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Welcome to the new Call Centre Helper Community!
We have integrated all our community sections into one - This includes our Call Centre Helper Forum, the Call Centre Helper Questions and Answers, along with CallCentreVoice.
Recently Active Topics
| Topic | Last Updated | Started by | Started on | Replies | |
|---|---|---|---|---|---|
| Seltek Scrolling Wallboard | 9 hours ago | CraigMcKee | 21st Aug '19 | 0 | |
| WFM Scheduling Issues (IEX TotalView) | 14 hours ago | Sabu | 9th Feb '06 | 11 | |
| handled rate | 19 hours ago | EmilyPinkett | 21st Aug '19 | 0 | |
| Targeting Customer Services - Post call Survey | 2 days ago | Kim Player | 20th Aug '19 | 0 | |
| Using Erlang-A with Erlang-C to account for abandonment | 2 days ago | owenmasters | 20th Aug '19 | 0 | |
| Comfort Breaks | 3 days ago | RhiannonCurry | 19th Aug '19 | 0 | |
| Turn around time for emails | 3 days ago | NahwaalMohamed | 15th Aug '19 | 2 | |
| Shift Bids | 3 days ago | SarahDickey | 16th Aug '19 | 1 | |
| List of Outsourcing companies | 3 days ago | RatinderMcNeill | 16th Aug '19 | 1 | |
| What is the maximum number of products can agent support ? | 3 days ago | tarekElsayied | 15th Aug '19 | 1 | |
| Are you sharing Team Leaders | 7 days ago | AngyWalker | 13th Aug '19 | 1 | |
| Performance Improvement Plan - PIP | 7 days ago | SimonMeilak | 14th Aug '19 | 1 | |
| Quarterly Rolling Attrition | 7 days ago | RajasekaranS | 14th Aug '19 | 1 | |
| Erlang background calculation | 1 week ago | AjayKumar | 13th Aug '19 | 1 | |
| call center report | 1 week ago | AmirRajopadhyaya | 12th Aug '19 | 1 | |
| % of calls answered in "x" seconds and what are companies moving more towards? 80/20, 80/30, 80/60? | 1 week ago | BrianChartier | 8th Aug '19 | 1 | |
| FOC products | 1 week ago | SteveAgnew | 12th Aug '19 | 0 | |
| Telephony Provider | 2 weeks ago | Jschafer | 31st Jul '19 | 2 | |
| FTE Requirement | 3 weeks ago | BaggzChakravarty | 1st Aug '19 | 1 | |
| Multi task | 3 weeks ago | MohdRizuan | 1st Aug '19 | 1 | |
| Schedule Efficiency | 3 weeks ago | Anon | 7th Jan '14 | 6 | |
| Staff needed in a month | 3 weeks ago | AlejandroBlanco | 30th Jul '19 | 1 | |
| Call Centre Management for Almost Beginners | 3 weeks ago | AntoinetteCamilleri | 8th Jul '19 | 1 | |
| NPS for the Insurance Industry | 3 weeks ago | JamieS | 25th Jul '19 | 1 | |
| Escalation/support line | 3 weeks ago | ShaneJenkins | 26th Jul '19 | 1 | |
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| Dear IT Support | 2 | 15098 |
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