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Welcome to the new Call Centre Helper Community!
We have integrated all our community sections into one - This includes our Call Centre Helper Forum, the Call Centre Helper Questions and Answers, along with CallCentreVoice.
Recently Active Topics
| Topic | Last Updated | Started by | Started on | Replies | |
|---|---|---|---|---|---|
| Business Plan for Call Center | 2 days ago | SankeyChibale | 12th Dec '18 | 2 | |
| Required Monthly HeadCount Calculation | 2 days ago | MaiRashad | 24th Jan '20 | 3 | |
| Headcount calculation | 5 days ago | LaurenRatini | 20th Jan '20 | 1 | |
| Call table strategy | 7 days ago | FehmidaShaikh | 18th Jan '20 | 1 | |
| How to build a Shift Rotation Pattern | 1 week ago | DavidClayton | 15th Jan '20 | 2 | |
| how i can sell by phone with my own database? | 1 week ago | Lewiswichk | 16th Jan '20 | 4 | |
| FTE count required based on x outbound data | 1 week ago | GaryJones | 16th Jan '20 | 2 | |
| Motivational competitions / contents | 1 week ago | Craig | 16th Jan '20 | 1 | |
| Inbound Calls - Verify Customer Data / Security Questions | 2 weeks ago | LukeJ | 13th Jan '20 | 2 | |
| Value Per Call | 2 weeks ago | TomJordan | 14th Jan '20 | 1 | |
| Erlang Calculator | 2 weeks ago | RebekahRichey | 14th Jan '20 | 1 | |
| Sample Inbound Call Center SOP | 2 weeks ago | Rencm | 19th Jun '18 | 5 | |
| How to reduce personal time | 2 weeks ago | SueEllis | 13th Jan '20 | 1 | |
| Not Ready Vs Logout | 2 weeks ago | TrishEdmisten | 9th Jan '20 | 1 | |
| NICE IEX ERROR: Can not find default rule for contact type xx | 2 weeks ago | RommelOcampo | 9th Jan '20 | 1 | |
| Bomb threat Alert Card | 2 weeks ago | MishaDeo | 9th Jan '20 | 1 | |
| Calls from Customers who are driving | 2 weeks ago | ShaunJohn-James | 9th Jan '20 | 1 | |
| Which call center software integrates with Zendesk for phone support? | 2 weeks ago | H.Grown | 16th Dec '19 | 2 | |
| Team Leader Training Course | 3 weeks ago | MarcCarriere | 9th Jan '20 | 1 | |
| Request for Proposal | 3 weeks ago | DarrenLaw | 9th Dec '19 | 2 | |
| NICE IEX INTRADAY - Help | 3 weeks ago | Anon | 27th Jan '16 | 3 | |
| Measuring E-mail Quality | 3 weeks ago | NealRoleston | 11th Dec '19 | 4 | |
| AHT in back office tasks | 3 weeks ago | SarahWilson | 11th Dec '19 | 1 | |
| Telephony playback manager is not set. | 3 weeks ago | kazunarishimoji | 6th Jan '20 | 1 | |
| Best way to calculate the quality repeated failure | 3 weeks ago | DinaMoustafa | 4th Jan '20 | 1 | |
Most Viewed Topics
| Topic | Posts | Views |
|---|---|---|
| How to calculate the number of agents required | 34 | 210157 |
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| What is a Business Dress Code these Days? | 25 | 31442 |
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| Regulations on outbound calling times | 2 | 23060 |
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| How to calculate AHT manually | 17 | 16977 |
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