Industry News

Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.

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Credit checking concept
Case Study: NewDay Achieved 29% Knowledge Improvement With Elephants Don’t Forget
Car on a dark black background
Case Study: Mazda Saved $1.8M With AnywhereNow
Finance Concept
Case Study: Wave Transforms Training With Elephants Don’t Forget
Sports Betting Concept
Case Study: How Global Sports Betting & iGaming Transformed WFM With Sabio
Jewellery in a box
Case Study: Swarvoski Improved Agent Efficiency With AnywhereNow
Finance Concept
Case Study: Nucleus Achieved 96% Employee Engagement With Elephants Don’t Forget
Web design concept
Case Study: Canva Doubles Agent Productivity With Assembled
House with the word risk in blocks and a group of blocks falling
Case Study: Amynta Group Boosts FCR With Zoom
Floating stairs in a house
Case Study: Viewrail Achieves a 70% Self-Service Rate With Zoom
Contemporary art collage showing a hand holding a credit card,
Case Study: Capital One Enables Hybrid Collaboration With Zoom
University graduates in their caps and gowns
Case Study: UC Riverside Modernizes Campus Communications With Zoom
Storage units inside building.
Case Study: National Storage Unifies 250+ Centres With Zoom
Person using a DIY machine
Case Study: Cricut Reduced Abandonment Rates by 90% With Zoom
Wind turbines in the sunset
Case Study: A Major US Utility Company Saves $250K With Creovai
Magnifying glass showing recruitment process
Case Study: Page Outsourcing Improves Consistency With Netcall
Person taking a picture in a Contact Centre
UK’s First National Contact Centre Day Confirmed
Hospital concept
Case Study: Sussex Hospitals Reduced Wait Time by 90% With Netcall
Air ambulance services
Case Study: STARS Handled 113,400 Calls With Creovai
A calculator, piggy bank, and euro banknotes on a bright yellow background
Case Study: Best Egg Improved Schedule Adherence to 90% With Aspect
Worker carrying boxes of vegetables.
Case Study: Henderson Group Reduced Onboarding With Netcall
Stethoscope on blue background
Case Study: NHS Onboarded 20K Agents in Under a Month With Creovai
Women with shapewear on
Case Study: SPANX Significantly Improves Efficiency With UJET
Healthcare concept
£33 Million Saved in NHS Appointment Efficiency
Smart Home Devices
Case Study: Rachio Improves Accuracy to 99% With Crescendo
 
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