Community Forum

Welcome to the new Call Centre Helper Community!

We have integrated all our community sections into one - This includes our Call Centre Helper Forum, the Call Centre Helper Questions and Answers, along with CallCentreVoice.

Recently Active Topics

Topic Last Updated Started by Started on Replies
Referencing your article? 3 days ago JackWilson 21st Oct '20 1
FTE requirements to cover all opening hours 4 days ago DaveAustin 21st Oct '20 0
How to measure your WFM team KPI's? 4 days ago Cesar Ramirez Soto 20th Oct '20 2
How to Forecast Demand in the Contact Centre - for emails. 4 days ago DannyA 19th Oct '20 1
Formulas for monetary incentive call center 5 days ago PamelaOsorio 16th Oct '20 1
Calculate stuff 5 days ago ZozoSala 19th Oct '20 1
How long to stay on hold for a customer 5 days ago NathanaelAyala 16th Oct '20 1
Calling China with a power dialler 1 week ago RobIrving 15th Oct '20 1
Airline chat support 1 week ago Ghie Orosa 15th Oct '20 1
Forecast for outbound sales project 1 week ago ÂngelaLourenço 14th Oct '20 1
ROI on training 1 week ago ÂngelaLourenço 14th Oct '20 1
Backoffice FTE Calculation 2 weeks ago Anon 13th May '16 15
Agents access to call recordings 2 weeks ago Duncan Alger 13th Oct '20 1
How to improve adherence to user adoption 2 weeks ago ColleenLeeuw 7th Oct '20 1
Automated Payment Customer Uptake 2 weeks ago DavidHopper 7th Oct '20 1
Abandoned Rates at Call Centre 2 weeks ago JOANCHOONG 9th Oct '20 1
The Meaning of ACR in Outbound Call Center 2 weeks ago rahulsolunke 24th Jun '17 4
Call center agent work 3 weeks ago ImeldaMiranda 6th Oct '20 1
Sales Team Metrics 3 weeks ago RobR 30th Sep '20 1
Does any one have schedule adherence excel template 3 weeks ago MegT 28th Sep '20 1
New contact centre requires software 3 weeks ago PhilMasters 29th Sep '20 1
Call center implementation 3 weeks ago VincenzoAlaimo 27th Sep '20 1
Can someone help me with advice in international call centres distantly? 3 weeks ago Susan Smith 2nd Oct '20 1
Productivity 3 weeks ago maryamnajafi 3rd Oct '20 1
What is a Sales Process? 3 weeks ago AlexAbraham 4th Oct '20 1
 

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