Community Forum
Welcome to the new Call Centre Helper Community!
We have integrated all our community sections into one - This includes our Call Centre Helper Forum, the Call Centre Helper Questions and Answers, along with CallCentreVoice.
Recently Active Topics
| Topic | Last Updated | Started by | Started on | Replies | |
|---|---|---|---|---|---|
| Call Centre Helper Erlang Calculator and Forecasting | 44 minutes ago | applebyd | 19th Sep '17 | 3 | |
| Incentivising and rewarding people | 2 days ago | DerekSomerville | 22nd Sep '17 | 0 | |
| Call Centre - Business Continuity Mgt. How to set Minimum Business Continuity Objective (MBCO)? | 3 days ago | Hoi Choy GeeChoy Gee | 21st Sep '17 | 1 | |
| Quality Assurance | 3 days ago | DebbieClaxton | 21st Sep '17 | 0 | |
| customer satisfaction study case presentation | 4 days ago | sameh | 20th Sep '17 | 0 | |
| 24/7 operation. how many agents and which shifts to offer | 4 days ago | HadiHamid | 19th Sep '17 | 1 | |
| forecasting and Resources | 4 days ago | Prudence ThandiweNdlovu | 20th Sep '17 | 1 | |
| Music on hold | 4 days ago | JontyPearce | 19th Nov '10 | 11 | |
| Recording Card Payments | 5 days ago | SamanthaHiggs | 18th Sep '17 | 2 | |
| Resource and Planning Analyst Interview | 5 days ago | RobertWatkins | 13th Sep '17 | 2 | |
| What SEO strategy is used for call centres? | 6 days ago | BobRidley | 18th Sep '17 | 0 | |
| Data on Internal Call Transfers on CMS | 6 days ago | SarahJones | 18th Sep '17 | 2 | |
| Do you use Confluence for Knowledge Management | 6 days ago | samjefferies | 18th Sep '17 | 1 | |
| Data Protection conundrum | 1 week ago | Closed | 20th Jul '06 | 3 | |
| Online Retailer Call Centre- confirming vs disclosing | 1 week ago | RyanMahon | 14th Sep '17 | 1 | |
| AHT Glide Path (Learning curve) calculation | 1 week ago | LuisRodriguez | 14th Sep '17 | 1 | |
| Aspect eWFM | 1 week ago | Mike | 13th Aug '03 | 16 | |
| What do you call your "Quality Assurance" team? | 1 week ago | MikeRose | 11th Sep '17 | 3 | |
| Lack of experience led to some problems. | 2 weeks ago | ConorConor | 9th Sep '17 | 1 | |
| Reduce call | 2 weeks ago | LeangKD | 8th Sep '17 | 1 | |
Most Viewed Topics
| Topic | Posts | Views |
|---|---|---|
| How to calculate the number of agents required | 28 | 119588 |
| At what point are you allowed to hang up on a caller? | 28 | 40574 |
| Games ideas for an Office Olympic themed incentive | 4 | 40077 |
| how do you deal with call escalation? | 6 | 35495 |
| What should we call our front line call centre staff? | 17 | 26909 |
| Formula to calculate the call resolution | 3 | 14734 |
| I need a good name for a new Contact Centre | 7 | 14641 |
| Regulations on outbound calling times | 2 | 13110 |
| Quality Monitoring Forms | 43 | 11600 |
| Forecasting Service Levels in absence of WFM | 13 | 10825 |
| What makes an outbound sales agent?? | 6 | 10137 |
| FTE Calculation Question | 13 | 9842 |
| Call evaluation criteria | 3 | 9311 |
| grade of service formulas | 3 | 8793 |
| to determine FTE requirements | 6 | 8242 |
| Call Flow Design Best Practice | 4 | 8064 |
| How to answer "Why should we hire you?" in interview? | 4 | 8007 |
| Actual Required FTE Calculation | 6 | 7872 |
| Use of full names | 14 | 7550 |
| Cost per contact | 5 | 7518 |
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