Community Forum

Welcome to the new Call Centre Helper Community!

We have integrated all our community sections into one - This includes our Call Centre Helper Forum, the Call Centre Helper Questions and Answers, along with CallCentreVoice.

Call Centre Voice Logo

Recently Active Topics

Topic Last Updated Started by Started on Replies
Unsuccessful Call Ratio 16 hours ago AltafSimavatwala 20th Oct '17 0
Erlang model equivalent for service centre 18 hours ago lzkl 20th Oct '17 1
How to get first client? 1 day ago Michael 24th Jan '06 9
High turnover rate of employment at call centers 2 days ago MaryWright 13th Oct '17 3
Work Force Management Tools 2 days ago Cindi Chandler 17th Oct '17 1
Chat KPIs 2 days ago JorgeCarrillo 14th Oct '17 1
Actual Required FTE Calculation 2 days ago Anon 8th Jan '15 7
Newspaper Call Centre - Need advice on quality training... 2 days ago MaryWright 13th Oct '17 1
Tell me a situation 2 days ago Fady karamGhaly 12th Oct '17 2
Calculate FTE for Webchat 2 days ago TonyJones 4th Oct '17 1
What is the default Nice IEX Database name when connecting via ODBC 2 days ago SiyaMacoba 18th Oct '17 0
How can call volumes be reduced in call centers? 3 days ago NancyM 18th Oct '17 1
Assign People to different task and Head Counts 4 days ago EdwardSmith 2nd Oct '17 1
Difference between Call Center and Contact Center? 5 days ago FIDA AL BALUSHI 15th Oct '17 1
workforce management training 1 week ago AnuradhaSingh 12th Oct '17 1
Erlang calculator assumes 8 hour day, and need a 24/7 coverage 1 week ago AymanElmani 11th Oct '17 1
Forecasting for year on year increases 2 weeks ago LukeO 9th Oct '17 1
Staffing Calculator for Email queues 2 weeks ago sayan_guharoy 27th May '10 14
Normalising calls for forecasting FTE requirements 2 weeks ago DorotaMorris 21st Sep '17 2
caci-forecaster 2 weeks ago Anthony 16th Mar '17 2
 

Most Viewed Topics

Topic Posts Views
How to calculate the number of agents required 28 122181
At what point are you allowed to hang up on a caller? 28 41793
Games ideas for an Office Olympic themed incentive 4 40285
how do you deal with call escalation? 6 35754
What should we call our front line call centre staff? 17 27066
Formula to calculate the call resolution 3 14857
I need a good name for a new Contact Centre 7 14810
Regulations on outbound calling times 2 13360
Quality Monitoring Forms 43 11801
Forecasting Service Levels in absence of WFM 13 11009
What makes an outbound sales agent?? 6 10169
FTE Calculation Question 13 10002
Call evaluation criteria 3 9353
grade of service formulas 3 8897
to determine FTE requirements 6 8327
Actual Required FTE Calculation 8 8271
Call Flow Design Best Practice 4 8140
How to answer "Why should we hire you?" in interview? 4 8078
Use of full names 14 7688
Agents break times 9 7666