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Welcome to the new Call Centre Helper Community!

We have integrated all our community sections into one - This includes our Call Centre Helper Forum, the Call Centre Helper Questions and Answers, along with CallCentreVoice.

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Recently Active Topics

Topic Last Updated Started by Started on Replies
Annualised Hours set up in Impact 360 1 day ago KamJohal 23rd Jun '17 0
Contractual obligations if a 3rd party Call Centre is unable to recruit the FTE you require 6 days ago DannyA 30th May '17 5
Calculating Absenteeism Rate 6 days ago AdamTauro 19th Jun '17 0
Teleopti - WFM tool 1 week ago Rachana 17th Aug '05 4
What is the industry standard target for Schedule Efficiency? 1 week ago Natalie Trease 15th Jun '17 0
Does anyone have any Aspect eWFM manual? 1 week ago Bineesh 27th Oct '16 6
Managing Customer Emails/Calls 1 week ago GMSada 13th Jun '17 1
Equipment List to setup Call Centre 2 weeks ago Lokesh 27th Feb '02 3
Scripting When Charging Fees 2 weeks ago ClaudiaAranda 8th Jun '17 1
Project Plan for new call centre set up 2 weeks ago Lucia 30th May '08 16
Forecasting Abandoned Calls 2 weeks ago Anon 26th Jan '16 7
New to Workforce Management - Need Help 3 weeks ago Daniel Lloyd 6th Jun '17 2
Planning Phone/Email team 3 weeks ago JamieP 28th Jan '15 4
Industry Benchmarks 3 weeks ago swapnilagrawal 6th Jun '17 0
Converting Interval wise FTE into Day wise 3 weeks ago SuyeshBagule 2nd Jun '17 2
Industry standard -Percentage of blocked transactions? 3 weeks ago swapnilagrawal 5th Jun '17 0
IVR Benchmarking 3 weeks ago swapnilagrawal 2nd Jun '17 2
Service Level of 80% Handled in 20 Seconds - Is this an Effective and Efficient Measure? 3 weeks ago TaraRiches 1st Jun '17 1
Agent is very slow on emails 3 weeks ago Levinia Boltman 26th May '17 1
Propensity to call help 3 weeks ago Anon 24th May '17 1
 

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