Industry News

Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.

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Family of wooden blocks with a red umbrella over the top shielding them
Case Study: NEOS Improved Operational Efficiency With SequenceShift
Wooden student with graduation hat balancing with a house
Case Study: Homes for Students Scores 4.5/5 CSAT Score With Netcall
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Case Study: Hampshire Trust Bank Reduce Manual Effort With Netcall
Keys on a chain with a house chain
Case Study: NRLA Cuts Written Response Times by 86% With Puzzel
Paper printing service
Case Study: Euro Paper Increase CSAT by 15% With Synthflow
5 Golden stars
Awards Shortlist Showcases Innovation Across Wales’ Thriving Centralised CX Industry
Women on a phone call holiday a tablet
Case Study: Advantage Reserve Achieves 100% Call Coverage with MiaRec
Lots of tyres with someone holding one
Case Study: Tructyre Improved Service Level by 32% With Peopleware
The word council on a notepad
Case Study: South Hams District Council Save £120,000 With Netcall
Bus public transport
Case Study: Peak Demand Delivers Faster Service With Synthflow
A aeroplane on a yellow background
Case Study: British Airways Reduced Workloads by 22% With Sabio
Women listening to a business conference
Women in CX Announces Global 2025 UnConferences
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Case Study: Council Cuts Abandoned Calls by 17% With Netcall
Healthcare concept
Case Study: Medbelle Boosts Patient Satisfaction 25% With Synthflow
SaaS platform
Case Study: SupportZebra Powers Scalable and Secure Content Moderation
Man using an AI Chatbot
Case Study: Aizee Boosts Response Rates by 30% Using Synthflow
The words 'Health' and 'Wellness' on 2 puzzle pieces
Case Study: How SupportZebra Helped a Health Brand Achieve 98% CSAT
Analytics platform on a laptop screen
Case Study: How SupportZebra Cut Response Times by 75%
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Case Study: OOWV Boosts Efficiency by 40% With babelforce
The word AI with loads of letters coming out of it
Case Study: Smartcat Cuts Booking Costs by 70% With Synthflow
Roof Window
Case Study: VELUX Improved Agent Experience With Peopleware
Case Study: Stadtwerke Hamm Reduce Call Volumes With babelforce
CRM software conceptr
Case Study: Synthflow Voice Agents Handle 500K+ Calls per Month
Telephone being help by a robots hand
Case Study: Synthflow Gives BPO Multilingual Support With AI
 
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