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Welcome to the new Call Centre Helper Community!

We have integrated all our community sections into one - This includes our Call Centre Helper Forum, the Call Centre Helper Questions and Answers, along with CallCentreVoice.

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Recently Active Topics

Topic Last Updated Started by Started on Replies
Calculate required staff to cover extended operating hours 9 hours ago PeteIannetta 13th Apr '18 2
Wrap Time Target 14 hours ago TimB 12th Apr '18 2
What percentage of sold product we should pay as a bonus to agent? 17 hours ago Greg 18th Apr '18 3
Quality Evaluation 1 day ago YaldaMahmoudi 16th Apr '18 2
How do you measure employee engagement - How your staff are feeling? 2 days ago LisaDolan 18th Apr '18 0
Describe an experience when you had to deal with a difficult customer. 2 days ago RoshiMahesh 18th Apr '18 0
When should I increase the number of evaluations per staff per month 2 days ago LizNesbitt 16th Apr '18 1
Multiskill forecasting - Erlang X 3 days ago GeorgeJones 15th Apr '18 2
Outbound DPA 4 days ago SarahAbc 13th Apr '18 1
Battle box/ kit boxes 4 days ago Jschafer 12th Apr '18 1
Bidding for Shifts 5 days ago Rachana 7th Jul '05 14
Why to choose a Cloud Call Center Software? 6 days ago MattParker 13th Apr '18 1
Changes to Call Recording and the introduction of GDPR 7 days ago Emma Cook 9th Aug '17 2
Calculating - Work While in Available State - using Cisco or another way? 1 week ago timharding 10th Apr '18 1
At what point are you allowed to hang up on a caller? 1 week ago JoR 27th Jan '11 30
Break Time Scheduling App 1 week ago EmmanuelBriguet 3rd Apr '18 1
Difference between Occupancy and Utilization 2 weeks ago vk 17th Jan '18 2
Utilization calculation 2 weeks ago Marianne 3rd Mar '08 13
How many total agents do I need? 3 weeks ago JonDill 29th Mar '18 1
Seasonal call centre 3 weeks ago BillyCulver 29th Mar '18 1
 

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