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Welcome to the new Call Centre Helper Community!

We have integrated all our community sections into one - This includes our Call Centre Helper Forum, the Call Centre Helper Questions and Answers, along with CallCentreVoice.

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Recently Active Topics

Topic Last Updated Started by Started on Replies
Workforce Management for Backoffice 12 hours ago NishenduKrishna Pai 17th Jun '18 0
Workforce Management Best Practice 13 hours ago sean.coomer 22nd Jun '09 6
Shrinkage calculation 14 hours ago MarkRobinson 14th Jun '18 4
How do you interpret NPS score? 20 hours ago SukhamritSingh 16th Jun '18 1
Email response times 2 days ago GavinRogerson 15th Jun '18 1
How to handle rude customer? 2 days ago ShilpaSri 15th Jun '18 1
Extension Out Time (EXTNOUTTIME) 2 days ago ChristianSantos 15th Jun '18 1
Agent Aux Interval report 3 days ago janemuertz 15th Jun '18 1
Wireless headsets and reliability 3 days ago Jo Stafford 13th Jun '18 3
WFM Scheduling Issues (IEX TotalView) 5 days ago Sabu 9th Feb '06 7
How many agents I need? 5 days ago DeepinderGrewal 12th Jun '18 4
Call Centre Performance Statistics 5 days ago NellieNamame 12th Jun '18 1
Benefits of integrated Payroll system with ACD 6 days ago HarryMarkhorst 11th Jun '18 2
How do you practice linguistics? 6 days ago JengCruz 12th Jun '18 1
Looking for insight into salaries for CC roles in Swindon & Glasgow 6 days ago Stephenb 7th Jun '18 1
What is the industry standard response rate for customer survey for Internal Customer and External Customer? 6 days ago RebeccaOoi 11th Jun '18 1
Methods of QA'ing 6 days ago David Henbery 11th Jun '18 1
Real Time / Silent Monitoring 1 week ago nathanjball82 9th Jun '18 1
Acceptable Waiting Time? 1 week ago rikuslouw 22nd Jan '10 14
ARIMA forecasting on daily call data 1 week ago MarkSmith 7th Jun '18 3
What is the impact (% of decrease) of chat in the incoming volumes for calls and e-mail? 1 week ago DanaB 6th Jun '18 2
Contact to Order Ratio 2 weeks ago MA 7th Jun '18 1
Chat Team Adherence Challenges 2 weeks ago GavinMerriman 7th Jun '18 1
relationship of shrinkage and phone occupancy 2 weeks ago MargeRich 6th Jun '18 2
Forecasting Abandoned Calls 2 weeks ago Laura McGilley 26th Jan '16 15
 

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