Community Forum
Welcome to the new Call Centre Helper Community!
We have integrated all our community sections into one - This includes our Call Centre Helper Forum, the Call Centre Helper Questions and Answers, along with CallCentreVoice.
Recently Active Topics
| Topic | Last Updated | Started by | Started on | Replies | |
|---|---|---|---|---|---|
| Call Center Billing Rates | 5 days ago | ChristopherMcBride | 15th Sep '21 | 0 | |
| Online Erlang Calculator versus Excel version | 7 days ago | ConorTwomey | 13th Sep '21 | 0 | |
| Quality Team Structure | 1 week ago | RobertGordon | 10th Sep '21 | 0 | |
| SL prediction with specific capacity | 2 weeks ago | ElenaAthanasakou | 6th Sep '21 | 0 | |
| Wallboard Help | 3 weeks ago | paulflanagan | 5th Aug '21 | 2 | |
| Break times for call centre | 3 weeks ago | MaameAcquah | 2nd Sep '21 | 0 | |
| Call Center Manager Goals | 4 weeks ago | Karen | 24th Aug '21 | 1 | |
| Delivery if cross skilled agent is on avail for entire interval | 4 weeks ago | BikramjeetVirdi | 24th Aug '21 | 1 | |
| What is a Business Dress Code these Days? | 4 weeks ago | Ann-Marie | 17th Oct '06 | 12 | |
| Zendesk shift planner | 4 weeks ago | SallyJackson | 19th Aug '21 | 1 | |
| how to calculate FTE if i have the below data? | 1 month ago | MohamedOsama | 13th Aug '21 | 1 | |
| Scenario to test a Workforce Planner | 1 month ago | JimButler | 11th Aug '21 | 1 | |
| WFM & workload distribution | 2 months ago | JamieS | 3rd Aug '21 | 1 | |
| Call Centre Verification - Financial Services | 2 months ago | ChrisHicks | 29th Jul '21 | 2 | |
| Edit staff required in iex | 2 months ago | MilesLiang | 30th Jul '21 | 1 | |
| Performance goals and metrics for CSRs and Supervisors | 2 months ago | LynnetteLemon | 11th Jul '21 | 2 | |
| Number of supervisors | 2 months ago | RalphMacks | 23rd Jul '21 | 1 | |
| Free Forecasting Excel Template | 2 months ago | YadavagiriGovindaraj | 24th Jul '21 | 1 | |
| Ok, ready to be stumped on monhtly required FTE with a wonky service level? | 2 months ago | FreddyFlynn | 22nd Jul '21 | 1 | |
| CTC | 2 months ago | zeinab Ayash | 2nd Jul '21 | 1 | |
| Best way to calculate resource required for email demand | 2 months ago | FaizalMindhola | 8th Jul '21 | 1 | |
| Benchmarking | 2 months ago | DianeMcLellan | 12th Jul '21 | 1 | |
| Workforce Management Tool | 2 months ago | NiallKimber | 12th Jul '21 | 1 | |
| Are transferred calls normally counted in KPIs? | 2 months ago | HelenCola | 15th Jul '21 | 3 | |
| Lunch schedule with small staff and short hours | 2 months ago | AnthonyPatterson | 18th Jun '21 | 2 | |
Most Viewed Topics
| Topic | Posts | Views |
|---|---|---|
| How to Calculate the Number of Agents Required | 30 | 257013 |
| What is a Business Dress Code these Days? | 13 | 85061 |
| Actual Required FTE Calculation | 24 | 82963 |
| How do you deal with Call Escalation? | 9 | 78940 |
| Games ideas for an Office Olympic themed incentive | 5 | 70075 |
| Voice and Non-Voice in Process Means in BPO | 6 | 68934 |
| Difference between Occupancy and Utilization | 5 | 60572 |
| What should we call our front line call centre staff? | 16 | 53764 |
| Utilization calculation | 10 | 48899 |
| FTE Calculations | 18 | 48398 |
| AHT Glide Path (Learning curve) calculation | 4 | 44884 |
| Key metrics to include in the SOW | 3 | 43994 |
| Quality Monitoring Forms | 46 | 43224 |
| FTE Calculation Question | 16 | 42717 |
| Regulations on outbound calling times | 2 | 42172 |
| Formula to calculate the call resolution | 7 | 41818 |
| I need a good name for a new Contact Centre | 7 | 41408 |
| Forecasting Service Levels in absence of WFM | 13 | 41285 |
| Industry Average- Acceptable Wait Time? | 10 | 40305 |
| How to calculate AHT manually | 19 | 39087 |
Categories
Ask a Question
& Find an Answer
Get answers from the Call Centre Helper community on your most difficult challenges
Download
