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Welcome to the new Call Centre Helper Community!
We have integrated all our community sections into one - This includes our Call Centre Helper Forum, the Call Centre Helper Questions and Answers, along with CallCentreVoice.
Recently Active Topics
| Topic | Last Updated | Started by | Started on | Replies | |
|---|---|---|---|---|---|
| Formula required for Concurrency in Chat support | 16 hours ago | Charles | 9th Jul '16 | 10 | |
| What does modern resource planning look like? | 17 hours ago | DanCotton | 24th Jun '19 | 0 | |
| Seeking software or solutions for tracking KPIs | 2 days ago | DebCogossi | 21st Jun '19 | 1 | |
| Looking for non Telephony WFM system | 4 days ago | TerryIrons | 19th Jun '19 | 2 | |
| Back Office Service Level | 4 days ago | Kathryn Booth | 17th Jan '17 | 7 | |
| FTE Calculation for Chat | 4 days ago | FloydFernandez | 10th Sep '17 | 3 | |
| Change my receiving email address | 4 days ago | AlmaNielsen | 20th Jun '19 | 1 | |
| required FTE calculation (non-voice) | 5 days ago | Anon | 15th Nov '14 | 5 | |
| How to get first client? | 5 days ago | Michael | 24th Jan '06 | 10 | |
| Whatsapp Channel | 5 days ago | MA | 19th Jun '19 | 1 | |
| Head Count calculation | 5 days ago | ِAhmedIbrahim | 18th Jun '19 | 4 | |
| Bidding for Outsource Business | 6 days ago | Anon | 25th Mar '14 | 6 | |
| Is there any data around Monitor fatigue? | 6 days ago | RachelPerez | 18th Jun '19 | 1 | |
| ID&V in IVR | 1 week ago | JamieS | 16th Jun '19 | 1 | |
| Hourly Capacity for email process | 1 week ago | kiranKumar | 14th Jun '19 | 1 | |
| Calls/Hr | 2 weeks ago | Kirsty Stewart | 13th Jun '19 | 1 | |
| Adherence rules for a small outbound team. | 2 weeks ago | davesol-ski | 14th Jun '19 | 1 | |
| Hold music - religiously discriminating? | 2 weeks ago | RobDawson | 13th Jun '19 | 1 | |
| FTE calculation for month totaling 147 hrs | 2 weeks ago | MritunjoyDas | 11th Jun '19 | 2 | |
| Learn how to work with software callcenter helper | 2 weeks ago | baharehrezaeeian | 12th Jun '19 | 1 | |
| login time | 2 weeks ago | ayaaya | 8th Jun '19 | 1 | |
| what is the meaning of offered call in CMS report...? | 2 weeks ago | siddharthchorge | 7th Jun '19 | 1 | |
| 6 month forecasting | 2 weeks ago | DanielSmith | 7th Jun '19 | 1 | |
| How do i get more business in my call centre | 2 weeks ago | mrsStevens | 9th Jun '19 | 1 | |
| ASA Calculation | 2 weeks ago | mikeh | 10th Jun '19 | 1 | |
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