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Welcome to the new Call Centre Helper Community!
We have integrated all our community sections into one - This includes our Call Centre Helper Forum, the Call Centre Helper Questions and Answers, along with CallCentreVoice.
Recently Active Topics
| Topic | Last Updated | Started by | Started on | Replies | |
|---|---|---|---|---|---|
| Contact Center/Customer Service Awards | 16 hours ago | DarcyLindner | 17th Apr '19 | 0 | |
| Screen capture software | 2 days ago | PeterWood | 15th Apr '19 | 1 | |
| Removing AHT Completely | 2 days ago | MichaelCope | 13th Apr '19 | 1 | |
| Capital Index Asking For 3rd Party information | 3 days ago | shyamprasad | 14th Apr '19 | 1 | |
| How to calculate HC using Erlang calculator when 1 agent handle 2~3 chats at the same time. | 6 days ago | GINSEOYOU | 12th Apr '19 | 1 | |
| Cell Phone Policies: Remote Workers | 7 days ago | PatiencePresnell | 10th Apr '19 | 1 | |
| How to have agents handle angry customers? | 7 days ago | CorieBrice | 11th Apr '19 | 1 | |
| How to calculate occupancy on back office | 1 week ago | JohnParker | 9th Apr '19 | 1 | |
| FTE required | 1 week ago | SmiritiSaxena | 30th Mar '19 | 2 | |
| FTE for an outbound service. | 1 week ago | AlecsAndru | 8th Apr '19 | 1 | |
| Looking for an affordable WFM software while changing our phone system | 1 week ago | SebastienNadeau | 9th Apr '19 | 1 | |
| Weekly FTE / Cap Plan / Reduced Op Hours | 1 week ago | LeishaCarter | 6th Apr '19 | 3 | |
| FTE Calculation at a monthly | 1 week ago | PatriceSylvain | 13th Sep '18 | 10 | |
| Split/Skill Summary Interval | 2 weeks ago | KimBeczkala | 2nd Apr '19 | 1 | |
| Setting a Split/Skill Summary Daily to display multiple skills | 2 weeks ago | KevinShields | 2nd Apr '19 | 1 | |
| Call Center set up implementation plan template in Microsoft Project format | 2 weeks ago | JonathanJackson | 3rd Apr '19 | 1 | |
| Outbound RPC (Right Party Contact) | 2 weeks ago | Dan | 27th Jan '11 | 7 | |
| Top 100 Largest Contact Centers in US | 2 weeks ago | BobPatterson | 2nd Apr '19 | 1 | |
| Impact of adding Chat services to the service desk | 2 weeks ago | TeyWiseman | 28th Mar '19 | 1 | |
| How is agent occupancy rate calculated | 2 weeks ago | VickiLisle | 28th Mar '19 | 2 | |
| Where to start? | 3 weeks ago | mariaC | 20th Dec '18 | 2 | |
| Backoffice FTE Caculation | 3 weeks ago | Anon | 13th May '16 | 10 | |
| Abondon Rate | 3 weeks ago | Mark | 4th Feb '05 | 7 | |
| Question about non voice scheduling with ERLANGC calculator | 3 weeks ago | LiZhi | 25th Mar '19 | 1 | |
| ACD System Counts Call Backs as Abandon | 3 weeks ago | PhilR | 25th Mar '19 | 1 | |
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| Difference between Occupancy and Utilization | 3 | 11505 |
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