Community Forum

Welcome to the new Call Centre Helper Community!

We have integrated all our community sections into one - This includes our Call Centre Helper Forum, the Call Centre Helper Questions and Answers, along with CallCentreVoice.

Recently Active Topics

Topic Last Updated Started by Started on Replies
Etablir un processus d'affaire pour la gestions des horaires, des vacances et des absences 6 hours ago Rim_KTDC 20th Feb '20 1
Erlang Calculator 18 hours ago edendeonaldo 19th Feb '20 0
Actual Required FTE Calculation 22 hours ago Anon 8th Jan '15 24
Forecasting mortgage servicing contact volume 1 day ago KeithWall 13th Feb '20 1
Forecasting on Medical Coders 1 day ago edendeonaldo 14th Feb '20 1
Berekening aantal chats per uur bij occupied uur of utilized uur 1 day ago Paulvan Ottele 12th Feb '20 1
Low Cost Contact Centre locations 1 day ago OliverJones 19th Feb '20 1
What are the standard ratio of agents to Team Leaders within a contact centre environment? 1 day ago OliverJones 17th Feb '20 2
Capacity Planning 5 days ago Nabihkh 13th Feb '20 3
Calculating Shrinkage - Full Time, Part Time & Attrition 5 days ago RobJones 14th Feb '20 1
About erlang calculator 6 days ago MilindBakshi 14th Feb '20 1
Erlang Calculator Service Level is Zero 6 days ago Anon 16th Nov '15 3
When Overstaffing is ok and how to calculate it? 6 days ago CesarRamirez 5th Feb '20 3
Call centre wallboards 6 days ago nasreen moosa 11th Feb '20 2
Set up WFM in the site from Scratch 1 week ago AbhijitKulkarni 12th Feb '20 1
Customer Callback 1 week ago JoelMesaros 11th Feb '20 1
PAYG Customer Surveying software 1 week ago SarahBarrett 12th Feb '20 1
Call Transcription into shortened call notes for CRM 1 week ago SBarnich 10th Feb '20 1
Is there a USA Site for Call Centre Helper? 1 week ago MarkLuba 7th Feb '20 1
Calculating email reply rates 2 weeks ago LisaDowning 6th Feb '20 1
Forecasting Incoming Call Demand 2 weeks ago RobJones 6th Feb '20 1
Call type logging aplication 2 weeks ago RobertBerkoff 4th Feb '20 1
Interview Question: Do you have experience working towards targets and KPIs 2 weeks ago Michelle 9th Mar '17 2
Historical Report for Call Volume by the Hour in CMS 2 weeks ago KaraMylor 30th Jan '20 1
Forecasting Issue Multi Channel 2 weeks ago JamesMiles 19th Nov '19 5
 

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