Call Centre Helper Forum


Got a question to ask?


Looking to get an answer for a question that you have?

>>> Click here to ask a question


Latest Discussions

Topic — Add New » Posts
Who
 When
[sticky] Forum Rules 1 rboynton 4 years
[sticky] No Advertising on this forum please 3 JoR 5 years
AVAYA WFM working pattern/shift issue 1 Lukepenry 1 day
At what point are you allowed to hang up on a caller? 27 Member service rep 4 days
Chat % based on website hits 1 ppetrie 5 days
Maintaining escalating IT maintenance cost 1 lklz 4 weeks
Absence issue 2 Shanna W 1 month
Calculating Agent Availability % 13 nahidbd501 1 month
How do you search the forum posts ? 2 JontyPearce 1 month
Games ideas for an Office Olympic themed incentive 4 JontyPearce 1 month
WFM Roles 3 SHAKESPC 1 month
Cisco/Calabrio WFM Issues 4 pbcharlie 1 month
Delivering and Embedding a new Service Model 1 Clare89 2 months
Could you give me some insights with below info to create a proper schedule? 1 sxia 2 months
Importance of call quality 3 ivrguru 3 months
Incoming and outgoing blending simulation 1 Dennis 3 months
Backoffice FTE Caculation 6 Dennis 3 months
Multi-Channel contact center staffing and Occupancy (from Erlang-C) 3 Dennis 3 months
Coaching to variances 4 Maureen S 3 months
discipline over fun??? 3 tracymacey123 3 months
Handling customers Bereavement and Empathy 3 Maureen S 4 months
Service Level Calculation 3 mikeh 4 months
how to transform from quality scoring to customer satisfaction 4 Graham Smith 4 months
WFM Objectives 4 Pricey 4 months
CLi Presentation 2 JontyPearce 4 months
AHT for Multi-Skilled Programs 2 JontyPearce 4 months
Verint Impact 360 Manual 2 JontyPearce 4 months
Integration in Call centers 2 JontyPearce 5 months
Ideas for Knowledge Guides for staff whilst handling calls 3 RosemaryNGC 5 months
Preview Diallers 2 JontyPearce 5 months
Shrinkage 2 JontyPearce 5 months
Up-selling/Cross-selling question 3 patrick.hendren 5 months
Reasonable hourly rate 2 JontyPearce 5 months
Visits and training 2 JontyPearce 5 months
Volume forecasting to specific day 2 JontyPearce 5 months
Free Auto Scheduling Tools 6 Dannyt83 5 months
Chat Wait Time 2 JontyPearce 5 months
Translation Tool 2 JontyPearce 5 months
Where do you sell your old IT kit? 2 JontyPearce 5 months
BT Exchange engaged Tone 2 JontyPearce 5 months
Call centre auditor in Japan 2 JontyPearce 5 months
Back Office FTE Calculaiton 2 Nbrady1971 5 months
Genesys WFM 2 Laura 5 months
Contact Center Multi-channel Overview options? 3 IrishPaddy 5 months
IVR - drop-out rate 4 Maureen S 5 months
Call Center Adherence 5 Mmarus 5 months
'Live Chat' 2 JontyPearce 6 months
NICE IEX INTRADAY - Help 2 AEGB 6 months
Contact Centre Visits 7 winslade 6 months
Setting up an outbound call centre 3 Outbounders TV 6 months
FTE after shrinkage 2 Graham Smith 6 months
Verint Impact 360 error messge 3 Stephane 6 months
12…25
Got a pressing question? Ask a question on our Questions page

Forums

Main Theme Topics Posts
Call Centre Management – Questions and answers related to management in the call centre 801 3,070
Technology – Questions and answers about call centre and contact centre technology 135 514
Call Centre Life – Fun, humour, problems, photos and items realted to working in the call centre industry 110 647
Strategy – Answers about designing the right strategy for the call centre 79 322
Resource Planning & Forecasting – Looks at Resource Planning, Forecasting and Scheduling 111 393