Community Forum

Welcome to the new Call Centre Helper Community!

We have integrated all our community sections into one - This includes our Call Centre Helper Forum, the Call Centre Helper Questions and Answers, along with CallCentreVoice.

Recently Active Topics

Topic Last Updated Started by Started on Replies
How to project the service levels using Erlang A? 4 hours ago ChetnaGoyal 30th Aug '18 8
Calculation of FTE required 9 hours ago AntonioAbraham 20th May '19 1
Best Practice: Call Recording Storage 2 days ago MarcBindlechner 10th May '19 1
Customer Service Models 2 days ago NatashaDoren 10th May '19 1
What level of qualification does the Niche folio hold for a HCSW 2 days ago neilduffy 12th May '19 1
Is anyone any experience of using genesys interaction optimizer to compile a call centre schedule? 2 days ago Ollie Rushe 13th May '19 1
Free Forecasting Excel Template Compile error: Cant find project or Library 2 days ago KrystleLake 13th May '19 1
Obtaining client 2 days ago LiciaPhillips 15th May '19 1
Describe an experience when you had to deal with a difficult customer 2 days ago Charity Ochuba 16th May '19 1
Multilingual quality monitoring 2 days ago NunzioPruiti 17th May '19 1
Calculating FTE on ASA 6 days ago VarunChawla 13th May '19 1
Recruiting 6 days ago Courtney Pasquariello 14th May '19 2
Forecasting Tool on a Daily Basis 1 week ago Clark Everitt 13th May '19 1
Outbound Call 1 week ago AnilDavid 9th May '19 2
Quality Parameter 2 weeks ago Sarju Aaron 21st May '18 2
Call Monitoring Excel Workbook 2 weeks ago ChristyA 7th May '19 1
AHT for Erlang C 2 weeks ago CedricD 8th May '19 1
IEX- 50 skills max for agents 2 weeks ago ReneeCirillo 6th May '19 2
High sickness and absence in temporary staff 2 weeks ago Amanda7 30th Nov '12 5
UK start up questions 2 weeks ago AaronLee 3rd May '19 3
Rolling out Work Force Management to a Center that never had it before 3 weeks ago ConorTwomey 19th Apr '19 1
Contact Center/Customer Service Awards 3 weeks ago DarcyLindner 17th Apr '19 1
Process For Head Of Quality 3 weeks ago LynetteMoodley 20th Apr '19 1
Tips and guidelines for a new Team Manager 3 weeks ago AnnaBi 3rd May '19 1
Verint VS NICE IEX 3 weeks ago BrianChartier 18th Apr '19 1
 

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