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We have integrated all our community sections into one - This includes our Call Centre Helper Forum, the Call Centre Helper Questions and Answers, along with CallCentreVoice.
Recently Active Topics
| Topic | Last Updated | Started by | Started on | Replies | |
|---|---|---|---|---|---|
| Service Level Calculation | 1 day ago | PaulCooper | 14th Oct '19 | 3 | |
| GDPR and Outbound calls | 4 days ago | Naomivan Aswegen | 18th Oct '19 | 0 | |
| Cost per channel (call, mail, chat, messaging ,etc.) | 4 days ago | FrançoisJOUANDET | 18th Oct '19 | 0 | |
| Resource Planning | 4 days ago | MichellePhillips | 18th Oct '19 | 0 | |
| Buddy Scheme | 4 days ago | CharlotteScothern | 15th Oct '19 | 1 | |
| Monthly Head Count Model | 4 days ago | RalphMacks | 15th Oct '19 | 1 | |
| Sample Inbound Call Center SOP | 5 days ago | Rencm | 19th Jun '18 | 3 | |
| Agent Name Appearing twice in Reports | 5 days ago | RobertRiker | 16th Oct '19 | 1 | |
| How to calculate the number of agents required | 6 days ago | Randerton | 10th Oct '11 | 33 | |
| How to calculate FTE requirements on a monthly level | 7 days ago | Anon | 3rd Apr '13 | 5 | |
| Forecast | 2 weeks ago | NishadK | 10th Oct '19 | 1 | |
| CTI screen pop up | 2 weeks ago | ErwinSukarna | 8th Oct '19 | 2 | |
| Poisson and Contact Centre Forecasts | 2 weeks ago | SarahWilson | 9th Oct '19 | 3 | |
| How to annoy a telesales person | 2 weeks ago | Marianne | 14th Nov '01 | 23 | |
| How long should you keep your call centre data ? | 2 weeks ago | NicolasBarriault | 8th Oct '19 | 1 | |
| Kpi- Conformance | 2 weeks ago | EmmaFerries | 4th Oct '19 | 1 | |
| Do you have specialist agents or generalists | 2 weeks ago | RheaHall-Spencer | 7th Oct '19 | 1 | |
| what is service label of a contact center? | 2 weeks ago | parvezmosharaf | 8th Oct '19 | 1 | |
| What is the calls per subscriber rate(standard) in telecom industry(South Asia)? | 2 weeks ago | MazedurRahman | 6th Oct '19 | 1 | |
| AgentsFTE in CallCenter Helper Excel Calc jumps | 2 weeks ago | Lex Smith | 26th Sep '19 | 2 | |
| WFM analysts to staff ratio | 3 weeks ago | SuzanneWolf | 3rd Oct '19 | 1 | |
| Absence levels in Call Centres | 3 weeks ago | Mike Burgum | 1st Oct '19 | 2 | |
| Ensuring Agents Login On Time | 3 weeks ago | SarahDickey | 30th Sep '19 | 1 | |
| Avaya Aux codes | 3 weeks ago | Scott | 29th May '08 | 7 | |
| Call routing based on Forecast | 3 weeks ago | BalamuruganKarunanithi | 29th Sep '19 | 1 | |
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