Community Forum

Welcome to the new Call Centre Helper Community!

We have integrated all our community sections into one - This includes our Call Centre Helper Forum, the Call Centre Helper Questions and Answers, along with CallCentreVoice.

Recently Active Topics

Topic Last Updated Started by Started on Replies
How to calculate the number of agents required 17 hours ago Randerton 10th Oct '11 33
Agent Name Appearing twice in Reports 18 hours ago RobertRiker 16th Oct '19 0
Monthly Head Count Model 2 days ago RalphMacks 15th Oct '19 0
How to calculate FTE requirements on a monthly level 2 days ago Anon 3rd Apr '13 5
Buddy Scheme 2 days ago CharlotteScothern 15th Oct '19 0
Service Level Calculation 3 days ago PaulCooper 14th Oct '19 0
Forecast 6 days ago NishadK 10th Oct '19 1
CTI screen pop up 7 days ago ErwinSukarna 8th Oct '19 2
Poisson and Contact Centre Forecasts 7 days ago SarahWilson 9th Oct '19 3
How to annoy a telesales person 7 days ago Marianne 14th Nov '01 23
How long should you keep your call centre data ? 1 week ago NicolasBarriault 8th Oct '19 1
Kpi- Conformance 1 week ago EmmaFerries 4th Oct '19 1
Do you have specialist agents or generalists 1 week ago RheaHall-Spencer 7th Oct '19 1
what is service label of a contact center? 1 week ago parvezmosharaf 8th Oct '19 1
What is the calls per subscriber rate(standard) in telecom industry(South Asia)? 1 week ago MazedurRahman 6th Oct '19 1
AgentsFTE in CallCenter Helper Excel Calc jumps 1 week ago Lex Smith 26th Sep '19 2
WFM analysts to staff ratio 2 weeks ago SuzanneWolf 3rd Oct '19 1
Absence levels in Call Centres 2 weeks ago Mike Burgum 1st Oct '19 2
Ensuring Agents Login On Time 2 weeks ago SarahDickey 30th Sep '19 1
Avaya Aux codes 2 weeks ago Scott 29th May '08 7
Call routing based on Forecast 2 weeks ago BalamuruganKarunanithi 29th Sep '19 1
Last login Date by Agent 3 weeks ago JanelleHoneybrook 27th Sep '19 1
Anticipated Wait Times 3 weeks ago BrianChartier 27th Sep '19 1
Looking for Recommendations for Scheduling software 3 weeks ago Michael Scahill 26th Sep '19 1
How do I manually adjust my Adherence data 3 weeks ago PhilHazlewood 26th Sep '19 1
 

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