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Welcome to the new Call Centre Helper Community!
We have integrated all our community sections into one - This includes our Call Centre Helper Forum, the Call Centre Helper Questions and Answers, along with CallCentreVoice.
Recently Active Topics
| Topic | Last Updated | Started by | Started on | Replies | |
|---|---|---|---|---|---|
| CMC Supervisor - RC18 | 13 hours ago | BrunoBusch | 13th Feb '19 | 2 | |
| transferring calls between ACD | 14 hours ago | DawidZubicki | 15th Feb '19 | 1 | |
| Interval accuracy | 14 hours ago | PaulJones | 12th Feb '19 | 4 | |
| Testing Occupancy in The Cap Plan | 1 day ago | MarkGodding | 14th Feb '19 | 1 | |
| Aspect eWFM | 2 days ago | Mike | 13th Aug '03 | 19 | |
| Quality Monitoring Forms | 3 days ago | thornden4 | 6th Jul '11 | 44 | |
| Call Centre Games | 3 days ago | DionneMorgan | 12th Feb '19 | 1 | |
| Workforce Manager Annual Goals | 3 days ago | HarryMarkhorst | 12th Feb '19 | 0 | |
| Using Erlang for long AHT | 4 days ago | TerryIrons | 6th Feb '19 | 1 | |
| BSI Customer Service kite mark | 4 days ago | GaryKinsella | 7th Feb '19 | 1 | |
| Agent Utilization | 4 days ago | KerwinLeFrere | 12th Mar '18 | 3 | |
| Customer Experience | 4 days ago | LynnDavis | 12th Feb '19 | 1 | |
| Where might I find large Contact Centre RFPs? | 4 days ago | JacobBE | 11th Feb '19 | 1 | |
| ACW definitions | 4 days ago | RafaelPlowden | 11th Feb '19 | 0 | |
| MIS influences | 5 days ago | ThabisoMakhubu | 8th Feb '19 | 1 | |
| need erlang c calculator with 16hour option on it | 5 days ago | Nick | 7th Feb '19 | 1 | |
| Extremely Irate and inconsolable | 5 days ago | KittyCee | 9th Feb '19 | 1 | |
| Call Center FTE based on Calls Per month | 5 days ago | VenitaCraig | 5th Dec '17 | 3 | |
| AVAYA CMS Supervisor Agent Group Reports | 1 week ago | David | 7th Feb '08 | 11 | |
| Wrap time between calls | 1 week ago | GrahamS | 23rd Apr '12 | 7 | |
| Double Ding for Tardy | 2 weeks ago | BrianFox | 29th Jan '19 | 2 | |
| Agent knowledge | 2 weeks ago | JamieS | 29th Jan '19 | 1 | |
| Avaya CMS Designer Report - List of dialed numbers by agent | 2 weeks ago | Mark | 17th Jan '17 | 3 | |
| training cost due to turnover | 2 weeks ago | T.Dune | 29th Jan '19 | 2 | |
| Actual Required FTE Calculation | 2 weeks ago | Anon | 8th Jan '15 | 19 | |
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