Community Forum

Welcome to the new Call Centre Helper Community!

We have integrated all our community sections into one - This includes our Call Centre Helper Forum, the Call Centre Helper Questions and Answers, along with CallCentreVoice.

Recently Active Topics

Topic Last Updated Started by Started on Replies
Password change 17 hours ago BernadineNieman 27th Sep '20 0
Call center implementation 23 hours ago VincenzoAlaimo 27th Sep '20 0
Start Call center outbond and inbond pakistan 2 days ago Anon 6th Jan '14 3
How do I go about requesting a copy of a call we made to a company? 3 days ago SusanKing 25th Sep '20 0
Should agents/associates give their full name ??? 3 days ago Richard 16th Dec '02 10
Consider floor shrinkage is 20%. For a given interval, 100 FTE are required. People that need to be schedules would be 3 days ago DC 25th Sep '20 0
Technology solution to measure non-ACD agent productivity needed 3 days ago JenniferYates 18th Sep '20 2
reverse erlang 5 days ago SusanBowen 23rd May '19 4
New Call Centre 1 week ago StuartChase 21st Sep '20 1
How to start Contact Center 1 week ago AlmaJohnson 17th Sep '20 1
What hapend with online staffing algorithm - adjustmets , schedule tool? 1 week ago BrankoP. 14th Sep '20 4
Complaints Forecasting 2 weeks ago JeevanSangra 15th Sep '20 1
Outbound Collections KPI's 2 weeks ago PaulClifton 15th Sep '20 1
Operator Intercepts 2 weeks ago GaryJones 15th Sep '20 1
Part-Time ratio calculator 2 weeks ago GigiRiva 11th Sep '20 1
Do you have any package for running kind of IVR Circuit during BCP triggered 2 weeks ago LucasLu 16th Sep '20 1
Definition of FTE Needed 2 weeks ago Patrick AgustinDE LA ROSA 14th Sep '20 1
Presentation Of Monthly Business Review 2 weeks ago Shashidran Ramachristnan 12th Sep '20 1
Quality and Complain Matrix 2 weeks ago MrXXX 6th Sep '20 2
Feedback channel of choice 3 weeks ago FrankAmodeo 10th Sep '20 2
FTE requirements for an Email Queue with 3 weeks ago BotchokChloe 9th Sep '20 1
Why are the individual parts of an opening spiel important? 3 weeks ago JennelynArgao 9th Sep '20 1
Building Erlang A Calculator in Excel 3 weeks ago MP 4th Sep '20 1
Audit for Call Monotiring Form 3 weeks ago FADINIJEM 4th Sep '20 3
Concurrent AHT 3 weeks ago RahulChouhan 3rd Sep '20 1
 

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