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Welcome to the new Call Centre Helper Community!

We have integrated all our community sections into one - This includes our Call Centre Helper Forum, the Call Centre Helper Questions and Answers, along with CallCentreVoice.

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Recently Active Topics

Topic Last Updated Started by Started on Replies
Forecasting Abandoned Calls 20 hours ago Anon 26th Jan '16 8
New names for Quality Assurance 21 hours ago TomCleaver 12th Dec '17 1
What is shift inflex 21 hours ago VinodSharma 12th Dec '17 1
How many FTE required for 24 hours 1 day ago VinodSharma 12th Dec '17 1
Third Party information 2 days ago EdwinaPurbrick 12th Dec '17 0
How to calculate First call resolution 3 days ago Jurgen 8th Dec '17 1
Project Plan for new call centre set up 3 days ago Lucia 30th May '08 20
CSAT and CES Scores 3 days ago BenSlack 6th Dec '17 1
interview question for team leader 3 days ago swapnarepudi 11th Dec '17 1
Longest queue in a contact centre - Is this a record? 3 days ago MaryGray 9th Dec '17 1
Agent performance 3 days ago Jurgen 8th Dec '17 1
How calculate fte benefits of AHT reduction 3 days ago IanScurfield 8th Dec '17 1
interpreting words & body lanuage of the phone 3 days ago StellaHenton 7th Dec '17 1
FCR - First Call Resolution Metrics 3 days ago sadams 2nd Dec '11 5
Further to calculating Agent numbers 3 days ago Newbee 21st Nov '11 4
Schedule Adherence 3 days ago scorpion 19th May '10 2
Bored Staff 3 days ago SimonCaughey-Rogers 6th Dec '17 1
Very few calls 5 days ago Elvin 5th Dec '17 6
FTE calculation 7 days ago RickFielding 2nd Dec '17 2
Call Center FTE based on Calls Per month 7 days ago VenitaCraig 5th Dec '17 1
 

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