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Welcome to the new Call Centre Helper Community!
We have integrated all our community sections into one - This includes our Call Centre Helper Forum, the Call Centre Helper Questions and Answers, along with CallCentreVoice.
Recently Active Topics
| Topic | Last Updated | Started by | Started on | Replies | |
|---|---|---|---|---|---|
| Verint Call Recording | 1 day ago | JD | 27th May '09 | 8 | |
| Vip customer care | 2 days ago | ShimaAlizadeh | 14th Jul '19 | 0 | |
| CMS Custom reporting (R17) | 6 days ago | SanBurt | 10th Jul '19 | 0 | |
| Formula required for Concurrency in Chat support | 6 days ago | Charles | 9th Jul '16 | 9 | |
| Customer Feedback for ASA | 6 days ago | TraceyStrutt | 10th Jul '19 | 0 | |
| Call Center Agent Psychometric Testing | 1 week ago | PaulDao | 26th Jun '19 | 1 | |
| Average FTE required per financial sevice complaints | 1 week ago | DawnMoore | 3rd Jul '19 | 1 | |
| WFM Scheduling Issues (IEX TotalView) | 1 week ago | Sabu | 9th Feb '06 | 10 | |
| How to calculate service level for outbound calls, not only incoming calls? | 1 week ago | LynnetteVeguilla | 3rd Jul '19 | 1 | |
| How to calculate HC | 1 week ago | Deepak Ghosh | 6th Jul '19 | 2 | |
| DVLA Taped Telephone Conversations | 1 week ago | CharlesChalcraft | 7th Jul '19 | 1 | |
| Call Centre Management for Almost Beginners | 1 week ago | AntoinetteCamilleri | 8th Jul '19 | 0 | |
| Customer disservice | 2 weeks ago | Robert | 16th Jul '02 | 8 | |
| How do we calculate productivity while doing outbound callings | 2 weeks ago | Shailesh Pawar | 28th Jun '17 | 2 | |
| Agent Login productivity | 2 weeks ago | Rakesh | 13th Sep '05 | 11 | |
| Scheduling Template | 2 weeks ago | ChaenGonzales | 28th Jun '19 | 2 | |
| What is the industry standard target for Schedule Efficiency? | 3 weeks ago | Natalie Trease | 15th Jun '17 | 2 | |
| What is shift inflex | 3 weeks ago | VinodSharma | 12th Dec '17 | 2 | |
| Non critical error calculation | 3 weeks ago | OmarRady | 25th Jun '19 | 1 | |
| What does modern resource planning look like? | 3 weeks ago | DanCotton | 24th Jun '19 | 0 | |
| Seeking software or solutions for tracking KPIs | 3 weeks ago | DebCogossi | 21st Jun '19 | 1 | |
| Looking for non Telephony WFM system | 4 weeks ago | TerryIrons | 19th Jun '19 | 2 | |
| Back Office Service Level | 4 weeks ago | Kathryn Booth | 17th Jan '17 | 7 | |
| FTE Calculation for Chat | 4 weeks ago | FloydFernandez | 10th Sep '17 | 3 | |
| Change my receiving email address | 4 weeks ago | AlmaNielsen | 20th Jun '19 | 1 | |
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