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Welcome to the new Call Centre Helper Community!

We have integrated all our community sections into one - This includes our Call Centre Helper Forum, the Call Centre Helper Questions and Answers, along with CallCentreVoice.

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Recently Active Topics

Topic Last Updated Started by Started on Replies
On Premise Solution 37 minutes ago CharlesMoncrieff 20th Jul '18 0
I want someon's call recording 16 hours ago SRUSHTIRanpise 19th Jul '18 0
BCM 450 and a Call Center 22 hours ago FelixMendez 17th Jul '18 2
total talk time formula 1 day ago PalesaHlongwane 19th Jul '18 0
Screen Recording for Quality Assurance 2 days ago DaveSmith 18th Jul '18 2
ROI on Adherence 2 days ago RobertEwing 18th Jul '18 0
How to Calculate Agent Efficiency? 2 days ago Portia Malloy 18th Jul '18 0
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Customer Service In Twitter 2 days ago Abobakrbalfaqih 18th Jul '18 0
Dialler Consultancy as a Freelance Service 2 days ago Alvin 18th Jul '18 0
Next Customer Services calling me back asking me to confirm my identity... 2 days ago deetrickey 18th Jul '18 0
Smartsync Help on IEX WFM 2 days ago KaleemMahmood 18th Jul '18 0
Should agents/associates give their full name ??? 3 days ago Richard 16th Dec '02 8
Downloading excel calculator 3 days ago CliffGibson 17th Jul '18 1
Forecast Calls Offered 3 days ago ChasVance 17th Jul '18 0
Smartsync Help on IEX WFM 3 days ago KaleemMahmood 17th Jul '18 0
Avaya CMS Supervisor - Next call for agent 3 days ago KristofDowner 12th Jul '18 6
KPI & QA score card templates 4 days ago DINAMOHAMED 12th Jul '18 1
Funniest Call Center Stories 4 days ago Brent 20th Dec '01 15
At what point are you allowed to hang up on a caller? 5 days ago JoR 27th Jan '11 31
Agents break times 5 days ago amymcg88 28th Jun '11 9
How to increase AHT? 5 days ago AgataKu 13th Jul '18 3
Email Quality audit evaluation sheet 5 days ago ajaynambiar 14th Jul '18 2
Quality Assurance 5 days ago Jschafer 15th Jul '18 1
Which technologies help us when we have call disruption in contact center? 5 days ago Mohammad Moradof 14th Jul '18 1
 

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