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Welcome to the new Call Centre Helper Community!

We have integrated all our community sections into one - This includes our Call Centre Helper Forum, the Call Centre Helper Questions and Answers, along with CallCentreVoice.

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Recently Active Topics

Topic Last Updated Started by Started on Replies
How do you deal follow up upon where the agent is being abused and sworn at? 16 hours ago Carl Reynolds 17th Aug '17 1
Excel File Not Found with Max. Occupancy Limitation 22 hours ago NomanShahzaib 13th Aug '17 1
Sample Caller Verification Guidleines? 22 hours ago JoeSmith 16th Aug '17 1
WFM Standalone Software - Multi-skill Simulation 23 hours ago MichaelM 17th Aug '17 1
Best locations for new call centre 2 days ago NigelCrab 4th Aug '17 3
call center directory service 4 days ago alexalexi 14th Aug '17 1
Outbound manager 7 days ago FunmiGandonu 11th Aug '17 1
Changes to Call Recording and the introduction of GDPR 1 week ago Emma Cook 9th Aug '17 1
FTE and Per Call billing Calculation 1 week ago ShuabeM 2nd Aug '17 1
Avaya ACD time includes Hold time 1 week ago LuisC 3rd Aug '17 1
Getting rid of WFM 1 week ago MikeH 9th Aug '17 1
Web chat only forecasting 1 week ago JoeBell 9th Aug '17 1
Avaya CMS r17 Report issue 1 week ago JeffCarlson 9th Aug '17 1
Forecast Template 1 week ago CraigPoitras 3rd Aug '17 1
Changing Opening times 1 week ago Jr 1st Aug '17 1
Impact 360 Form is published but does not show up on available forms for evaluation 1 week ago YossiLevy 31st Jul '17 1
Outsourcing New Billing Model 1 week ago arabei 29th Jul '17 1
Avaya Aux codes 2 weeks ago Scott 29th May '08 5
Web Based Chat Software 3 weeks ago yipufoy 25th Jul '17 1
How to calculate the number of agents required 3 weeks ago Randerton 10th Oct '11 27
 

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