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Welcome to the new Call Centre Helper Community!

We have integrated all our community sections into one - This includes our Call Centre Helper Forum, the Call Centre Helper Questions and Answers, along with CallCentreVoice.

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Recently Active Topics

Topic Last Updated Started by Started on Replies
Calculate overflow 4 hours ago Jr 25th May '18 1
Actual Required FTE Calculation 8 hours ago Anon 8th Jan '15 12
Erlang Formula for Incoming and Outgoing Calls 8 hours ago ManishJaitly 25th May '18 1
Forecasting for a portfolio based collection agency 9 hours ago SonalKanawat 24th May '18 1
customer surveys 9 hours ago Sam Pegrum 24th May '18 1
How we can calculate the Occupancy 9 hours ago RavinderSingh 24th May '18 1
Free Call Center portal for training 1 day ago CindyJones 23rd May '18 1
Saying Different Words instead of OK 1 day ago LeighMallard 24th May '18 1
How to measure calibration 1 day ago JanetHayward 23rd May '18 1
What is the optimum wait time for customer facing agents to wait to speak with back office 1 day ago AndrewJones 24th May '18 1
Angry customers in a shop 1 day ago MostafaYounis 24th May '18 1
Why FCR is important for client? 1 day ago Abdelrahmanabdo 22nd May '18 1
FTE requirements for back office 2 days ago PeteIannetta 23rd May '18 2
Call Recording retention 2 days ago MarkHarris 23rd May '18 1
How to modify (extend) the work hours in the Excel Erlang calculator v5.5 2 days ago DamianJiang 22nd May '18 2
Scheduling Template Needed 2 days ago Charlene Elias 22nd May '18 1
What are the things I should learn before taking a WFM exam? 2 days ago JanbearLacano 22nd May '18 1
GDPR and random outbound calling 2 days ago AlexandrosPerperis 17th May '18 4
Buying Telemarketing Lists Post GDPR 2 days ago ColinMarklew 22nd May '18 2
FTE requirements for back office 3 days ago PeteIannetta 23rd May '18 0
Need to confirm FTE for chat process with volume 220 5 days back 24 Hrs 3 days ago RavinderSingh 22nd May '18 2
How chat affects other channels. 4 days ago Wendy Schauer 21st May '18 1
Quality Parameter 4 days ago Sarju Aaron 21st May '18 1
Tools used for quality audit voice process 4 days ago Sarju Aaron 21st May '18 1
Skills - priority routing 4 days ago AshleyThomas 17th May '18 2
 

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