Industry News

Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.

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Car on a stand with a clipboard and a insurance shield
Case Study: 1st Central Drops Planning Time by 95% With Evaluagent
Blue sign that says 'Oxfrodshire' on it
Case Study: Oxfordshire Council Reduced AHT by 9.58 Minutes With Zoom
Benefits
Case Study: Empyrean Increases FCR by 20% With Level AI
Hospitals Concept
Case Study: University Hospitals Sussex Reduces Wait Time by 90% With Netcall
Call centre worker
Case Study: Newstel Increased Training Satisfaction to 90% With evaluagent
Internet Provider
Case Study: Bouygues Telecom Reimagined 20+ Customer Journeys With Sabio
Omnichannel concept
Case Study: Fnac Darty Achieves 97% CSAT Rate With Apizee
Hospital
Case Study: Rotherham NHS Cuts Call Volumes by 28% With Netcall
Financial advisor
Case Study: Clifton Asset Management Achieved 96% Engagement With Elephants Don’t Forget
Outsourcing concept
Case Study: ResQ Reduces Monthly Hours by 850 With Peopleware
Car finance concept
Case Study: Moneybarn Improved Customer Outcomes by 9% With Elephants Don’t Forget
Red clothes on the floor
Case Study: Chantelle Estimates 60% Savings With 8×8
Car, home and all round insurance concept
Case Study: LV= Reduced Complaints by 62% With Elephants Don’t Forget
Manufacturing equipment
Case Study: Topcon Increase Agent Productivity With Level AI
Cars lined up
Case Study: VCFSUK Achieves 94% User Engagement With Elephants Don’t Forget
Person on phone with water symbol
Case Study: Echo Increased Agent Knowledge by 42% With Elephants Don’t Forget
WFM concept
Case Study: Smartsheet Boosted Efficiency by 60% With Level AI
Credit checking concept
Case Study: NewDay Achieved 29% Knowledge Improvement With Elephants Don’t Forget
Car on a dark black background
Case Study: Mazda Saved $1.8M With AnywhereNow
Finance Concept
Case Study: Wave Transforms Training With Elephants Don’t Forget
Sports Betting Concept
Case Study: How Global Sports Betting & iGaming Transformed WFM With Sabio
Jewellery in a box
Case Study: Swarvoski Improved Agent Efficiency With AnywhereNow
Finance Concept
Case Study: Nucleus Achieved 96% Employee Engagement With Elephants Don’t Forget
Web design concept
Case Study: Canva Doubles Agent Productivity With Assembled
 
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