Community Forum
Welcome to the new Call Centre Helper Community!
We have integrated all our community sections into one - This includes our Call Centre Helper Forum, the Call Centre Helper Questions and Answers, along with CallCentreVoice.
Recently Active Topics
| Topic | Last Updated | Started by | Started on | Replies | |
|---|---|---|---|---|---|
| How can call volumes be reduced in call centers? | 3 hours ago | NancyM | 18th Oct '17 | 0 | |
| Work Force Management Tools | 12 hours ago | Cindi Chandler | 17th Oct '17 | 0 | |
| How to Get my client? | 19 hours ago | MukundRajesh | 17th Oct '17 | 0 | |
| Doubt about Contact Center Chat KPI's | 1 day ago | JorgeCarrillo | 16th Oct '17 | 0 | |
| Assign People to different task and Head Counts | 2 days ago | EdwardSmith | 2nd Oct '17 | 1 | |
| Difference between Call Center and Contact Center? | 2 days ago | FIDA AL BALUSHI | 15th Oct '17 | 1 | |
| Chat KPI's | 4 days ago | JorgeCarrillo | 14th Oct '17 | 0 | |
| High turnover rate of employment at call centers | 5 days ago | MaryWright | 13th Oct '17 | 0 | |
| Newspaper Call Centre - Need advice on quality training... | 5 days ago | MaryWright | 13th Oct '17 | 0 | |
| Actual Required FTE Calculation | 5 days ago | Anon | 8th Jan '15 | 6 | |
| workforce management training | 6 days ago | AnuradhaSingh | 12th Oct '17 | 1 | |
| Tell me a situation | 6 days ago | Fady karamGhaly | 12th Oct '17 | 1 | |
| Erlang calculator assumes 8 hour day, and need a 24/7 coverage | 6 days ago | AymanElmani | 11th Oct '17 | 1 | |
| Forecasting for year on year increases | 1 week ago | LukeO | 9th Oct '17 | 1 | |
| Staffing Calculator for Email queues | 2 weeks ago | sayan_guharoy | 27th May '10 | 14 | |
| Normalising calls for forecasting FTE requirements | 2 weeks ago | DorotaMorris | 21st Sep '17 | 2 | |
| How to get first client? | 2 weeks ago | Michael | 24th Jan '06 | 8 | |
| Calculate FTE for Webchat | 2 weeks ago | TonyJones | 4th Oct '17 | 0 | |
| caci-forecaster | 2 weeks ago | Anthony | 16th Mar '17 | 2 | |
| Contact Centre client | 2 weeks ago | SijabulileHlengwa | 3rd Oct '17 | 0 | |
Most Viewed Topics
| Topic | Posts | Views |
|---|---|---|
| How to calculate the number of agents required | 28 | 121879 |
| At what point are you allowed to hang up on a caller? | 28 | 41669 |
| Games ideas for an Office Olympic themed incentive | 4 | 40264 |
| how do you deal with call escalation? | 6 | 35718 |
| What should we call our front line call centre staff? | 17 | 27046 |
| Formula to calculate the call resolution | 3 | 14841 |
| I need a good name for a new Contact Centre | 7 | 14784 |
| Regulations on outbound calling times | 2 | 13316 |
| Quality Monitoring Forms | 43 | 11768 |
| Forecasting Service Levels in absence of WFM | 13 | 10985 |
| What makes an outbound sales agent?? | 6 | 10166 |
| FTE Calculation Question | 13 | 9989 |
| Call evaluation criteria | 3 | 9346 |
| grade of service formulas | 3 | 8883 |
| to determine FTE requirements | 6 | 8316 |
| Actual Required FTE Calculation | 7 | 8215 |
| Call Flow Design Best Practice | 4 | 8128 |
| How to answer "Why should we hire you?" in interview? | 4 | 8069 |
| Use of full names | 14 | 7662 |
| Agents break times | 9 | 7646 |
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