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Welcome to the new Call Centre Helper Community!

We have integrated all our community sections into one - This includes our Call Centre Helper Forum, the Call Centre Helper Questions and Answers, along with CallCentreVoice.

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Recently Active Topics

Topic Last Updated Started by Started on Replies
E learning Software 1 day ago Training_ Manager 19th Jan '18 3
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audio recording 6 days ago gaynorendeacott 16th Jan '18 1
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Understanding & using Erlang 2 weeks ago Dylan 30th Jun '03 2
Accounting for queue carry over between intervals and abandons? 2 weeks ago DavidKalasky 11th Jan '18 1
At what point are you allowed to hang up on a caller? 2 weeks ago JoR 27th Jan '11 28
How to calculate the need calls to achieve SLA ? 2 weeks ago EslamAbubakr 11th Jan '18 1
How to calculate no of agents present in a day 2 weeks ago ShouryaSharma 9th Jan '18 1
Suggest Another name for a call center agent 2 weeks ago WaelAhmed 10th Jan '18 2
Parameters for Calculating Average Speed of Answer 2 weeks ago Hasan 29th Feb '12 5
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Why the 500 upper bound using the Excel Erlang calculator? 2 weeks ago DavidKalasky 9th Jan '18 0
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