Community Forum
Welcome to the new Call Centre Helper Community!
We have integrated all our community sections into one - This includes our Call Centre Helper Forum, the Call Centre Helper Questions and Answers, along with CallCentreVoice.
Recently Active Topics
| Topic | Last Updated | Started by | Started on | Replies | |
|---|---|---|---|---|---|
| What is a Business Dress Code these Days? | 2 days ago | Ann-Marie | 17th Oct '06 | 25 | |
| Capacity Planning | 2 days ago | Nabihkh | 13th Feb '20 | 3 | |
| Calculating Shrinkage - Full Time, Part Time & Attrition | 2 days ago | RobJones | 14th Feb '20 | 1 | |
| About erlang calculator | 3 days ago | MilindBakshi | 14th Feb '20 | 1 | |
| Forecasting on Medical Coders | 3 days ago | edendeonaldo | 14th Feb '20 | 0 | |
| Erlang Calculator Service Level is Zero | 3 days ago | Anon | 16th Nov '15 | 3 | |
| When Overstaffing is ok and how to calculate it? | 3 days ago | CesarRamirez | 5th Feb '20 | 3 | |
| Call centre wallboards | 4 days ago | nasreen moosa | 11th Feb '20 | 2 | |
| Forecasting mortgage servicing contact volume | 4 days ago | KeithWall | 13th Feb '20 | 0 | |
| Berekening aantal chats per uur bij occupied uur of utilized uur | 5 days ago | Paulvan Ottele | 12th Feb '20 | 0 | |
| Set up WFM in the site from Scratch | 5 days ago | AbhijitKulkarni | 12th Feb '20 | 1 | |
| Customer Callback | 5 days ago | JoelMesaros | 11th Feb '20 | 1 | |
| PAYG Customer Surveying software | 5 days ago | SarahBarrett | 12th Feb '20 | 1 | |
| IEX Optimise Schedules function for Breaks | 5 days ago | NathanHall | 12th Feb '20 | 1 | |
| Call Transcription into shortened call notes for CRM | 5 days ago | SBarnich | 10th Feb '20 | 1 | |
| Is there a USA Site for Call Centre Helper? | 1 week ago | MarkLuba | 7th Feb '20 | 1 | |
| Calculating email reply rates | 1 week ago | LisaDowning | 6th Feb '20 | 1 | |
| Forecasting Incoming Call Demand | 2 weeks ago | RobJones | 6th Feb '20 | 1 | |
| Call type logging aplication | 2 weeks ago | RobertBerkoff | 4th Feb '20 | 1 | |
| Interview Question: Do you have experience working towards targets and KPIs | 2 weeks ago | Michelle | 9th Mar '17 | 2 | |
| Historical Report for Call Volume by the Hour in CMS | 2 weeks ago | KaraMylor | 30th Jan '20 | 1 | |
| Forecasting Issue Multi Channel | 2 weeks ago | JamesMiles | 19th Nov '19 | 5 | |
| Suggestions for a Break/Meal Queue | 2 weeks ago | KevinC | 29th Jan '20 | 1 | |
| Time zone difference | 3 weeks ago | WadeTesta | 30th Jan '20 | 1 | |
| Back office work generated by Contact center | 3 weeks ago | CalebMclellan | 29th Jan '20 | 1 | |
Most Viewed Topics
| Topic | Posts | Views |
|---|---|---|
| How to calculate the number of agents required | 34 | 211749 |
| How do you deal with Call Escalation? | 7 | 52922 |
| Games ideas for an Office Olympic themed incentive | 5 | 52131 |
| Actual Required FTE Calculation | 20 | 44482 |
| What should we call our front line call centre staff? | 16 | 35892 |
| What is a Business Dress Code these Days? | 26 | 31651 |
| Difference between Occupancy and Utilization | 3 | 29123 |
| Dear IT Support | 2 | 28451 |
| Key metrics to include in the SOW | 3 | 26418 |
| Utilization calculation | 16 | 25678 |
| FTE Calculations | 15 | 24975 |
| Quality Monitoring Forms | 46 | 24848 |
| AHT Glide Path (Learning curve) calculation | 3 | 24617 |
| Formula to calculate the call resolution | 7 | 23886 |
| I need a good name for a new Contact Centre | 7 | 23512 |
| Regulations on outbound calling times | 2 | 23154 |
| FTE Calculation Question | 16 | 22850 |
| Forecasting Service Levels in absence of WFM | 13 | 21927 |
| Acceptable Waiting Time? | 16 | 21903 |
| How to calculate AHT manually | 17 | 17325 |
Categories
Ask a Question
& Find an Answer
Get answers from the Call Centre Helper community on your most difficult challenges
Download
