Community Forum

Welcome to the new Call Centre Helper Community!

We have integrated all our community sections into one - This includes our Call Centre Helper Forum, the Call Centre Helper Questions and Answers, along with CallCentreVoice.

Recently Active Topics

Topic Last Updated Started by Started on Replies
Shrinkage target in 5days working enviroment 22 minutes ago ManojKumar 12th Aug '20 1
Customer complaint - product did not arrive on time 18 hours ago M vKarthik 11th Aug '20 1
Managing/Establishing a Call Center with "Moving" Staff 19 hours ago Frank Muniz 6th Aug '20 1
How to make better your team work? 19 hours ago Robert Shiff 7th Aug '20 1
Tips to improve collections during covid-19 19 hours ago ANGELARODRIGUEZ 7th Aug '20 1
Staffing required with SL target 19 hours ago KayasHussain 10th Aug '20 1
How to get clients and contracts 19 hours ago KrishmarJackson 10th Aug '20 1
How to idetify abnormal repeat call 19 hours ago YAHSIENHOU 11th Aug '20 1
Benchmarking 19 hours ago FabsGiosts 11th Aug '20 1
Funniest Call Center Stories 6 days ago Brent 20th Dec '01 18
What is the best way to find out how many Agents I need for my Call Centre? 6 days ago MaureenWanu 4th Aug '20 3
Reporting Period on Erlang C calculations 6 days ago KeithBudurka 14th May '18 6
Schedule Rotation 7 days ago lesegonkepe 4th Aug '20 1
Calls per hour calculation 7 days ago AmyLynn 31st Jul '20 1
The New Erlang Calculator 7 days ago andrewc 4th Aug '20 4
Agent productivity Formula 1 week ago Hariharan Vasu 6th Mar '17 5
Quality Assurance Vs Team Supervisor 1 week ago ERAC123 21st Jan '10 18
How do you define the Capacity Plan? What is its objective and purpose 2 weeks ago mohitathaley 23rd Sep '19 3
Actual Required FTE Calculation 2 weeks ago Anon 8th Jan '15 20
Staffing based off ASA 2 weeks ago KathyComan 30th Jul '20 1
Slang in the Call Centre? 2 weeks ago GarryGray 23rd Jul '20 1
Best Incoming Contacts calculation 2 weeks ago JacoboGranados 23rd Jul '20 1
Agent Attitude 2 weeks ago eslamabdou 24th Jul '20 1
WFM Template for Calls, Emails, Messaging & Social 3 weeks ago RodderickArmstrong 20th Jul '20 2
Resource requirement Calculation on Chat 3 weeks ago lloydmartin 3rd Jul '20 1
 

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