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Welcome to the new Call Centre Helper Community!

We have integrated all our community sections into one - This includes our Call Centre Helper Forum, the Call Centre Helper Questions and Answers, along with CallCentreVoice.

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Recently Active Topics

Topic Last Updated Started by Started on Replies
Contractual obligations if a 3rd party Call Centre is unable to recruit the FTE you require 3 days ago DannyA 30th May '17 6
Calculating Absenteeism Rate 4 days ago AdamTauro 19th Jun '17 1
Teleopti - WFM tool 6 days ago Rachana 17th Aug '05 5
What is the industry standard target for Schedule Efficiency? 1 week ago Natalie Trease 15th Jun '17 1
Does anyone have any Aspect eWFM manual? 1 week ago Bineesh 27th Oct '16 7
Managing Customer Emails/Calls 1 week ago GMSada 13th Jun '17 2
Equipment List to setup Call Centre 1 week ago Lokesh 27th Feb '02 4
Scripting When Charging Fees 1 week ago ClaudiaAranda 8th Jun '17 2
Project Plan for new call centre set up 2 weeks ago Lucia 30th May '08 17
Forecasting Abandoned Calls 2 weeks ago Anon 26th Jan '16 8
New to Workforce Management - Need Help 2 weeks ago Daniel Lloyd 6th Jun '17 3
Planning Phone/Email team 2 weeks ago JamieP 28th Jan '15 5
Industry Benchmarks 2 weeks ago swapnilagrawal 6th Jun '17 1
Converting Interval wise FTE into Day wise 2 weeks ago SuyeshBagule 2nd Jun '17 3
Industry standard -Percentage of blocked transactions? 2 weeks ago swapnilagrawal 5th Jun '17 1
IVR Benchmarking 2 weeks ago swapnilagrawal 2nd Jun '17 3
Service Level of 80% Handled in 20 Seconds - Is this an Effective and Efficient Measure? 3 weeks ago TaraRiches 1st Jun '17 2
Agent is very slow on emails 3 weeks ago Levinia Boltman 26th May '17 2
Propensity to call help 3 weeks ago Anon 24th May '17 2
System note abbreviation help needed?! 3 weeks ago CallCentreManger 17th Feb '11 4
 

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