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Welcome to the new Call Centre Helper Community!

We have integrated all our community sections into one - This includes our Call Centre Helper Forum, the Call Centre Helper Questions and Answers, along with CallCentreVoice.

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Recently Active Topics

Topic Last Updated Started by Started on Replies
Forecasting staff demand with different queue SLA 1 hour ago subfuze 22nd Oct '18 2
Knowledge Champion 3 hours ago Jschafer 22nd Oct '18 0
Long Term Forcasting 6 hours ago S R C Analyst 22nd Oct '18 1
Reports in a call/contact center 12 hours ago ZukiMancotywa 21st Oct '18 1
VSF 13 hours ago IbrahimOmar 21st Oct '18 1
Emergency plan 4 days ago miekeschutters 18th Oct '18 1
Resource Department requirements - Ratio of Planners to Agents 5 days ago donnathomson 16th Oct '18 2
Resource Planning - Staff Req (erlang calc) Multiple Queues 6 days ago RobertHolden 16th Oct '18 1
Is a centralised complaints process/ team a good idea? 6 days ago CarlWolstenholme 17th Oct '18 1
Quality Assessments 6 days ago EmmaJames 17th Oct '18 1
Calls Handled vs Calls Presented 6 days ago JasonHarris 16th Oct '18 1
Converting Weekly FTE Impact to Monthly 6 days ago JoannaSmart 16th Oct '18 1
Whatsapp voice channels 6 days ago Tarek Smith 16th Oct '18 1
Outlook Reporting 1 week ago LauraMcGilley 15th Oct '18 1
AHT Glide Path (Learning curve) calculation 1 week ago LuisRodriguez 14th Sep '17 2
Shift bidding alternatives 2 weeks ago SherriGordon 3rd Oct '18 1
Does anyone have a example of a back office capacity plan 2 weeks ago Bozlul Shah 9th Oct '18 1
Social Media Reporting 2 weeks ago MichelleNoyes 9th Oct '18 1
Aspect WFM version 18.0 - Employee Data Centrer 2 weeks ago TaraBest 9th Oct '18 1
What is the best wording to end an abusive phone call? 2 weeks ago Mandy O'Donnell 10th Oct '18 1
Daily Dashboard Reporting 2 weeks ago HarryMarkhorst 10th Oct '18 1
Forecast Average Speed of Answer 2 weeks ago VMartin 1st Sep '17 5
At what point are you allowed to hang up on a caller? 2 weeks ago JoR 27th Jan '11 31
Customer Service Account Notes Template 3 weeks ago RohitGoyal 3rd Oct '18 1
AVAYA CMS Reporting 3 weeks ago Anon 30th Dec '14 4
 

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