Community Forum

Welcome to the new Call Centre Helper Community!

We have integrated all our community sections into one - This includes our Call Centre Helper Forum, the Call Centre Helper Questions and Answers, along with CallCentreVoice.

Recently Active Topics

Topic Last Updated Started by Started on Replies
Shift Bids 2 days ago SarahDickey 16th Aug '19 0
List of Outsourcing companies 2 days ago RatinderMcNeill 16th Aug '19 0
What is the maximum number of products can agent support ? 3 days ago tarekElsayied 15th Aug '19 0
Turn around time for emails 4 days ago NahwaalMohamed 15th Aug '19 0
Are you sharing Team Leaders 4 days ago AngyWalker 13th Aug '19 1
Performance Improvement Plan - PIP 4 days ago SimonMeilak 14th Aug '19 1
Quarterly Rolling Attrition 4 days ago RajasekaranS 14th Aug '19 1
Erlang background calculation 6 days ago AjayKumar 13th Aug '19 1
call center report 6 days ago AmirRajopadhyaya 12th Aug '19 1
% of calls answered in "x" seconds and what are companies moving more towards? 80/20, 80/30, 80/60? 6 days ago BrianChartier 8th Aug '19 1
FOC products 7 days ago SteveAgnew 12th Aug '19 0
Telephony Provider 1 week ago Jschafer 31st Jul '19 2
FTE Requirement 2 weeks ago BaggzChakravarty 1st Aug '19 1
Multi task 2 weeks ago MohdRizuan 1st Aug '19 1
Schedule Efficiency 3 weeks ago Anon 7th Jan '14 6
Staff needed in a month 3 weeks ago AlejandroBlanco 30th Jul '19 1
Call Centre Management for Almost Beginners 3 weeks ago AntoinetteCamilleri 8th Jul '19 1
NPS for the Insurance Industry 3 weeks ago JamieS 25th Jul '19 1
Escalation/support line 3 weeks ago ShaneJenkins 26th Jul '19 1
Tracking 'Not Responding' Time as a KPI 3 weeks ago AngelaGrayson 26th Jul '19 1
WFM(IEX/NICE) tech support needed 3 weeks ago JessicaPigneri 25th Jul '19 1
Absence rates in CC 3 weeks ago JonathanGrocock 19th Jul '19 1
CMS Custom reporting (R17) 3 weeks ago SanBurt 10th Jul '19 1
CMS Supervisor 3 weeks ago IanMiao 19th Jul '19 1
Webchat and Website Traffic 3 weeks ago FelixMendez 18th Jul '19 1
 

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