Community Forum

Welcome to the new Call Centre Helper Community!

We have integrated all our community sections into one - This includes our Call Centre Helper Forum, the Call Centre Helper Questions and Answers, along with CallCentreVoice.

Recently Active Topics

Topic Last Updated Started by Started on Replies
ID&V in IVR 1 hour ago JamieS 16th Jun '19 0
Hourly Capacity for email process 1 day ago kiranKumar 14th Jun '19 2
Calls/Hr 2 days ago Kirsty Stewart 13th Jun '19 1
Adherence rules for a small outbound team. 2 days ago davesol-ski 14th Jun '19 1
Hold music - religiously discriminating? 3 days ago RobDawson 13th Jun '19 1
FTE calculation for month totaling 147 hrs 3 days ago MritunjoyDas 11th Jun '19 2
Learn how to work with software callcenter helper 3 days ago baharehrezaeeian 12th Jun '19 1
login time 6 days ago ayaaya 8th Jun '19 1
what is the meaning of offered call in CMS report...? 6 days ago siddharthchorge 7th Jun '19 1
6 month forecasting 6 days ago DanielSmith 7th Jun '19 1
How do i get more business in my call centre 6 days ago mrsStevens 9th Jun '19 1
ASA Calculation 6 days ago mikeh 10th Jun '19 1
Outbound Data Providers....who's best??? 6 days ago StephenRafferty 10th Jun '19 1
Customer Contact Examples 6 days ago MattMurphy 6th Jun '19 1
Email forecasting - 12 or 24 hours 1 week ago Hemanth Kumar 6th Jun '19 1
reverse erlang 2 weeks ago SusanBowen 23rd May '19 1
Call centre certification 2 weeks ago ArjunChandrasekhar 28th May '19 1
erlang B 2 weeks ago LauraMcGilley 5th Jun '19 1
Interactive Excel Dashboard 2 weeks ago ChrisTaylor 28th May '19 2
Staffing to 3 hours, 4 hours, 5 hours SLA 2 weeks ago JohnZee 29th May '19 1
Genesis wde and Skype: Calls drop when already in call with the agent 2 weeks ago WimVan Geyt 4th Jun '19 1
COPC attrition calculation 2 weeks ago Tom Johnston 31st May '19 1
Call quality monitoring in Debt Collection CC 2 weeks ago GeorgiKriviralchev 13th Mar '19 2
permanent v Casual staffing ratio 3 weeks ago AL 27th May '19 2
Predicted Abandon Rate Calucation used in Erlang 3 weeks ago anonymousanonymous 22nd May '19 1
 

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