Community Forum

Welcome to the new Call Centre Helper Community!

We have integrated all our community sections into one - This includes our Call Centre Helper Forum, the Call Centre Helper Questions and Answers, along with CallCentreVoice.

Recently Active Topics

Topic Last Updated Started by Started on Replies
Csat work flow 1 hour ago ahsanzameer 11th May '21 0
Low Productivity Due to unresolved customer queries 8 hours ago YandaMavuya 11th May '21 1
FTE needs to meet sla 1 day ago CharlesCravens 7th May '21 1
Math Question 1 day ago Christa DeAddio PAGAN 10th May '21 1
How to collaborate with other advisors across different centers? 3 days ago JustinFosso 4th May '21 2
Daily leave % 3 days ago ChristineDenham 7th May '21 2
Segmenting data when calculating AHT, ATA 4 days ago JavierLópez 7th May '21 1
ACPD Meaning 5 days ago CassandraKolp 5th May '21 2
Training in the UK 5 days ago LiamTait 6th May '21 1
WFM/WFP Course 2 weeks ago DanWarriner 29th Apr '21 1
How to consider the IVR time in the Erlang calculator 2 weeks ago JavierLópez 23rd Apr '21 7
Erlang help 2 weeks ago ChristineDenham 28th Apr '21 1
What is an Answering Services and Why Use One? 2 weeks ago GetCallers 19th Mar '21 2
What percent of calls do not call back 2 weeks ago LauraSikorski 21st Apr '21 1
Best practice for counting calls 2 weeks ago AmandaBallinger 21st Apr '21 1
AI/Chatbot services 2 weeks ago RichRaymond 15th Apr '21 1
Does anyone have a way of deflecting queuing calls to the web without it increasing their abn% 2 weeks ago NeilDavis 12th Apr '21 1
Manpower calculation 2 weeks ago SeethaKumaran 26th Apr '21 1
Are you still using 80/20 2 weeks ago traceyStrutt 23rd Apr '21 1
Mask Use In Contact Centres 3 weeks ago tom 19th May '20 7
How many chats where a customer starts it and then doesn't say anything is 'normal'? 3 weeks ago TaniaGammon 13th Apr '21 2
Profit and Loss statements in call centre 3 weeks ago Anon 11th Jun '15 4
Cold Calling Charity Center Raising Funds 4 weeks ago Karen McClay 13th Apr '21 1
Erlang Calculator - Calls across the week distribution 4 weeks ago AngelaRosado 13th Apr '21 1
Extreme Spike in Call Volume 4 weeks ago ScottHanes 13th Apr '21 1
 

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