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Welcome to the new Call Centre Helper Community!

We have integrated all our community sections into one - This includes our Call Centre Helper Forum, the Call Centre Helper Questions and Answers, along with CallCentreVoice.

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Recently Active Topics

Topic Last Updated Started by Started on Replies
24/7 operation. how many agents and which shifts to offer 6 hours ago HadiHamid 19th Sep '17 1
forecasting and Resources 6 hours ago Prudence ThandiweNdlovu 20th Sep '17 1
Call Centre Helper Erlang Calculator and Forecasting 10 hours ago applebyd 19th Sep '17 1
Music on hold 12 hours ago JontyPearce 19th Nov '10 11
Recording Card Payments 1 day ago SamanthaHiggs 18th Sep '17 2
Resource and Planning Analyst Interview 1 day ago RobertWatkins 13th Sep '17 2
What SEO strategy is used for call centres? 2 days ago BobRidley 18th Sep '17 0
Data on Internal Call Transfers on CMS 2 days ago SarahJones 18th Sep '17 2
Do you use Confluence for Knowledge Management 2 days ago samjefferies 18th Sep '17 1
Data Protection conundrum 4 days ago Closed 20th Jul '06 3
Online Retailer Call Centre- confirming vs disclosing 5 days ago RyanMahon 14th Sep '17 1
AHT Glide Path (Learning curve) calculation 5 days ago LuisRodriguez 14th Sep '17 1
Aspect eWFM 6 days ago Mike 13th Aug '03 16
What do you call your "Quality Assurance" team? 6 days ago MikeRose 11th Sep '17 3
Lack of experience led to some problems. 1 week ago ConorConor 9th Sep '17 1
Reduce call 1 week ago LeangKD 8th Sep '17 1
FTE Calculation for Chat 1 week ago FloydFernandez 10th Sep '17 1
Strategies for dealing with massive call peaks on one day 2 weeks ago DannyA 5th Sep '17 2
Promoting customer satisfaction surveys 2 weeks ago ChrisStanney 6th Sep '17 1
Per Interval Reporting 2 weeks ago BI&A 4th Sep '17 1
 

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