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Welcome to the new Call Centre Helper Community!
We have integrated all our community sections into one - This includes our Call Centre Helper Forum, the Call Centre Helper Questions and Answers, along with CallCentreVoice.
Recently Active Topics
| Topic | Last Updated | Started by | Started on | Replies | |
|---|---|---|---|---|---|
| Error when the interviewee entered with a decimal number. | 6 hours ago | MATEUSALMEIDA | 25th May '20 | 1 | |
| Call Logging/Tagging | 1 day ago | AntoinetteCamilleri | 25th May '20 | 0 | |
| Using Avaya Vantage phone unit in a Call Center setting | 2 days ago | BLITZRAVEN | 24th May '20 | 0 | |
| Why are some call center metrics / KPI to be ridiculous / stupid | 2 days ago | BLITZRAVEN | 24th May '20 | 0 | |
| Per hour productivity | 4 days ago | NishadK | 20th May '20 | 2 | |
| Mask Use In Contact Centres | 4 days ago | tom | 19th May '20 | 2 | |
| TOTAL FTE to manage contact volumes | 4 days ago | LeanneGodbee | 14th May '20 | 3 | |
| start up anticipating 1k calls per day | 5 days ago | MaryD'Souza | 20th May '20 | 1 | |
| Call Rates | 6 days ago | WhitneyEspinosa | 21st May '20 | 0 | |
| WFM Terminology | 6 days ago | OrethaMcBride | 20th May '20 | 0 | |
| Outbound calling - allowable times (USA) | 6 days ago | BobSmith | 19th May '20 | 1 | |
| QA Supervisor's role | 6 days ago | TaRayWhite | 6th May '20 | 2 | |
| Standard call center model | 1 week ago | FatemehEskandarzadeh | 17th May '20 | 0 | |
| Knowldge Skills Matrix | 2 weeks ago | SaraTracey | 15th May '20 | 0 | |
| Case studies for the Effectiveness of Web Chat | 2 weeks ago | Lee G | 24th Feb '11 | 6 | |
| Typing while talking | 2 weeks ago | cliveb30 | 4th Jul '11 | 10 | |
| FTE Requirements in Omnichannel | 2 weeks ago | WinstonNvrr | 11th May '20 | 4 | |
| Impact 360 v15.1 output to Oracle Fusion HR | 2 weeks ago | CraigHooton | 12th May '20 | 1 | |
| Predicted Abandonment Rate | 2 weeks ago | VictoriaEmerson | 11th May '20 | 1 | |
| What is a blackout day in a call center /backoffice ? | 2 weeks ago | SaujanyaKhare | 12th May '20 | 1 | |
| Required FTE with long SLA | 2 weeks ago | KyleChan | 12th May '20 | 0 | |
| Lunch Duration - Best Practice | 2 weeks ago | CBrown | 8th May '20 | 1 | |
| Business setup | 2 weeks ago | VishalSehdev | 7th May '20 | 1 | |
| Regarding Shrinkage | 3 weeks ago | CharlesNavis | 8th May '20 | 0 | |
| Erlang Calculator is working again | 3 weeks ago | meganhancock | 6th May '20 | 2 | |
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