Community Forum

Welcome to the new Call Centre Helper Community!

We have integrated all our community sections into one - This includes our Call Centre Helper Forum, the Call Centre Helper Questions and Answers, along with CallCentreVoice.

Recently Active Topics

Topic Last Updated Started by Started on Replies
Formula required for Concurrency in Chat support 13 hours ago Charles 9th Jul '16 10
What does modern resource planning look like? 14 hours ago DanCotton 24th Jun '19 0
Seeking software or solutions for tracking KPIs 2 days ago DebCogossi 21st Jun '19 1
Looking for non Telephony WFM system 4 days ago TerryIrons 19th Jun '19 2
Back Office Service Level 4 days ago Kathryn Booth 17th Jan '17 7
FTE Calculation for Chat 4 days ago FloydFernandez 10th Sep '17 3
Change my receiving email address 4 days ago AlmaNielsen 20th Jun '19 1
required FTE calculation (non-voice) 5 days ago Anon 15th Nov '14 5
How to get first client? 5 days ago Michael 24th Jan '06 10
Whatsapp Channel 5 days ago MA 19th Jun '19 1
Head Count calculation 5 days ago ِAhmedIbrahim 18th Jun '19 4
Bidding for Outsource Business 6 days ago Anon 25th Mar '14 6
Is there any data around Monitor fatigue? 6 days ago RachelPerez 18th Jun '19 1
ID&V in IVR 1 week ago JamieS 16th Jun '19 1
Hourly Capacity for email process 1 week ago kiranKumar 14th Jun '19 1
Calls/Hr 1 week ago Kirsty Stewart 13th Jun '19 1
Adherence rules for a small outbound team. 1 week ago davesol-ski 14th Jun '19 1
Hold music - religiously discriminating? 2 weeks ago RobDawson 13th Jun '19 1
FTE calculation for month totaling 147 hrs 2 weeks ago MritunjoyDas 11th Jun '19 2
Learn how to work with software callcenter helper 2 weeks ago baharehrezaeeian 12th Jun '19 1
login time 2 weeks ago ayaaya 8th Jun '19 1
what is the meaning of offered call in CMS report...? 2 weeks ago siddharthchorge 7th Jun '19 1
6 month forecasting 2 weeks ago DanielSmith 7th Jun '19 1
How do i get more business in my call centre 2 weeks ago mrsStevens 9th Jun '19 1
ASA Calculation 2 weeks ago mikeh 10th Jun '19 1
 

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