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Welcome to the new Call Centre Helper Community!
We have integrated all our community sections into one - This includes our Call Centre Helper Forum, the Call Centre Helper Questions and Answers, along with CallCentreVoice.
Recently Active Topics
| Topic | Last Updated | Started by | Started on | Replies | |
|---|---|---|---|---|---|
| Actual Required FTE Calculation | 2 days ago | Anon | 8th Jan '15 | 24 | |
| Staffing Whatsapp (or messaging) channel | 2 days ago | FabioB. | 25th Jan '22 | 0 | |
| Thoughts on removing colleague schedules? | 3 days ago | AmyHopkinson | 24th Jan '22 | 0 | |
| Any recommendations on an IVR design specialist | 7 days ago | LarryDSilva | 20th Jan '22 | 1 | |
| Adherence State "Monitored" | 1 week ago | CraigFoster | 20th Jan '22 | 0 | |
| Team Leader - Am I Wrong? | 1 week ago | KPhil | 8th Dec '21 | 6 | |
| How calculate punctuality and attendance report | 3 weeks ago | DoyleMlangeni | 3rd Jan '22 | 3 | |
| Outbound Calls - How many times? | 1 month ago | NeyaSanjeevi | 22nd Nov '21 | 3 | |
| Outbound Numbers Getting Flagged as Spam | 2 months ago | AnanBaban | 29th Nov '21 | 1 | |
| Unused vacation | 2 months ago | DeanneCollins | 23rd Nov '21 | 2 | |
| Call center agent feedback examples/verbiage | 2 months ago | Karen Perry | 17th Nov '21 | 1 | |
| Forecasting Calculation for small forecasted Queues (Agents required) | 2 months ago | GaryPeacock | 6th Nov '21 | 1 | |
| What makes an outbound sales agent?? | 2 months ago | IanT | 6th Jan '11 | 5 | |
| 24x7 Helpdesk | 3 months ago | MarioCarciero | 2nd Nov '21 | 1 | |
| Call centre break times | 3 months ago | Royston H | 2nd Nov '21 | 1 | |
| How to Calculate the Number of Agents Required | 3 months ago | Randerton | 10th Oct '11 | 31 | |
| Signs or giveaways that your supervisor I live listening | 3 months ago | KaylynKerry | 23rd Oct '21 | 1 | |
| Online Erlang Calculator versus Excel version | 3 months ago | ConorTwomey | 13th Sep '21 | 4 | |
| Outbound Cold Calling - raising funds for charity | 3 months ago | Karen McClay | 21st Oct '21 | 1 | |
| Hiring a reports analyst | 3 months ago | LukeT | 1st Aug '11 | 9 | |
| Financial Impact of Agents | 3 months ago | AmandaBallinger | 11th Oct '21 | 1 | |
| New team setup | 3 months ago | victoryv | 10th Oct '21 | 1 | |
| agent unavailability | 3 months ago | babakbarzegar | 9th Oct '21 | 1 | |
| Ratio of Real-time Analysts to agents | 3 months ago | EdwardCorr | 8th Oct '21 | 1 | |
| Payment process | 3 months ago | Candice Beckett | 5th Oct '21 | 1 | |
Most Viewed Topics
| Topic | Posts | Views |
|---|---|---|
| How to Calculate the Number of Agents Required | 32 | 266418 |
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| Actual Required FTE Calculation | 25 | 91336 |
| How do you deal with Call Escalation? | 9 | 84875 |
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| Games ideas for an Office Olympic themed incentive | 5 | 75468 |
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| Quality Monitoring Forms | 46 | 48616 |
| FTE Calculation Question | 16 | 48313 |
| Regulations on outbound calling times | 2 | 47561 |
| Formula to calculate the call resolution | 7 | 47175 |
| Forecasting Service Levels in absence of WFM | 13 | 46856 |
| I need a good name for a new Contact Centre | 7 | 46807 |
| Industry Average- Acceptable Wait Time? | 10 | 45683 |
| How to calculate AHT manually | 19 | 44604 |
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