Community Forum

Welcome to the new Call Centre Helper Community!

We have integrated all our community sections into one - This includes our Call Centre Helper Forum, the Call Centre Helper Questions and Answers, along with CallCentreVoice.

Recently Active Topics

Topic Last Updated Started by Started on Replies
Performance-based bonus/malus scheme for outsourced call centres 22 hours ago FrançoisJOUANDET 20th Jan '21 0
Who is using 8x8 or Puzzel with full Microsoft Teams integration? 7 days ago TeresaWhalen 10th Dec '20 1
Homeworking Compensation 7 days ago Melissa Philp 14th Jan '21 1
How does your CC manage IT issues when you have agents WFH? 7 days ago KarenBolton 14th Jan '21 1
Staff motivation while working from home 7 days ago CF 11th Jan '21 1
High sickness and absence in temporary staff 1 week ago Amanda7 30th Nov '12 6
Bad Performance Feedback 1 week ago MennaAshraf 18th Nov '20 2
Industry Standard for Transfer Rates? 1 week ago StaceyWatene 7th Jan '21 1
Laws on Headsets 2 weeks ago Laura 11th Jul '02 13
I want to calculate interval wise agent required with 80 % SL And 95% AL 2 weeks ago NitishKumar 28th Dec '20 1
CSAT Question? 1 month ago DougieMorrison 28th Nov '20 1
Post Covid-19 hybrid (home/office based) customer service centres 1 month ago DianeMcLellan 11th Dec '20 1
Service Level 1 month ago Vinod Kumar 30th Nov '20 2
Difference between Occupancy and Utilization 1 month ago vk 17th Jan '18 4
Planned Shrinkage for Full Time & Part Time Staff 2 months ago RobJones 22nd Nov '20 1
Calculation of answered calls for a specific nb of agents 2 months ago SuzanneMartin 26th Nov '20 1
Determine FTE for an email queue 2 months ago ColinH 25th Nov '20 1
Increasing AHT 2 months ago JH 18th Nov '20 1
FTE requirements to cover all opening hours 2 months ago DaveAustin 21st Oct '20 2
training for sales 2 months ago ayaelawad 9th Nov '20 1
FTEs required 2 months ago SatyamKumar 10th Nov '20 1
How to manage a high call volume with less agents 3 months ago sunandakadam 4th Nov '20 1
WFM Options 3 months ago JamesMiles 3rd Nov '20 1
CONTACTS / TENDERS / WORK 3 months ago KashKhan 3rd Nov '20 1
Onshoring V offshoring 3 months ago HollyBruce 3rd Nov '20 1
 

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