Community Forum

Welcome to the new Call Centre Helper Community!

We have integrated all our community sections into one - This includes our Call Centre Helper Forum, the Call Centre Helper Questions and Answers, along with CallCentreVoice.

Recently Active Topics

Topic Last Updated Started by Started on Replies
Business Plan for Call Center 2 days ago SankeyChibale 12th Dec '18 2
Required Monthly HeadCount Calculation 2 days ago MaiRashad 24th Jan '20 3
Headcount calculation 5 days ago LaurenRatini 20th Jan '20 1
Call table strategy 7 days ago FehmidaShaikh 18th Jan '20 1
How to build a Shift Rotation Pattern 1 week ago DavidClayton 15th Jan '20 2
how i can sell by phone with my own database? 1 week ago Lewiswichk 16th Jan '20 4
FTE count required based on x outbound data 1 week ago GaryJones 16th Jan '20 2
Motivational competitions / contents 1 week ago Craig 16th Jan '20 1
Inbound Calls - Verify Customer Data / Security Questions 2 weeks ago LukeJ 13th Jan '20 2
Value Per Call 2 weeks ago TomJordan 14th Jan '20 1
Erlang Calculator 2 weeks ago RebekahRichey 14th Jan '20 1
Sample Inbound Call Center SOP 2 weeks ago Rencm 19th Jun '18 5
How to reduce personal time 2 weeks ago SueEllis 13th Jan '20 1
Not Ready Vs Logout 2 weeks ago TrishEdmisten 9th Jan '20 1
NICE IEX ERROR: Can not find default rule for contact type xx 2 weeks ago RommelOcampo 9th Jan '20 1
Bomb threat Alert Card 2 weeks ago MishaDeo 9th Jan '20 1
Calls from Customers who are driving 2 weeks ago ShaunJohn-James 9th Jan '20 1
Which call center software integrates with Zendesk for phone support? 2 weeks ago H.Grown 16th Dec '19 2
Team Leader Training Course 3 weeks ago MarcCarriere 9th Jan '20 1
Request for Proposal 3 weeks ago DarrenLaw 9th Dec '19 2
NICE IEX INTRADAY - Help 3 weeks ago Anon 27th Jan '16 3
Measuring E-mail Quality 3 weeks ago NealRoleston 11th Dec '19 4
AHT in back office tasks 3 weeks ago SarahWilson 11th Dec '19 1
Telephony playback manager is not set. 3 weeks ago kazunarishimoji 6th Jan '20 1
Best way to calculate the quality repeated failure 3 weeks ago DinaMoustafa 4th Jan '20 1
 

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