Community Forum

Welcome to the new Call Centre Helper Community!

We have integrated all our community sections into one - This includes our Call Centre Helper Forum, the Call Centre Helper Questions and Answers, along with CallCentreVoice.

Recently Active Topics

Topic Last Updated Started by Started on Replies
CMC Supervisor - RC18 3 days ago BrunoBusch 13th Feb '19 2
transferring calls between ACD 3 days ago DawidZubicki 15th Feb '19 1
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Testing Occupancy in The Cap Plan 3 days ago MarkGodding 14th Feb '19 1
Aspect eWFM 4 days ago Mike 13th Aug '03 19
Quality Monitoring Forms 5 days ago thornden4 6th Jul '11 44
Call Centre Games 5 days ago DionneMorgan 12th Feb '19 1
Workforce Manager Annual Goals 5 days ago HarryMarkhorst 12th Feb '19 0
Using Erlang for long AHT 6 days ago TerryIrons 6th Feb '19 1
BSI Customer Service kite mark 6 days ago GaryKinsella 7th Feb '19 1
Agent Utilization 6 days ago KerwinLeFrere 12th Mar '18 3
Customer Experience 6 days ago LynnDavis 12th Feb '19 1
Where might I find large Contact Centre RFPs? 6 days ago JacobBE 11th Feb '19 1
ACW definitions 6 days ago RafaelPlowden 11th Feb '19 0
MIS influences 1 week ago ThabisoMakhubu 8th Feb '19 1
need erlang c calculator with 16hour option on it 1 week ago Nick 7th Feb '19 1
Extremely Irate and inconsolable 1 week ago KittyCee 9th Feb '19 1
Call Center FTE based on Calls Per month 1 week ago VenitaCraig 5th Dec '17 3
AVAYA CMS Supervisor Agent Group Reports 1 week ago David 7th Feb '08 11
Wrap time between calls 2 weeks ago GrahamS 23rd Apr '12 7
Double Ding for Tardy 2 weeks ago BrianFox 29th Jan '19 2
Agent knowledge 2 weeks ago JamieS 29th Jan '19 1
Avaya CMS Designer Report - List of dialed numbers by agent 2 weeks ago Mark 17th Jan '17 3
training cost due to turnover 3 weeks ago T.Dune 29th Jan '19 2
Actual Required FTE Calculation 3 weeks ago Anon 8th Jan '15 19
 

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