Community Forum
Welcome to the new Call Centre Helper Community!
We have integrated all our community sections into one - This includes our Call Centre Helper Forum, the Call Centre Helper Questions and Answers, along with CallCentreVoice.
Recently Active Topics
| Topic | Last Updated | Started by | Started on | Replies | |
|---|---|---|---|---|---|
| Signs or giveaways that your supervisor I live listening | 17 hours ago | KaylynKerry | 23rd Oct '21 | 1 | |
| Online Erlang Calculator versus Excel version | 5 days ago | ConorTwomey | 13th Sep '21 | 4 | |
| Outbound Cold Calling - raising funds for charity | 5 days ago | Karen McClay | 21st Oct '21 | 1 | |
| Hiring a reports analyst | 1 week ago | LukeT | 1st Aug '11 | 9 | |
| Financial Impact of Agents | 2 weeks ago | AmandaBallinger | 11th Oct '21 | 1 | |
| New team setup | 2 weeks ago | victoryv | 10th Oct '21 | 1 | |
| agent unavailability | 2 weeks ago | babakbarzegar | 9th Oct '21 | 1 | |
| Ratio of Real-time Analysts to agents | 2 weeks ago | EdwardCorr | 8th Oct '21 | 1 | |
| Payment process | 2 weeks ago | Candice Beckett | 5th Oct '21 | 1 | |
| Webchat | 3 weeks ago | AngelaBassett | 28th Sep '21 | 2 | |
| prepare the Interval wsie HC requirement/Effort estimation | 3 weeks ago | krishangupta | 27th Sep '21 | 1 | |
| Email/Back Office SLA based requirement | 3 weeks ago | DiegoTD | 28th Sep '21 | 1 | |
| Kronos and Acuity | 3 weeks ago | tom | 29th Sep '21 | 1 | |
| Understandability (KPI) | 3 weeks ago | ZandileMsinekelwa | 1st Oct '21 | 1 | |
| Attrition pipeline model | 3 weeks ago | victoryv | 4th Oct '21 | 1 | |
| Training | 1 month ago | AbigailStafford | 22nd Sep '21 | 1 | |
| Forecasting in 15 minute intervals | 1 month ago | pete_magennis | 10th Jan '13 | 4 | |
| Quality Team Structure | 1 month ago | RobertGordon | 10th Sep '21 | 1 | |
| Call Center Billing Rates | 1 month ago | ChristopherMcBride | 15th Sep '21 | 1 | |
| SL prediction with specific capacity | 1 month ago | ElenaAthanasakou | 6th Sep '21 | 1 | |
| Forecast Service Demand Need for New App | 1 month ago | PhilipHunt | 21st Sep '21 | 1 | |
| Lunch schedule with small staff and short hours | 1 month ago | AnthonyPatterson | 18th Jun '21 | 3 | |
| Break times for call centre | 1 month ago | MaameAcquah | 2nd Sep '21 | 1 | |
| Wallboard Help | 2 months ago | paulflanagan | 5th Aug '21 | 2 | |
| Call Center Manager Goals | 2 months ago | Karen | 24th Aug '21 | 1 | |
Most Viewed Topics
| Topic | Posts | Views |
|---|---|---|
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| Actual Required FTE Calculation | 24 | 84981 |
| How do you deal with Call Escalation? | 9 | 80105 |
| Voice and Non-Voice in Process Means in BPO | 6 | 71152 |
| Games ideas for an Office Olympic themed incentive | 5 | 70954 |
| Difference between Occupancy and Utilization | 5 | 61848 |
| What should we call our front line call centre staff? | 16 | 54638 |
| Utilization calculation | 10 | 49894 |
| FTE Calculations | 18 | 49459 |
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| Quality Monitoring Forms | 46 | 44095 |
| FTE Calculation Question | 16 | 43704 |
| Regulations on outbound calling times | 2 | 43048 |
| Formula to calculate the call resolution | 7 | 42687 |
| I need a good name for a new Contact Centre | 7 | 42294 |
| Forecasting Service Levels in absence of WFM | 13 | 42223 |
| Industry Average- Acceptable Wait Time? | 10 | 41189 |
| How to calculate AHT manually | 19 | 40009 |
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