Community Forum

Welcome to the new Call Centre Helper Community!

We have integrated all our community sections into one - This includes our Call Centre Helper Forum, the Call Centre Helper Questions and Answers, along with CallCentreVoice.

Recently Active Topics

Topic Last Updated Started by Started on Replies
Headcount calculation 11 hours ago LaurenRatini 20th Jan '20 1
Call table strategy 2 days ago FehmidaShaikh 18th Jan '20 1
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Motivational competitions / contents 5 days ago Craig 16th Jan '20 1
Inbound Calls - Verify Customer Data / Security Questions 6 days ago LukeJ 13th Jan '20 2
Value Per Call 7 days ago TomJordan 14th Jan '20 1
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Sample Inbound Call Center SOP 1 week ago Rencm 19th Jun '18 5
How to reduce personal time 1 week ago SueEllis 13th Jan '20 1
Not Ready Vs Logout 2 weeks ago TrishEdmisten 9th Jan '20 1
NICE IEX ERROR: Can not find default rule for contact type xx 2 weeks ago RommelOcampo 9th Jan '20 1
Bomb threat Alert Card 2 weeks ago MishaDeo 9th Jan '20 1
Calls from Customers who are driving 2 weeks ago ShaunJohn-James 9th Jan '20 1
Which call center software integrates with Zendesk for phone support? 2 weeks ago H.Grown 16th Dec '19 2
Team Leader Training Course 2 weeks ago MarcCarriere 9th Jan '20 1
Request for Proposal 2 weeks ago DarrenLaw 9th Dec '19 2
NICE IEX INTRADAY - Help 2 weeks ago Anon 27th Jan '16 3
Measuring E-mail Quality 2 weeks ago NealRoleston 11th Dec '19 4
AHT in back office tasks 2 weeks ago SarahWilson 11th Dec '19 1
Telephony playback manager is not set. 2 weeks ago kazunarishimoji 6th Jan '20 1
Best way to calculate the quality repeated failure 2 weeks ago DinaMoustafa 4th Jan '20 1
Quality Audit Form for Email Process 2 weeks ago PinakDeb 4th Jan '20 1
Bidding for Outsource Business 3 weeks ago Anon 25th Mar '14 8
 

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