Community Forum

Welcome to the new Call Centre Helper Community!

We have integrated all our community sections into one - This includes our Call Centre Helper Forum, the Call Centre Helper Questions and Answers, along with CallCentreVoice.

Recently Active Topics

Topic Last Updated Started by Started on Replies
Actual Required FTE Calculation 2 days ago Anon 8th Jan '15 24
Staffing Whatsapp (or messaging) channel 2 days ago FabioB. 25th Jan '22 0
Thoughts on removing colleague schedules? 3 days ago AmyHopkinson 24th Jan '22 0
Any recommendations on an IVR design specialist 7 days ago LarryDSilva 20th Jan '22 1
Adherence State "Monitored" 1 week ago CraigFoster 20th Jan '22 0
Team Leader - Am I Wrong? 1 week ago KPhil 8th Dec '21 6
How calculate punctuality and attendance report 3 weeks ago DoyleMlangeni 3rd Jan '22 3
Outbound Calls - How many times? 1 month ago NeyaSanjeevi 22nd Nov '21 3
Outbound Numbers Getting Flagged as Spam 2 months ago AnanBaban 29th Nov '21 1
Unused vacation 2 months ago DeanneCollins 23rd Nov '21 2
Call center agent feedback examples/verbiage 2 months ago Karen Perry 17th Nov '21 1
Forecasting Calculation for small forecasted Queues (Agents required) 2 months ago GaryPeacock 6th Nov '21 1
What makes an outbound sales agent?? 2 months ago IanT 6th Jan '11 5
24x7 Helpdesk 3 months ago MarioCarciero 2nd Nov '21 1
Call centre break times 3 months ago Royston H 2nd Nov '21 1
How to Calculate the Number of Agents Required 3 months ago Randerton 10th Oct '11 31
Signs or giveaways that your supervisor I live listening 3 months ago KaylynKerry 23rd Oct '21 1
Online Erlang Calculator versus Excel version 3 months ago ConorTwomey 13th Sep '21 4
Outbound Cold Calling - raising funds for charity 3 months ago Karen McClay 21st Oct '21 1
Hiring a reports analyst 3 months ago LukeT 1st Aug '11 9
Financial Impact of Agents 3 months ago AmandaBallinger 11th Oct '21 1
New team setup 3 months ago victoryv 10th Oct '21 1
agent unavailability 3 months ago babakbarzegar 9th Oct '21 1
Ratio of Real-time Analysts to agents 3 months ago EdwardCorr 8th Oct '21 1
Payment process 3 months ago Candice Beckett 5th Oct '21 1
 

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