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Welcome to the new Call Centre Helper Community!
We have integrated all our community sections into one - This includes our Call Centre Helper Forum, the Call Centre Helper Questions and Answers, along with CallCentreVoice.
Recently Active Topics
| Topic | Last Updated | Started by | Started on | Replies | |
|---|---|---|---|---|---|
| Calculate overflow | 4 hours ago | Jr | 25th May '18 | 1 | |
| Actual Required FTE Calculation | 8 hours ago | Anon | 8th Jan '15 | 12 | |
| Erlang Formula for Incoming and Outgoing Calls | 8 hours ago | ManishJaitly | 25th May '18 | 1 | |
| Forecasting for a portfolio based collection agency | 9 hours ago | SonalKanawat | 24th May '18 | 1 | |
| customer surveys | 9 hours ago | Sam Pegrum | 24th May '18 | 1 | |
| How we can calculate the Occupancy | 9 hours ago | RavinderSingh | 24th May '18 | 1 | |
| Free Call Center portal for training | 1 day ago | CindyJones | 23rd May '18 | 1 | |
| Saying Different Words instead of OK | 1 day ago | LeighMallard | 24th May '18 | 1 | |
| How to measure calibration | 1 day ago | JanetHayward | 23rd May '18 | 1 | |
| What is the optimum wait time for customer facing agents to wait to speak with back office | 1 day ago | AndrewJones | 24th May '18 | 1 | |
| Angry customers in a shop | 1 day ago | MostafaYounis | 24th May '18 | 1 | |
| Why FCR is important for client? | 1 day ago | Abdelrahmanabdo | 22nd May '18 | 1 | |
| FTE requirements for back office | 2 days ago | PeteIannetta | 23rd May '18 | 2 | |
| Call Recording retention | 2 days ago | MarkHarris | 23rd May '18 | 1 | |
| How to modify (extend) the work hours in the Excel Erlang calculator v5.5 | 2 days ago | DamianJiang | 22nd May '18 | 2 | |
| Scheduling Template Needed | 2 days ago | Charlene Elias | 22nd May '18 | 1 | |
| What are the things I should learn before taking a WFM exam? | 2 days ago | JanbearLacano | 22nd May '18 | 1 | |
| GDPR and random outbound calling | 2 days ago | AlexandrosPerperis | 17th May '18 | 4 | |
| Buying Telemarketing Lists Post GDPR | 2 days ago | ColinMarklew | 22nd May '18 | 2 | |
| FTE requirements for back office | 3 days ago | PeteIannetta | 23rd May '18 | 0 | |
| Need to confirm FTE for chat process with volume 220 5 days back 24 Hrs | 3 days ago | RavinderSingh | 22nd May '18 | 2 | |
| How chat affects other channels. | 4 days ago | Wendy Schauer | 21st May '18 | 1 | |
| Quality Parameter | 4 days ago | Sarju Aaron | 21st May '18 | 1 | |
| Tools used for quality audit voice process | 4 days ago | Sarju Aaron | 21st May '18 | 1 | |
| Skills - priority routing | 4 days ago | AshleyThomas | 17th May '18 | 2 | |
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