Group Boosts FCR With Zoom
Floating stairs in a house
Case Study: Viewrail Achieves a 70% Self-Service Rate With Zoom
Contemporary art collage showing a hand holding a credit card,
Case Study: Capital One Enables Hybrid Collaboration With Zoom
University graduates in their caps and gowns
Case Study: UC Riverside Modernizes Campus Communications With Zoom
Storage units inside building.
Case Study: National Storage Unifies 250+ Centres With Zoom
Person using a DIY machine
Case Study: Cricut Reduced Abandonment Rates by 90% With Zoom
Wind turbines in the sunset
Case Study: A Major US Utility Company Saves $250K With Creovai
Magnifying glass showing recruitment process
Case Study: Page Outsourcing Improves Consistency With Netcall
Person taking a picture in a Contact Centre
UK’s First National Contact Centre Day Confirmed
Hospital concept
Case Study: Sussex Hospitals Reduced Wait Time by 90% With Netcall
 
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