Community Forum

Welcome to the new Call Centre Helper Community!

We have integrated all our community sections into one - This includes our Call Centre Helper Forum, the Call Centre Helper Questions and Answers, along with CallCentreVoice.

Recently Active Topics

Topic Last Updated Started by Started on Replies
What is a Business Dress Code these Days? 2 days ago Ann-Marie 17th Oct '06 25
Capacity Planning 2 days ago Nabihkh 13th Feb '20 3
Calculating Shrinkage - Full Time, Part Time & Attrition 2 days ago RobJones 14th Feb '20 1
About erlang calculator 3 days ago MilindBakshi 14th Feb '20 1
Forecasting on Medical Coders 3 days ago edendeonaldo 14th Feb '20 0
Erlang Calculator Service Level is Zero 3 days ago Anon 16th Nov '15 3
When Overstaffing is ok and how to calculate it? 3 days ago CesarRamirez 5th Feb '20 3
Call centre wallboards 4 days ago nasreen moosa 11th Feb '20 2
Forecasting mortgage servicing contact volume 4 days ago KeithWall 13th Feb '20 0
Berekening aantal chats per uur bij occupied uur of utilized uur 5 days ago Paulvan Ottele 12th Feb '20 0
Set up WFM in the site from Scratch 5 days ago AbhijitKulkarni 12th Feb '20 1
Customer Callback 5 days ago JoelMesaros 11th Feb '20 1
PAYG Customer Surveying software 5 days ago SarahBarrett 12th Feb '20 1
IEX Optimise Schedules function for Breaks 5 days ago NathanHall 12th Feb '20 1
Call Transcription into shortened call notes for CRM 5 days ago SBarnich 10th Feb '20 1
Is there a USA Site for Call Centre Helper? 1 week ago MarkLuba 7th Feb '20 1
Calculating email reply rates 1 week ago LisaDowning 6th Feb '20 1
Forecasting Incoming Call Demand 2 weeks ago RobJones 6th Feb '20 1
Call type logging aplication 2 weeks ago RobertBerkoff 4th Feb '20 1
Interview Question: Do you have experience working towards targets and KPIs 2 weeks ago Michelle 9th Mar '17 2
Historical Report for Call Volume by the Hour in CMS 2 weeks ago KaraMylor 30th Jan '20 1
Forecasting Issue Multi Channel 2 weeks ago JamesMiles 19th Nov '19 5
Suggestions for a Break/Meal Queue 2 weeks ago KevinC 29th Jan '20 1
Time zone difference 3 weeks ago WadeTesta 30th Jan '20 1
Back office work generated by Contact center 3 weeks ago CalebMclellan 29th Jan '20 1
 

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