Industry News

Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.

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Image of the crowd at the ECCSA's
Europe’s Best in Customer Contact Celebrated at the 25th ECCCSAs
Dog walker
Case Study: Wag! Reduced Average Wait Time by 50% With UJET
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Case Study: Aquarius Delivers Important SLAs With Creovai
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Case Study: Lovepop Improves CSAT Score to 94% With Crescendo
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Case Study: The Straumann Group Decreases Their AHT With Upland Software
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Case Study: Automotive DMS Company Saved $23,000 With Creovai
EV Charging Station
Case Study: EVPassport Reduces ASA by 9 Minutes With Crescendo
Contactless Payment Machine
Case Study: Zettle by PayPal Reduced Agent Training Time by 50% With UJET
e-learning education concept
Case Study: IDEO U Increased CSAT by 34% With Crescendo
damaged car on a country road after a breakdown
Case Study: AAA Northeast Reduced Training Time With Upland Software
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Case Study: Global Touring Reduces ASA by 30% With SequenceShift
Internet Connection by Satellites
Case Study: NRTC Decreases Agent Attrition by 32% With Creovai
NECCA Award Image
Celebrating 22 Years of the North East Contact Centre Awards
Case Study: Paychex Increased Operational Efficiency With Upland Software
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Case Study: Ocasa Homes Saved 262 Hours per Week With Netcall
Contact centre agents on the phones
Case Study: Callzilla Increased Speed of Resolution With Creovai
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Case Study: Nestlé Resolved 80% of IT Incident Tickets With Upland Software
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Case Study: Nottingham City Council Saved £356k in Staff Costs With Netcall
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Case Study: SWR Eliminates 300-500 Activities Daily With Route 101
MaxContact Introduces a Fresh Brand Identity
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Secure Your Free Ticket for Contact Centre Expo
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Case Study: Christie NHS Foundation Trust Reduces Manual Data Entry With Netcall
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Stop Waiting on Reports: A Look Inside Ask AI
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Case Study: Cielo Streamlines Recruitment Processes With Netcall
 
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