Community Forum

Welcome to the new Call Centre Helper Community!

We have integrated all our community sections into one - This includes our Call Centre Helper Forum, the Call Centre Helper Questions and Answers, along with CallCentreVoice.

Recently Active Topics

Topic Last Updated Started by Started on Replies
How do you deal with Christmas leave in a call centre? 2 days ago IanBlower 27th May '20 1
Laws on Headsets 2 days ago Laura 11th Jul '02 11
What is a blackout day in a call center /backoffice ? 4 days ago SaujanyaKhare 12th May '20 3
Call Logging/Tagging 5 days ago AntoinetteCamilleri 25th May '20 1
Call Rates 5 days ago WhitneyEspinosa 21st May '20 1
Virtual incentive - any ideas? 5 days ago Rosie T 26th May '20 1
WFM Terminology 5 days ago OrethaMcBride 20th May '20 1
Standard call center model 5 days ago FatemehEskandarzadeh 17th May '20 1
Knowldge Skills Matrix 5 days ago SaraTracey 15th May '20 1
Required FTE with long SLA 5 days ago KyleChan 12th May '20 1
Regarding Shrinkage 5 days ago CharlesNavis 8th May '20 1
Error when the interviewee entered with a decimal number. 5 days ago MATEUSALMEIDA 25th May '20 1
Mask Use In Contact Centres 1 week ago tom 19th May '20 2
Per hour productivity 1 week ago NishadK 20th May '20 1
TOTAL FTE to manage contact volumes 1 week ago LeanneGodbee 14th May '20 3
start up anticipating 1k calls per day 1 week ago MaryD'Souza 20th May '20 1
Outbound calling - allowable times (USA) 2 weeks ago BobSmith 19th May '20 1
QA Supervisor's role 2 weeks ago TaRayWhite 6th May '20 2
Case studies for the Effectiveness of Web Chat 2 weeks ago Lee G 24th Feb '11 6
Typing while talking 3 weeks ago cliveb30 4th Jul '11 10
FTE Requirements in Omnichannel 3 weeks ago WinstonNvrr 11th May '20 4
Impact 360 v15.1 output to Oracle Fusion HR 3 weeks ago CraigHooton 12th May '20 1
Predicted Abandonment Rate 3 weeks ago VictoriaEmerson 11th May '20 1
Lunch Duration - Best Practice 3 weeks ago CBrown 8th May '20 1
Business setup 3 weeks ago VishalSehdev 7th May '20 1
 

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