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Welcome to the new Call Centre Helper Community!
We have integrated all our community sections into one - This includes our Call Centre Helper Forum, the Call Centre Helper Questions and Answers, along with CallCentreVoice.
Recently Active Topics
| Topic | Last Updated | Started by | Started on | Replies | |
|---|---|---|---|---|---|
| Service label | 4 hours ago | NurMahammad | 22nd Jul '19 | 0 | |
| Private Sector - Call Centre Sickness Absence Rates | 4 days ago | DianeSwadling | 8th May '18 | 2 | |
| Fte calculation | 4 days ago | AauyushiiDawn | 18th Jul '19 | 1 | |
| CMS Supervisor | 4 days ago | IanMiao | 19th Jul '19 | 0 | |
| Webchat and Website Traffic | 4 days ago | FelixMendez | 18th Jul '19 | 0 | |
| Verint Call Recording | 1 week ago | JD | 27th May '09 | 8 | |
| Vip customer care | 1 week ago | ShimaAlizadeh | 14th Jul '19 | 0 | |
| CMS Custom reporting (R17) | 2 weeks ago | SanBurt | 10th Jul '19 | 0 | |
| Formula required for Concurrency in Chat support | 2 weeks ago | Charles | 9th Jul '16 | 9 | |
| Customer Feedback for ASA | 2 weeks ago | TraceyStrutt | 10th Jul '19 | 0 | |
| Call Center Agent Psychometric Testing | 2 weeks ago | PaulDao | 26th Jun '19 | 1 | |
| Average FTE required per financial sevice complaints | 2 weeks ago | DawnMoore | 3rd Jul '19 | 1 | |
| WFM Scheduling Issues (IEX TotalView) | 2 weeks ago | Sabu | 9th Feb '06 | 10 | |
| How to calculate service level for outbound calls, not only incoming calls? | 2 weeks ago | LynnetteVeguilla | 3rd Jul '19 | 1 | |
| How to calculate HC | 2 weeks ago | Deepak Ghosh | 6th Jul '19 | 2 | |
| DVLA Taped Telephone Conversations | 2 weeks ago | CharlesChalcraft | 7th Jul '19 | 1 | |
| Call Centre Management for Almost Beginners | 2 weeks ago | AntoinetteCamilleri | 8th Jul '19 | 0 | |
| Customer disservice | 2 weeks ago | Robert | 16th Jul '02 | 8 | |
| How do we calculate productivity while doing outbound callings | 3 weeks ago | Shailesh Pawar | 28th Jun '17 | 2 | |
| Agent Login productivity | 3 weeks ago | Rakesh | 13th Sep '05 | 11 | |
| Scheduling Template | 3 weeks ago | ChaenGonzales | 28th Jun '19 | 2 | |
| What is the industry standard target for Schedule Efficiency? | 4 weeks ago | Natalie Trease | 15th Jun '17 | 2 | |
| What is shift inflex | 4 weeks ago | VinodSharma | 12th Dec '17 | 2 | |
| Non critical error calculation | 4 weeks ago | OmarRady | 25th Jun '19 | 1 | |
| What does modern resource planning look like? | 4 weeks ago | DanCotton | 24th Jun '19 | 0 | |
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