Industry News

Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.

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Many different healthy food on white table
Case Study: Marley Spoon Achieves 80% 5 Star Reviews With babelforce
Shopping trolly with a laptop next to it
Case Study: SupportZebra Supports 20% Increase in Customer Retention Rates
Examiner instructing student before exam at driving school test track, focus on traffic cone
Case Study: DVLA Achieves 30% Self-Service Rate With Content Guru
BPO Concept
Case Study: Serco Transforms Job Coaching With Content Guru
car and police handcuff on fingerprint crime page file with bank notes
Case Study: Marston Holdings Reduces AHT With MaxContact
Healthy lunch at office workplace
Case Study: Charlie Bigham’s Boosts Efficiency with Netcall
Smart city and digital transformation
Case Study: Telmore Saves 400+ Hours a Month With Puzzel
3d smart AI chatbot with books and idea lightbulb
How MiaRec Customers Use Auto QA to Transform Their Business
Illustration of bank on 3D concept on green colour.
Case Study: HSBC Reduces Abandon Rates by 48% With Genesys
Network connection across Paris
Case Study: isp.net Achieves a 900% Increase in Performance Visibility With MiaRec
Lots of summer clothes on a rail
Case Study: Seasalt Cornwall Increased Service Level With Peopleware
Human and robot joining 2 puzzle pieces together
New Research Highlights the Challenges of Future-Proofing
Person shaking someone's hand out of a laptop
Is Technology in the Workplace a Blessing or a Curse?
Car dealership - Row of cars lined up
Case Study: Auto Trader Saves £70,000 Annually on Maintenance With Genesys
Payroll concept
Case Study: DailyPay Achieves $1 Million in Productivity Gains With Assembled
Hardware cables connected to internet
Case Study: Fibrus Improves NPS Score by 27% With Genesys
Paper to digital concept
Case Study: Input For You Achieved 80% SPT Rates With Netcall
Public Safety Guard
Case Study: Home Office Reduced Call Handling Time by 15% With Genesys
Unified Experience Concept
3 Keys to Delivering Unified Experiences with Genesys and ServiceNow
The gym
Case Study: Puregym Achieves a 300% Increase in Call Deflection With Genesys
Image of payment card in the middle of a purple coloured circle
Case Study: SumUp Sees 50% Call Containment With Five9
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On Demand Webinar: CX Trends in 2025 and Beyond
Employer recruiter with candidate with resume in job interview
Case Study: SHL Achieves 95% First Time Resolution With Vonage
Employee Benefits Package
Case Study: BenefitMall Boosts Their NPS Score With Scorebuddy
 
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