Community Forum

Welcome to the new Call Centre Helper Community!

We have integrated all our community sections into one - This includes our Call Centre Helper Forum, the Call Centre Helper Questions and Answers, along with CallCentreVoice.

Recently Active Topics

Topic Last Updated Started by Started on Replies
Understanding & using Erlang 1 day ago Dylan 30th Jun '03 3
How can I get a good Call Center Project 2 days ago MayaNigam 22nd Dec '18 2
General Formula for Quick Estimates for Expanded Coverage 3 days ago RayEllison 24th Mar '20 2
How to Calculate the Number of Agents Required 5 days ago Randerton 10th Oct '11 27
QA Monthly REPORT 5 days ago Sharon Mujeka 31st Mar '20 1
How are you handling/showing compassion to emotional callers during the COVID-19 pandemic? 5 days ago KaylaPfeifer 31st Mar '20 1
Changing SLA and target time- but staffing stays the same- please advise 5 days ago AryManzhukh 23rd Mar '20 1
FTE Calculations 5 days ago Anon 27th Feb '15 15
Open or close? 5 days ago StephenRafferty 23rd Mar '20 1
Project Plan for new call centre set up 6 days ago Lucia 30th May '08 25
What do you tell customers when they ask for your location? 1 week ago EmmaTinney 22nd Mar '20 3
Laws on Headsets 2 weeks ago Laura 11th Jul '02 9
reverse erlang 2 weeks ago SusanBowen 23rd May '19 2
Industry Average- Acceptable Wait Time? 2 weeks ago rikuslouw 22nd Jan '10 9
How do you deal with Call Escalation? 3 years ago Anthony 27th Apr '10 5
Actual Required FTE Calculation 2 months ago Anon 8th Jan '15 19
How to manage an outsourcing relationship? 2 weeks ago martin blain 1st Dec '10 5
Coughing when on call with customer by call centre agent 2 weeks ago AbimbolaAkinnuoye 13th Dec '19 2
Customer Contact Experience 3 weeks ago RishabhSachan 16th Mar '20 1
how to over come NO to the sales question 3 weeks ago junePARKER 17th Mar '20 1
Sample Inbound Call Center SOP 3 weeks ago Rencm 19th Jun '18 6
Best script for a fee waiver (denied) 3 weeks ago LaurenMichelle 14th Mar '20 1
Quality outbound calls how many per agent? 3 weeks ago beatrice51 11th Jan '12 6
Erlang C on Google App Script (Google Sheets) 4 weeks ago GianlucaMerler 10th Mar '20 1
Call Calibration Calculation 4 weeks ago Saurav Nath 7th Mar '20 1
 

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