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Welcome to the new Call Centre Helper Community!
We have integrated all our community sections into one - This includes our Call Centre Helper Forum, the Call Centre Helper Questions and Answers, along with CallCentreVoice.
Recently Active Topics
| Topic | Last Updated | Started by | Started on | Replies | |
|---|---|---|---|---|---|
| Shrinkage target in 5days working enviroment | 22 minutes ago | ManojKumar | 12th Aug '20 | 1 | |
| Customer complaint - product did not arrive on time | 18 hours ago | M vKarthik | 11th Aug '20 | 1 | |
| Managing/Establishing a Call Center with "Moving" Staff | 19 hours ago | Frank Muniz | 6th Aug '20 | 1 | |
| How to make better your team work? | 19 hours ago | Robert Shiff | 7th Aug '20 | 1 | |
| Tips to improve collections during covid-19 | 19 hours ago | ANGELARODRIGUEZ | 7th Aug '20 | 1 | |
| Staffing required with SL target | 19 hours ago | KayasHussain | 10th Aug '20 | 1 | |
| How to get clients and contracts | 19 hours ago | KrishmarJackson | 10th Aug '20 | 1 | |
| How to idetify abnormal repeat call | 19 hours ago | YAHSIENHOU | 11th Aug '20 | 1 | |
| Benchmarking | 19 hours ago | FabsGiosts | 11th Aug '20 | 1 | |
| Funniest Call Center Stories | 6 days ago | Brent | 20th Dec '01 | 18 | |
| What is the best way to find out how many Agents I need for my Call Centre? | 6 days ago | MaureenWanu | 4th Aug '20 | 3 | |
| Reporting Period on Erlang C calculations | 6 days ago | KeithBudurka | 14th May '18 | 6 | |
| Schedule Rotation | 7 days ago | lesegonkepe | 4th Aug '20 | 1 | |
| Calls per hour calculation | 7 days ago | AmyLynn | 31st Jul '20 | 1 | |
| The New Erlang Calculator | 7 days ago | andrewc | 4th Aug '20 | 4 | |
| Agent productivity Formula | 1 week ago | Hariharan Vasu | 6th Mar '17 | 5 | |
| Quality Assurance Vs Team Supervisor | 1 week ago | ERAC123 | 21st Jan '10 | 18 | |
| How do you define the Capacity Plan? What is its objective and purpose | 2 weeks ago | mohitathaley | 23rd Sep '19 | 3 | |
| Actual Required FTE Calculation | 2 weeks ago | Anon | 8th Jan '15 | 20 | |
| Staffing based off ASA | 2 weeks ago | KathyComan | 30th Jul '20 | 1 | |
| Slang in the Call Centre? | 2 weeks ago | GarryGray | 23rd Jul '20 | 1 | |
| Best Incoming Contacts calculation | 2 weeks ago | JacoboGranados | 23rd Jul '20 | 1 | |
| Agent Attitude | 2 weeks ago | eslamabdou | 24th Jul '20 | 1 | |
| WFM Template for Calls, Emails, Messaging & Social | 3 weeks ago | RodderickArmstrong | 20th Jul '20 | 2 | |
| Resource requirement Calculation on Chat | 3 weeks ago | lloydmartin | 3rd Jul '20 | 1 | |
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