Community Forum

Welcome to the new Call Centre Helper Community!

We have integrated all our community sections into one - This includes our Call Centre Helper Forum, the Call Centre Helper Questions and Answers, along with CallCentreVoice.

Recently Active Topics

Topic Last Updated Started by Started on Replies
reverse erlang 11 hours ago SusanBowen 23rd May '19 1
A Question (or two) About Voice Enabling IVR 23 hours ago Arthur 27th Dec '01 4
call center in north carolina in 1996 3 days ago KellyFarmer 23rd May '19 1
Shrinkage and Agents 4 days ago KathyHerron 22nd May '19 1
How to project the service levels using Erlang A? 4 days ago ChetnaGoyal 30th Aug '18 9
Queue carry over between intervals and abandons 5 days ago DavidKalasky 11th Jan '18 2
How do I download the online version of the Erlang calculator 5 days ago ChetnaGoyal 30th Aug '18 3
Forecasting Abandoned Calls 5 days ago Laura McGilley 26th Jan '16 18
Multiskill forecasting - Erlang X 5 days ago GeorgeJones 15th Apr '18 3
Predicted Abandon Rate Calucation used in Erlang 5 days ago anonymousanonymous 22nd May '19 0
Calculation of FTE required 6 days ago AntonioAbraham 20th May '19 1
Best Practice: Call Recording Storage 1 week ago MarcBindlechner 10th May '19 1
Customer Service Models 1 week ago NatashaDoren 10th May '19 1
What level of qualification does the Niche folio hold for a HCSW 1 week ago neilduffy 12th May '19 1
Is anyone any experience of using genesys interaction optimizer to compile a call centre schedule? 1 week ago Ollie Rushe 13th May '19 1
Free Forecasting Excel Template Compile error: Cant find project or Library 1 week ago KrystleLake 13th May '19 1
Obtaining client 1 week ago LiciaPhillips 15th May '19 1
Describe an experience when you had to deal with a difficult customer 1 week ago Charity Ochuba 16th May '19 1
Multilingual quality monitoring 1 week ago NunzioPruiti 17th May '19 1
Calculating FTE on ASA 2 weeks ago VarunChawla 13th May '19 1
Recruiting 2 weeks ago Courtney Pasquariello 14th May '19 2
Forecasting Tool on a Daily Basis 2 weeks ago Clark Everitt 13th May '19 1
Outbound Call 2 weeks ago AnilDavid 9th May '19 2
Quality Parameter 3 weeks ago Sarju Aaron 21st May '18 2
Call Monitoring Excel Workbook 3 weeks ago ChristyA 7th May '19 1
 

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