Community Forum

Welcome to the new Call Centre Helper Community!

We have integrated all our community sections into one - This includes our Call Centre Helper Forum, the Call Centre Helper Questions and Answers, along with CallCentreVoice.

Recently Active Topics

Topic Last Updated Started by Started on Replies
Extreme Spike in Call Volume 1 day ago ScottHanes 13th Apr '21 1
Erlang Calculator - Calls across the week distribution 2 days ago AngelaRosado 13th Apr '21 0
How many chats where a customer starts it and then doesn't say anything is 'normal'? 2 days ago TaniaGammon 13th Apr '21 0
Cold Calling Charity Center Raising Funds 2 days ago Karen McClay 12th Apr '21 0
Does anyone have a way of deflecting queuing calls to the web without it increasing their abn% 2 days ago NeilDavis 12th Apr '21 0
Email Delivery and Survey Scores 1 week ago MartinSowers 5th Apr '21 2
Avaya CMS - How to Find Min/Max Call Lengths? 1 week ago JohnSmith 3rd Apr '21 1
Workforce Management interview 2 weeks ago zhijiezhang 30th Mar '21 1
How do you deal with Call Escalation? 3 weeks ago Anthony 27th Apr '10 8
AHT Glide Path (Learning curve) calculation 3 weeks ago LuisRodriguez 14th Sep '17 3
Workforce Management 3 weeks ago MiteshShah 9th Mar '21 1
WFM scheduling 3 weeks ago KellyeMcBride 16th Mar '21 1
What is an Answering Services and Why Use One? 3 weeks ago GetCallers 19th Mar '21 1
Scheduling Lunches 3 weeks ago AnthonyPatterson 24th Mar '21 1
Mask Use In Contact Centres 3 weeks ago tom 19th May '20 6
FTE Calculations 3 weeks ago Anon 27th Feb '15 17
Calculating adherence 3 weeks ago abbyperez 18th Mar '21 1
Can the customer get a copy of the recorded conversation? 3 weeks ago irvinggordon 19th Mar '21 1
Ideas on How to Deal w/ The Elderly & Tech Problems 4 weeks ago JohnSmith 14th Mar '21 1
Actual Required FTE Calculation 4 weeks ago Anon 8th Jan '15 23
Routing emails, chats and inbound phone calls concurrently 1 month ago JeanWomack 26th Feb '21 2
Employee Ranking 1 month ago JoeMoss 9th Mar '21 1
Service calls vs Customer base 1 month ago Maria Formosa 10th Mar '21 1
Looking for the right project and resource management program 1 month ago KoreschAlphan 9th Mar '21 1
Contact Center Support functions 1 month ago MikeTsarfin 8th Mar '21 1
 

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