Community Forum
Welcome to the new Call Centre Helper Community!
We have integrated all our community sections into one - This includes our Call Centre Helper Forum, the Call Centre Helper Questions and Answers, along with CallCentreVoice.
Recently Active Topics
| Topic | Last Updated | Started by | Started on | Replies | |
|---|---|---|---|---|---|
| Shift Bids | 2 days ago | SarahDickey | 16th Aug '19 | 0 | |
| List of Outsourcing companies | 2 days ago | RatinderMcNeill | 16th Aug '19 | 0 | |
| What is the maximum number of products can agent support ? | 3 days ago | tarekElsayied | 15th Aug '19 | 0 | |
| Turn around time for emails | 4 days ago | NahwaalMohamed | 15th Aug '19 | 0 | |
| Are you sharing Team Leaders | 4 days ago | AngyWalker | 13th Aug '19 | 1 | |
| Performance Improvement Plan - PIP | 4 days ago | SimonMeilak | 14th Aug '19 | 1 | |
| Quarterly Rolling Attrition | 4 days ago | RajasekaranS | 14th Aug '19 | 1 | |
| Erlang background calculation | 6 days ago | AjayKumar | 13th Aug '19 | 1 | |
| call center report | 6 days ago | AmirRajopadhyaya | 12th Aug '19 | 1 | |
| % of calls answered in "x" seconds and what are companies moving more towards? 80/20, 80/30, 80/60? | 6 days ago | BrianChartier | 8th Aug '19 | 1 | |
| FOC products | 7 days ago | SteveAgnew | 12th Aug '19 | 0 | |
| Telephony Provider | 1 week ago | Jschafer | 31st Jul '19 | 2 | |
| FTE Requirement | 2 weeks ago | BaggzChakravarty | 1st Aug '19 | 1 | |
| Multi task | 2 weeks ago | MohdRizuan | 1st Aug '19 | 1 | |
| Schedule Efficiency | 3 weeks ago | Anon | 7th Jan '14 | 6 | |
| Staff needed in a month | 3 weeks ago | AlejandroBlanco | 30th Jul '19 | 1 | |
| Call Centre Management for Almost Beginners | 3 weeks ago | AntoinetteCamilleri | 8th Jul '19 | 1 | |
| NPS for the Insurance Industry | 3 weeks ago | JamieS | 25th Jul '19 | 1 | |
| Escalation/support line | 3 weeks ago | ShaneJenkins | 26th Jul '19 | 1 | |
| Tracking 'Not Responding' Time as a KPI | 3 weeks ago | AngelaGrayson | 26th Jul '19 | 1 | |
| WFM(IEX/NICE) tech support needed | 3 weeks ago | JessicaPigneri | 25th Jul '19 | 1 | |
| Absence rates in CC | 3 weeks ago | JonathanGrocock | 19th Jul '19 | 1 | |
| CMS Custom reporting (R17) | 3 weeks ago | SanBurt | 10th Jul '19 | 1 | |
| CMS Supervisor | 3 weeks ago | IanMiao | 19th Jul '19 | 1 | |
| Webchat and Website Traffic | 3 weeks ago | FelixMendez | 18th Jul '19 | 1 | |
Most Viewed Topics
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| Dear IT Support | 2 | 14899 |
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