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We have integrated all our community sections into one - This includes our Call Centre Helper Forum, the Call Centre Helper Questions and Answers, along with CallCentreVoice.
Recently Active Topics
| Topic | Last Updated | Started by | Started on | Replies | |
|---|---|---|---|---|---|
| call center in north carolina in 1996 | 3 hours ago | KellyFarmer | 23rd May '19 | 1 | |
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| Shrinkage and Agents | 1 day ago | KathyHerron | 22nd May '19 | 1 | |
| How to project the service levels using Erlang A? | 1 day ago | ChetnaGoyal | 30th Aug '18 | 9 | |
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| How do I download the online version of the Erlang calculator | 1 day ago | ChetnaGoyal | 30th Aug '18 | 3 | |
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| Multiskill forecasting - Erlang X | 1 day ago | GeorgeJones | 15th Apr '18 | 3 | |
| Predicted Abandon Rate Calucation used in Erlang | 2 days ago | anonymousanonymous | 22nd May '19 | 0 | |
| Calculation of FTE required | 2 days ago | AntonioAbraham | 20th May '19 | 1 | |
| Best Practice: Call Recording Storage | 4 days ago | MarcBindlechner | 10th May '19 | 1 | |
| Customer Service Models | 4 days ago | NatashaDoren | 10th May '19 | 1 | |
| What level of qualification does the Niche folio hold for a HCSW | 4 days ago | neilduffy | 12th May '19 | 1 | |
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| Recruiting | 1 week ago | Courtney Pasquariello | 14th May '19 | 2 | |
| Forecasting Tool on a Daily Basis | 1 week ago | Clark Everitt | 13th May '19 | 1 | |
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| AHT for Erlang C | 2 weeks ago | CedricD | 8th May '19 | 1 | |
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