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Welcome to the new Call Centre Helper Community!
We have integrated all our community sections into one - This includes our Call Centre Helper Forum, the Call Centre Helper Questions and Answers, along with CallCentreVoice.
Recently Active Topics
| Topic | Last Updated | Started by | Started on | Replies | |
|---|---|---|---|---|---|
| Workforce Management for Backoffice | 12 hours ago | NishenduKrishna Pai | 17th Jun '18 | 0 | |
| Workforce Management Best Practice | 13 hours ago | sean.coomer | 22nd Jun '09 | 6 | |
| Shrinkage calculation | 14 hours ago | MarkRobinson | 14th Jun '18 | 4 | |
| How do you interpret NPS score? | 20 hours ago | SukhamritSingh | 16th Jun '18 | 1 | |
| Email response times | 2 days ago | GavinRogerson | 15th Jun '18 | 1 | |
| How to handle rude customer? | 2 days ago | ShilpaSri | 15th Jun '18 | 1 | |
| Extension Out Time (EXTNOUTTIME) | 2 days ago | ChristianSantos | 15th Jun '18 | 1 | |
| Agent Aux Interval report | 3 days ago | janemuertz | 15th Jun '18 | 1 | |
| Wireless headsets and reliability | 3 days ago | Jo Stafford | 13th Jun '18 | 3 | |
| WFM Scheduling Issues (IEX TotalView) | 5 days ago | Sabu | 9th Feb '06 | 7 | |
| How many agents I need? | 5 days ago | DeepinderGrewal | 12th Jun '18 | 4 | |
| Call Centre Performance Statistics | 5 days ago | NellieNamame | 12th Jun '18 | 1 | |
| Benefits of integrated Payroll system with ACD | 6 days ago | HarryMarkhorst | 11th Jun '18 | 2 | |
| How do you practice linguistics? | 6 days ago | JengCruz | 12th Jun '18 | 1 | |
| Looking for insight into salaries for CC roles in Swindon & Glasgow | 6 days ago | Stephenb | 7th Jun '18 | 1 | |
| What is the industry standard response rate for customer survey for Internal Customer and External Customer? | 6 days ago | RebeccaOoi | 11th Jun '18 | 1 | |
| Methods of QA'ing | 6 days ago | David Henbery | 11th Jun '18 | 1 | |
| Real Time / Silent Monitoring | 1 week ago | nathanjball82 | 9th Jun '18 | 1 | |
| Acceptable Waiting Time? | 1 week ago | rikuslouw | 22nd Jan '10 | 14 | |
| ARIMA forecasting on daily call data | 1 week ago | MarkSmith | 7th Jun '18 | 3 | |
| What is the impact (% of decrease) of chat in the incoming volumes for calls and e-mail? | 1 week ago | DanaB | 6th Jun '18 | 2 | |
| Contact to Order Ratio | 2 weeks ago | MA | 7th Jun '18 | 1 | |
| Chat Team Adherence Challenges | 2 weeks ago | GavinMerriman | 7th Jun '18 | 1 | |
| relationship of shrinkage and phone occupancy | 2 weeks ago | MargeRich | 6th Jun '18 | 2 | |
| Forecasting Abandoned Calls | 2 weeks ago | Laura McGilley | 26th Jan '16 | 15 | |
Most Viewed Topics
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|---|---|---|
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