Community Forum

Welcome to the new Call Centre Helper Community!

We have integrated all our community sections into one - This includes our Call Centre Helper Forum, the Call Centre Helper Questions and Answers, along with CallCentreVoice.

Recently Active Topics

Topic Last Updated Started by Started on Replies
Question about non voice scheduling with ERLANGC calculator 8 hours ago LiZhi 25th Mar '19 1
ACD System Counts Call Backs as Abandon 8 hours ago PhilR 25th Mar '19 1
Importance of Behavioural Skills Training 12 hours ago Martin 24th Jun '03 4
What are some of the biggest problems employees face in the customer service industry? 3 days ago AndrewSmith 20th Mar '19 2
Business Retention 5 days ago JamieS 19th Mar '19 1
How to calculate the number of agents required 6 days ago Randerton 10th Oct '11 29
Customer Service Training 7 days ago RyanCarson 15th Mar '19 1
pensions customer database 7 days ago joshhazelwood 18th Mar '19 1
Forecasting accuracy interval 1 week ago PaulJones 18th Mar '19 1
Project Plan for new call centre set up 1 week ago Lucia 30th May '08 24
Call Centre career 2 weeks ago PeterGillon 13th Mar '19 1
Desktop PC or Laptop 2 weeks ago Peter Ashworth 13th Mar '19 1
Customer Service Preferred Contact Method 2 weeks ago BenHeslop 14th Mar '19 1
Call quality monitoring in Debt Collection CC 2 weeks ago GeorgiKriviralchev 13th Mar '19 1
Atendimento Via Chat 2 weeks ago ManuelFernandes 11th Mar '19 1
Calculating Absenteeism 2 weeks ago BrianFox 11th Mar '19 1
Managing Your Emotions with Aggressive Customers 3 weeks ago Simon 3rd Mar '17 3
Work at home internet speed requirements 3 weeks ago DanaBuckett 26th Feb '19 1
How to Forecast? 3 weeks ago RobJones 25th Feb '19 1
Repeated calls 3 weeks ago JavedAhmad 23rd Feb '19 1
What is Throughput in WFM? 3 weeks ago DeepakRoy 23rd Feb '19 1
Workforce Manager Annual Goals 3 weeks ago HarryMarkhorst 12th Feb '19 1
Need to predict monthly service levels 3 weeks ago ShannonWard 22nd Feb '19 1
Avaya CMS - ACW per Skill 3 weeks ago RafaelPlowden 11th Feb '19 1
Graceful degradation in High inbound flow for e-commerce App based customers 3 weeks ago PareshDharankar 28th Feb '19 1
 

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