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Welcome to the new Call Centre Helper Community!
We have integrated all our community sections into one - This includes our Call Centre Helper Forum, the Call Centre Helper Questions and Answers, along with CallCentreVoice.
Recently Active Topics
| Topic | Last Updated | Started by | Started on | Replies | |
|---|---|---|---|---|---|
| Coughing when on call with customer by call centre agent | 1 day ago | AbimbolaAkinnuoye | 13th Dec '19 | 0 | |
| Productivity of Chat agent | 2 days ago | AnupamPaul | 13th Dec '19 | 0 | |
| Verint Impact 360 version 11.1 | 2 days ago | IanBlower | 2nd May '18 | 4 | |
| What is a good featureless voip? | 2 days ago | JohnBayner | 9th Dec '19 | 1 | |
| Shrinkage | 2 days ago | IsmailKara | 11th Dec '19 | 1 | |
| AHT in back office tasks | 3 days ago | SarahWilson | 11th Dec '19 | 0 | |
| Measuring E-mail Quality | 3 days ago | NealRoleston | 11th Dec '19 | 2 | |
| Cal Center Required IT Equipment | 4 days ago | DavidKarangwa | 8th Dec '19 | 1 | |
| How can I evalaute quality on social media? | 4 days ago | NatachaBazile | 9th Dec '19 | 1 | |
| How to ask a survey if you really do not want customer to give feedback | 5 days ago | JohnLibiran | 10th Dec '19 | 0 | |
| Service Level and Abandoned Calls | 5 days ago | MiteshShah | 9th Dec '19 | 1 | |
| Request for Proposal | 6 days ago | DarrenLaw | 9th Dec '19 | 0 | |
| Laws on Headsets | 6 days ago | Laura | 11th Jul '02 | 7 | |
| Benchmark for customer propensity to contact | 6 days ago | DeanKennedy | 6th Dec '19 | 1 | |
| CRM which can handle companies, contractors and customers | 2 weeks ago | RanBradu | 27th Nov '19 | 1 | |
| Cli being blocked by EE | 2 weeks ago | RehannaOld | 27th Nov '19 | 1 | |
| Hold time standards/benchmark | 2 weeks ago | SherryBelcher | 21st Nov '19 | 1 | |
| Adding shrinkage to workload FTE | 3 weeks ago | Anon | 7th Mar '16 | 2 | |
| AVAYA CMS REPORT - transferred calls to specific vdn | 3 weeks ago | FedeRico | 4th Nov '19 | 1 | |
| Targets for Email AHT | 3 weeks ago | Nicky Leighton | 9th May '17 | 3 | |
| Industry Standards For Calling Times | 3 weeks ago | Gary | 13th Jan '04 | 12 | |
| Forecasting Issue Multi Channel | 3 weeks ago | JamesMiles | 19th Nov '19 | 2 | |
| Back office interval wise FTE calculation | 4 weeks ago | gurpreetsingh | 16th Nov '19 | 1 | |
| Overflow calls | 4 weeks ago | MarinaVecheslova | 12th Nov '19 | 1 | |
| Early warning system (EWS) or RAG analysis | 4 weeks ago | MitheshRS | 10th Nov '19 | 1 | |
Most Viewed Topics
| Topic | Posts | Views |
|---|---|---|
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| Actual Required FTE Calculation | 20 | 41631 |
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| What is a Business Dress Code these Days? | 25 | 30961 |
| Difference between Occupancy and Utilization | 3 | 27035 |
| Dear IT Support | 2 | 26813 |
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| Quality Monitoring Forms | 46 | 24568 |
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| AHT Glide Path (Learning curve) calculation | 3 | 24345 |
| FTE Calculations | 15 | 24013 |
| Formula to calculate the call resolution | 7 | 23690 |
| I need a good name for a new Contact Centre | 7 | 23307 |
| Regulations on outbound calling times | 2 | 22916 |
| FTE Calculation Question | 16 | 22327 |
| Acceptable Waiting Time? | 16 | 21646 |
| Forecasting Service Levels in absence of WFM | 13 | 21573 |
| How to calculate AHT manually | 17 | 16453 |
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