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Welcome to the new Call Centre Helper Community!

We have integrated all our community sections into one - This includes our Call Centre Helper Forum, the Call Centre Helper Questions and Answers, along with CallCentreVoice.

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Recently Active Topics

Topic Last Updated Started by Started on Replies
How to calculate the number of agents required 6 hours ago Randerton 10th Oct '11 26
Web Based Chat Software 14 hours ago yipufoy 25th Jul '17 0
What are the common practice penalties for non-conformed performance in the outsourced call center contract? 3 days ago Mohamed SelimSalman 21st Jul '17 1
Silent Calls and the Growth in TPS Registrations 4 days ago Stuart 28th Nov '03 4
Regs relating to manually calling back abandoned callers 4 days ago DeanJehan 21st Jul '17 2
Mailroom contact Center; Metrics for Mailroom Bill Payment Letter Openers 4 days ago ScottSchlossberg 21st Jul '17 1
Ideas for Team Meetings 5 days ago Adele Salter 17th Jul '17 2
Georgian Ministry of Environment Call Center 5 days ago JerryStott 21st Jul '17 1
Vacation and time off scheduling 5 days ago AngelaRobinson 19th Jul '17 1
How did you get Ops/team leaders to realise the importance of WFM? 5 days ago PaulDutton 19th Jul '17 1
Hanging Up on 'Chatty' Customers 1 week ago JuneBug 31st Oct '12 6
Business Continuity Plan 1 week ago Yogendra Singh 17th Jul '17 1
lost opportunity 2 weeks ago carolanyango 10th Jul '17 1
Call reasoning stand alone application 2 weeks ago WaydeJones 9th Jul '17 1
Back Office or Correspondence Service Levels 2 weeks ago FolaOlafare 11th Jul '17 1
FTE manning calculation 2 weeks ago SAMIRHOSSAIN 17th Apr '01 1
Noise Cancelling Headsets 2 weeks ago A. 14th Jul '17 2
NICE IEX WFM - How to generate individual forecast by contact type or management unit 2 weeks ago bpalmer28 29th Jun '16 3
Calculate FTE needed per hour and create shifts 2 weeks ago AlexanderVelasquez 7th Jul '17 1
How to get past call screening 2 weeks ago CaptainCloser 13th Jul '17 1
 

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