Community Forum
Welcome to the new Call Centre Helper Community!
We have integrated all our community sections into one - This includes our Call Centre Helper Forum, the Call Centre Helper Questions and Answers, along with CallCentreVoice.
Recently Active Topics
| Topic | Last Updated | Started by | Started on | Replies | |
|---|---|---|---|---|---|
| Question about non voice scheduling with ERLANGC calculator | 8 hours ago | LiZhi | 25th Mar '19 | 1 | |
| ACD System Counts Call Backs as Abandon | 8 hours ago | PhilR | 25th Mar '19 | 1 | |
| Importance of Behavioural Skills Training | 12 hours ago | Martin | 24th Jun '03 | 4 | |
| What are some of the biggest problems employees face in the customer service industry? | 3 days ago | AndrewSmith | 20th Mar '19 | 2 | |
| Business Retention | 5 days ago | JamieS | 19th Mar '19 | 1 | |
| How to calculate the number of agents required | 6 days ago | Randerton | 10th Oct '11 | 29 | |
| Customer Service Training | 7 days ago | RyanCarson | 15th Mar '19 | 1 | |
| pensions customer database | 7 days ago | joshhazelwood | 18th Mar '19 | 1 | |
| Forecasting accuracy interval | 1 week ago | PaulJones | 18th Mar '19 | 1 | |
| Project Plan for new call centre set up | 1 week ago | Lucia | 30th May '08 | 24 | |
| Call Centre career | 2 weeks ago | PeterGillon | 13th Mar '19 | 1 | |
| Desktop PC or Laptop | 2 weeks ago | Peter Ashworth | 13th Mar '19 | 1 | |
| Customer Service Preferred Contact Method | 2 weeks ago | BenHeslop | 14th Mar '19 | 1 | |
| Call quality monitoring in Debt Collection CC | 2 weeks ago | GeorgiKriviralchev | 13th Mar '19 | 1 | |
| Atendimento Via Chat | 2 weeks ago | ManuelFernandes | 11th Mar '19 | 1 | |
| Calculating Absenteeism | 2 weeks ago | BrianFox | 11th Mar '19 | 1 | |
| Managing Your Emotions with Aggressive Customers | 3 weeks ago | Simon | 3rd Mar '17 | 3 | |
| Work at home internet speed requirements | 3 weeks ago | DanaBuckett | 26th Feb '19 | 1 | |
| How to Forecast? | 3 weeks ago | RobJones | 25th Feb '19 | 1 | |
| Repeated calls | 3 weeks ago | JavedAhmad | 23rd Feb '19 | 1 | |
| What is Throughput in WFM? | 3 weeks ago | DeepakRoy | 23rd Feb '19 | 1 | |
| Workforce Manager Annual Goals | 3 weeks ago | HarryMarkhorst | 12th Feb '19 | 1 | |
| Need to predict monthly service levels | 3 weeks ago | ShannonWard | 22nd Feb '19 | 1 | |
| Avaya CMS - ACW per Skill | 3 weeks ago | RafaelPlowden | 11th Feb '19 | 1 | |
| Graceful degradation in High inbound flow for e-commerce App based customers | 3 weeks ago | PareshDharankar | 28th Feb '19 | 1 | |
Most Viewed Topics
| Topic | Posts | Views |
|---|---|---|
| How to calculate the number of agents required | 30 | 177414 |
| Games ideas for an Office Olympic themed incentive | 5 | 45279 |
| How do you deal with Call Escalation? | 6 | 42969 |
| What should we call our front line call centre staff? | 17 | 29513 |
| Actual Required FTE Calculation | 20 | 25888 |
| Key metrics to include in the SOW when hiring a 3rd Party Call Centre | 3 | 19352 |
| How to get first client? | 9 | 18345 |
| AHT Glide Path (Learning curve) calculation | 3 | 17951 |
| Quality Monitoring Forms | 45 | 17540 |
| Formula to calculate the call resolution | 7 | 17441 |
| I need a good name for a new Contact Centre | 7 | 17200 |
| Regulations on outbound calling times | 2 | 16622 |
| FTE Calculation Question | 17 | 15158 |
| Dress code | 25 | 15020 |
| Acceptable Waiting Time? | 16 | 14777 |
| Forecasting Service Levels in absence of WFM | 13 | 14623 |
| Utilization calculation | 16 | 14284 |
| FTE Calculations | 15 | 13926 |
| Staffing Calculator for Email queues | 15 | 11500 |
| Grade of Service Formulas | 3 | 11271 |
Categories
Ask a Question
& Find an Answer
Get answers from the Call Centre Helper community on your most difficult challenges
Download
