Community Forum

Welcome to the new Call Centre Helper Community!

We have integrated all our community sections into one - This includes our Call Centre Helper Forum, the Call Centre Helper Questions and Answers, along with CallCentreVoice.

Recently Active Topics

Topic Last Updated Started by Started on Replies
Hot Desk booking 2 hours ago JamesBree 25th Feb '20 1
FTE Requirement 24 Hours 2 hours ago Rim_KTDC 25th Feb '20 1
Does anybody have an example for capacity planning model for Live Chat? 2 hours ago JustinGaines 25th Feb '20 1
How do you measure Repeat Call Rate? 16 hours ago JulianLoh 25th Feb '20 1
Berekening aantal chats per uur bij occupied uur of utilized uur 3 days ago Paulvan Ottele 12th Feb '20 2
Tracking AHT 3 days ago drakeKv 21st Feb '20 1
Offered Calls 3 days ago Scott 27th Jul '06 10
Issuing Warnings for Quality. 5 days ago NontsiSuselo 20th Feb '20 1
Etablir un processus d'affaire pour la gestions des horaires, des vacances et des absences 5 days ago Rim_KTDC 20th Feb '20 3
Erlang Calculator 5 days ago edendeonaldo 19th Feb '20 1
Actual Required FTE Calculation 7 days ago Anon 8th Jan '15 24
Forecasting mortgage servicing contact volume 1 week ago KeithWall 13th Feb '20 1
Forecasting on Medical Coders 1 week ago edendeonaldo 14th Feb '20 1
Low Cost Contact Centre locations 1 week ago OliverJones 19th Feb '20 1
What are the standard ratio of agents to Team Leaders within a contact centre environment? 1 week ago OliverJones 17th Feb '20 2
Capacity Planning 2 weeks ago Nabihkh 13th Feb '20 3
Calculating Shrinkage - Full Time, Part Time & Attrition 2 weeks ago RobJones 14th Feb '20 1
About erlang calculator 2 weeks ago MilindBakshi 14th Feb '20 1
Erlang Calculator Service Level is Zero 2 weeks ago Anon 16th Nov '15 3
When Overstaffing is ok and how to calculate it? 2 weeks ago CesarRamirez 5th Feb '20 3
Call centre wallboards 2 weeks ago nasreen moosa 11th Feb '20 2
Set up WFM in the site from Scratch 2 weeks ago AbhijitKulkarni 12th Feb '20 1
Customer Callback 2 weeks ago JoelMesaros 11th Feb '20 1
PAYG Customer Surveying software 2 weeks ago SarahBarrett 12th Feb '20 1
Call Transcription into shortened call notes for CRM 2 weeks ago SBarnich 10th Feb '20 1
 

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