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Welcome to the new Call Centre Helper Community!

We have integrated all our community sections into one - This includes our Call Centre Helper Forum, the Call Centre Helper Questions and Answers, along with CallCentreVoice.

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Recently Active Topics

Topic Last Updated Started by Started on Replies
Aspect eWFM 9 hours ago Mike 13th Aug '03 17
DEFAULT AUX and OUTBOUND CALLS 22 hours ago TamaraHenry 20th Apr '18 0
DEFAULT AUX 0 & Tracking outbound call numbers and times 22 hours ago TamaraHenry 20th Apr '18 0
Suggestions for forecasting monthly FTE requirements for specific day/intervals 1 day ago wfpbris82 20th Apr '18 0
Utilization calculation 1 day ago Marianne 3rd Mar '08 14
Calculate required staff to cover extended operating hours 2 days ago PeteIannetta 13th Apr '18 2
Wrap Time Target 2 days ago TimB 12th Apr '18 2
What percentage of sold product we should pay as a bonus to agent? 2 days ago Greg 18th Apr '18 3
Quality Evaluation 3 days ago YaldaMahmoudi 16th Apr '18 2
How do you measure employee engagement - How your staff are feeling? 3 days ago LisaDolan 18th Apr '18 0
Describe an experience when you had to deal with a difficult customer. 3 days ago RoshiMahesh 18th Apr '18 0
When should I increase the number of evaluations per staff per month 4 days ago LizNesbitt 16th Apr '18 1
Multiskill forecasting - Erlang X 4 days ago GeorgeJones 15th Apr '18 2
Outbound DPA 5 days ago SarahAbc 13th Apr '18 1
Battle box/ kit boxes 5 days ago Jschafer 12th Apr '18 1
Bidding for Shifts 6 days ago Rachana 7th Jul '05 14
Why to choose a Cloud Call Center Software? 1 week ago MattParker 13th Apr '18 1
Changes to Call Recording and the introduction of GDPR 1 week ago Emma Cook 9th Aug '17 2
Calculating - Work While in Available State - using Cisco or another way? 1 week ago timharding 10th Apr '18 1
At what point are you allowed to hang up on a caller? 2 weeks ago JoR 27th Jan '11 30
 

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