Community Forum

Welcome to the new Call Centre Helper Community!

We have integrated all our community sections into one - This includes our Call Centre Helper Forum, the Call Centre Helper Questions and Answers, along with CallCentreVoice.

Recently Active Topics

Topic Last Updated Started by Started on Replies
Service label 16 hours ago NurMahammad 22nd Jul '19 0
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CMS Supervisor 4 days ago IanMiao 19th Jul '19 0
Webchat and Website Traffic 5 days ago FelixMendez 18th Jul '19 0
Verint Call Recording 1 week ago JD 27th May '09 8
Vip customer care 1 week ago ShimaAlizadeh 14th Jul '19 0
CMS Custom reporting (R17) 2 weeks ago SanBurt 10th Jul '19 0
Formula required for Concurrency in Chat support 2 weeks ago Charles 9th Jul '16 9
Customer Feedback for ASA 2 weeks ago TraceyStrutt 10th Jul '19 0
Call Center Agent Psychometric Testing 2 weeks ago PaulDao 26th Jun '19 1
Average FTE required per financial sevice complaints 2 weeks ago DawnMoore 3rd Jul '19 1
WFM Scheduling Issues (IEX TotalView) 2 weeks ago Sabu 9th Feb '06 10
How to calculate service level for outbound calls, not only incoming calls? 2 weeks ago LynnetteVeguilla 3rd Jul '19 1
How to calculate HC 2 weeks ago Deepak Ghosh 6th Jul '19 2
DVLA Taped Telephone Conversations 2 weeks ago CharlesChalcraft 7th Jul '19 1
Call Centre Management for Almost Beginners 2 weeks ago AntoinetteCamilleri 8th Jul '19 0
Customer disservice 3 weeks ago Robert 16th Jul '02 8
How do we calculate productivity while doing outbound callings 3 weeks ago Shailesh Pawar 28th Jun '17 2
Agent Login productivity 3 weeks ago Rakesh 13th Sep '05 11
Scheduling Template 3 weeks ago ChaenGonzales 28th Jun '19 2
What is the industry standard target for Schedule Efficiency? 4 weeks ago Natalie Trease 15th Jun '17 2
What is shift inflex 4 weeks ago VinodSharma 12th Dec '17 2
Non critical error calculation 4 weeks ago OmarRady 25th Jun '19 1
What does modern resource planning look like? 4 weeks ago DanCotton 24th Jun '19 0
 

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