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Welcome to the new Call Centre Helper Community!
We have integrated all our community sections into one - This includes our Call Centre Helper Forum, the Call Centre Helper Questions and Answers, along with CallCentreVoice.
Recently Active Topics
| Topic | Last Updated | Started by | Started on | Replies | |
|---|---|---|---|---|---|
| How to project the service levels using Erlang A? | 4 hours ago | ChetnaGoyal | 30th Aug '18 | 8 | |
| Calculation of FTE required | 9 hours ago | AntonioAbraham | 20th May '19 | 1 | |
| Best Practice: Call Recording Storage | 2 days ago | MarcBindlechner | 10th May '19 | 1 | |
| Customer Service Models | 2 days ago | NatashaDoren | 10th May '19 | 1 | |
| What level of qualification does the Niche folio hold for a HCSW | 2 days ago | neilduffy | 12th May '19 | 1 | |
| Is anyone any experience of using genesys interaction optimizer to compile a call centre schedule? | 2 days ago | Ollie Rushe | 13th May '19 | 1 | |
| Free Forecasting Excel Template Compile error: Cant find project or Library | 2 days ago | KrystleLake | 13th May '19 | 1 | |
| Obtaining client | 2 days ago | LiciaPhillips | 15th May '19 | 1 | |
| Describe an experience when you had to deal with a difficult customer | 2 days ago | Charity Ochuba | 16th May '19 | 1 | |
| Multilingual quality monitoring | 2 days ago | NunzioPruiti | 17th May '19 | 1 | |
| Calculating FTE on ASA | 6 days ago | VarunChawla | 13th May '19 | 1 | |
| Recruiting | 6 days ago | Courtney Pasquariello | 14th May '19 | 2 | |
| Forecasting Tool on a Daily Basis | 1 week ago | Clark Everitt | 13th May '19 | 1 | |
| Outbound Call | 1 week ago | AnilDavid | 9th May '19 | 2 | |
| Quality Parameter | 2 weeks ago | Sarju Aaron | 21st May '18 | 2 | |
| Call Monitoring Excel Workbook | 2 weeks ago | ChristyA | 7th May '19 | 1 | |
| AHT for Erlang C | 2 weeks ago | CedricD | 8th May '19 | 1 | |
| IEX- 50 skills max for agents | 2 weeks ago | ReneeCirillo | 6th May '19 | 2 | |
| High sickness and absence in temporary staff | 2 weeks ago | Amanda7 | 30th Nov '12 | 5 | |
| UK start up questions | 2 weeks ago | AaronLee | 3rd May '19 | 3 | |
| Rolling out Work Force Management to a Center that never had it before | 3 weeks ago | ConorTwomey | 19th Apr '19 | 1 | |
| Contact Center/Customer Service Awards | 3 weeks ago | DarcyLindner | 17th Apr '19 | 1 | |
| Process For Head Of Quality | 3 weeks ago | LynetteMoodley | 20th Apr '19 | 1 | |
| Tips and guidelines for a new Team Manager | 3 weeks ago | AnnaBi | 3rd May '19 | 1 | |
| Verint VS NICE IEX | 3 weeks ago | BrianChartier | 18th Apr '19 | 1 | |
Most Viewed Topics
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| Difference between Occupancy and Utilization | 3 | 12802 |
| Staffing Calculator for Email queues | 15 | 11914 |
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