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Welcome to the new Call Centre Helper Community!
We have integrated all our community sections into one - This includes our Call Centre Helper Forum, the Call Centre Helper Questions and Answers, along with CallCentreVoice.
Recently Active Topics
| Topic | Last Updated | Started by | Started on | Replies | |
|---|---|---|---|---|---|
| Hourly Capacity for email process | 15 hours ago | kiranKumar | 14th Jun '19 | 2 | |
| Calls/Hr | 2 days ago | Kirsty Stewart | 13th Jun '19 | 1 | |
| Adherence rules for a small outbound team. | 2 days ago | davesol-ski | 14th Jun '19 | 1 | |
| Hold music - religiously discriminating? | 2 days ago | RobDawson | 13th Jun '19 | 1 | |
| FTE calculation for month totaling 147 hrs | 3 days ago | MritunjoyDas | 11th Jun '19 | 2 | |
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| login time | 5 days ago | ayaaya | 8th Jun '19 | 1 | |
| what is the meaning of offered call in CMS report...? | 5 days ago | siddharthchorge | 7th Jun '19 | 1 | |
| 6 month forecasting | 5 days ago | DanielSmith | 7th Jun '19 | 1 | |
| How do i get more business in my call centre | 5 days ago | mrsStevens | 9th Jun '19 | 1 | |
| ASA Calculation | 5 days ago | mikeh | 10th Jun '19 | 1 | |
| Outbound Data Providers....who's best??? | 5 days ago | StephenRafferty | 10th Jun '19 | 1 | |
| Customer Contact Examples | 5 days ago | MattMurphy | 6th Jun '19 | 1 | |
| Email forecasting - 12 or 24 hours | 1 week ago | Hemanth Kumar | 6th Jun '19 | 1 | |
| reverse erlang | 2 weeks ago | SusanBowen | 23rd May '19 | 1 | |
| Call centre certification | 2 weeks ago | ArjunChandrasekhar | 28th May '19 | 1 | |
| erlang B | 2 weeks ago | LauraMcGilley | 5th Jun '19 | 1 | |
| Interactive Excel Dashboard | 2 weeks ago | ChrisTaylor | 28th May '19 | 2 | |
| Staffing to 3 hours, 4 hours, 5 hours SLA | 2 weeks ago | JohnZee | 29th May '19 | 1 | |
| Genesis wde and Skype: Calls drop when already in call with the agent | 2 weeks ago | WimVan Geyt | 4th Jun '19 | 1 | |
| COPC attrition calculation | 2 weeks ago | Tom Johnston | 31st May '19 | 1 | |
| Call quality monitoring in Debt Collection CC | 2 weeks ago | GeorgiKriviralchev | 13th Mar '19 | 2 | |
| permanent v Casual staffing ratio | 3 weeks ago | AL | 27th May '19 | 2 | |
| Predicted Abandon Rate Calucation used in Erlang | 3 weeks ago | anonymousanonymous | 22nd May '19 | 1 | |
| call center in north carolina in 1996 | 3 weeks ago | KellyFarmer | 23rd May '19 | 1 | |
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