Community Forum

Welcome to the new Call Centre Helper Community!

We have integrated all our community sections into one - This includes our Call Centre Helper Forum, the Call Centre Helper Questions and Answers, along with CallCentreVoice.

Call Centre Voice Logo

Recently Active Topics

Topic Last Updated Started by Started on Replies
How to calculate the number of agents required 6 hours ago Randerton 10th Oct '11 26
Web Based Chat Software 14 hours ago yipufoy 25th Jul '17 0
What are the common practice penalties for non-conformed performance in the outsourced call center contract? 3 days ago Mohamed SelimSalman 21st Jul '17 1
Silent Calls and the Growth in TPS Registrations 4 days ago Stuart 28th Nov '03 4
Regs relating to manually calling back abandoned callers 4 days ago DeanJehan 21st Jul '17 2
Mailroom contact Center; Metrics for Mailroom Bill Payment Letter Openers 4 days ago ScottSchlossberg 21st Jul '17 1
Ideas for Team Meetings 5 days ago Adele Salter 17th Jul '17 2
Georgian Ministry of Environment Call Center 5 days ago JerryStott 21st Jul '17 1
Vacation and time off scheduling 5 days ago AngelaRobinson 19th Jul '17 1
How did you get Ops/team leaders to realise the importance of WFM? 5 days ago PaulDutton 19th Jul '17 1
Hanging Up on 'Chatty' Customers 1 week ago JuneBug 31st Oct '12 6
Business Continuity Plan 1 week ago Yogendra Singh 17th Jul '17 1
lost opportunity 2 weeks ago carolanyango 10th Jul '17 1
Call reasoning stand alone application 2 weeks ago WaydeJones 9th Jul '17 1
Back Office or Correspondence Service Levels 2 weeks ago FolaOlafare 11th Jul '17 1
FTE manning calculation 2 weeks ago SAMIRHOSSAIN 17th Apr '01 1
Noise Cancelling Headsets 2 weeks ago A. 14th Jul '17 2
NICE IEX WFM - How to generate individual forecast by contact type or management unit 2 weeks ago bpalmer28 29th Jun '16 3
Calculate FTE needed per hour and create shifts 2 weeks ago AlexanderVelasquez 7th Jul '17 1
How to get past call screening 2 weeks ago CaptainCloser 13th Jul '17 1

Most Viewed Topics

Topic Posts Views
How to calculate the number of agents required 27 113457
Games ideas for an Office Olympic themed incentive 4 39342
At what point are you allowed to hang up on a caller? 28 38780
how do you deal with call escalation? 6 34968
What should we call our front line call centre staff? 17 26523
Formula to calculate the call resolution 3 14476
I need a good name for a new Contact Centre 7 14227
Regulations on outbound calling times 2 12605
Quality Monitoring Forms 43 11335
Forecasting Service Levels in absence of WFM 13 10385
What makes an outbound sales agent?? 6 10048
FTE Calculation Question 13 9466
Call evaluation criteria 3 9210
grade of service formulas 3 8607
to determine FTE requirements 6 8036
Call Flow Design Best Practice 4 7945
How to answer "Why should we hire you?" in interview? 4 7811
Cost per contact 5 7309
Use of full names 14 7284
Agents break times 9 7189