Community Forum
Welcome to the new Call Centre Helper Community!
We have integrated all our community sections into one - This includes our Call Centre Helper Forum, the Call Centre Helper Questions and Answers, along with CallCentreVoice.
Recently Active Topics
| Topic | Last Updated | Started by | Started on | Replies | |
|---|---|---|---|---|---|
| How to make better your team work? | 12 hours ago | Robert Shiff | 7th Aug '20 | 0 | |
| Funniest Call Center Stories | 21 hours ago | Brent | 20th Dec '01 | 18 | |
| Managing/Establishing a Call Center with "Moving" Staff | 1 day ago | Frank Muniz | 6th Aug '20 | 0 | |
| What is the best way to find out how many Agents I need for my Call Centre? | 1 day ago | MaureenWanu | 4th Aug '20 | 3 | |
| Reporting Period on Erlang C calculations | 1 day ago | KeithBudurka | 14th May '18 | 6 | |
| Schedule Rotation | 2 days ago | lesegonkepe | 4th Aug '20 | 1 | |
| Calls per hour calculation | 2 days ago | AmyLynn | 31st Jul '20 | 1 | |
| The New Erlang Calculator | 2 days ago | andrewc | 4th Aug '20 | 4 | |
| Agent productivity Formula | 3 days ago | Hariharan Vasu | 6th Mar '17 | 5 | |
| Quality Assurance Vs Team Supervisor | 5 days ago | ERAC123 | 21st Jan '10 | 18 | |
| How do you define the Capacity Plan? What is its objective and purpose | 1 week ago | mohitathaley | 23rd Sep '19 | 3 | |
| Actual Required FTE Calculation | 1 week ago | Anon | 8th Jan '15 | 20 | |
| Staffing based off ASA | 1 week ago | KathyComan | 30th Jul '20 | 1 | |
| Slang in the Call Centre? | 1 week ago | GarryGray | 23rd Jul '20 | 1 | |
| Best Incoming Contacts calculation | 1 week ago | JacoboGranados | 23rd Jul '20 | 1 | |
| Agent Attitude | 1 week ago | eslamabdou | 24th Jul '20 | 1 | |
| WFM Template for Calls, Emails, Messaging & Social | 2 weeks ago | RodderickArmstrong | 20th Jul '20 | 2 | |
| Resource requirement Calculation on Chat | 2 weeks ago | lloydmartin | 3rd Jul '20 | 1 | |
| SLA and Abandon Formulas in Erlang | 2 weeks ago | Carlos. | 7th Jul '20 | 1 | |
| How to figure how a reduction in FTE will impact ASA | 2 weeks ago | JenniferUrban | 20th Jul '20 | 1 | |
| Predicted Abandon Rate Calucation used in Erlang | 3 weeks ago | anonymousanonymous | 22nd May '19 | 3 | |
| How do you deal with Call Escalation? | 3 weeks ago | Anthony | 27th Apr '10 | 6 | |
| Team Leader requirment | 3 weeks ago | SunilKumar Sharma | 25th Jun '20 | 2 | |
| Opening hours vs opening hours telephone | 3 weeks ago | LisetteBuhrs | 3rd Jul '20 | 3 | |
| Email volume spread out over 125 min intervals | 3 weeks ago | PAMELAWHITE | 14th Jul '20 | 1 | |
Most Viewed Topics
| Topic | Posts | Views |
|---|---|---|
| How to Calculate the Number of Agents Required | 28 | 222609 |
| How do you deal with Call Escalation? | 7 | 55340 |
| Games ideas for an Office Olympic themed incentive | 5 | 52549 |
| Actual Required FTE Calculation | 21 | 51531 |
| What should we call our front line call centre staff? | 16 | 36362 |
| Difference between Occupancy and Utilization | 3 | 34119 |
| What is a Business Dress Code these Days? | 12 | 33306 |
| Utilization calculation | 10 | 28220 |
| FTE Calculations | 16 | 27656 |
| Key metrics to include in the SOW | 3 | 26695 |
| AHT Glide Path (Learning curve) calculation | 3 | 25515 |
| Quality Monitoring Forms | 46 | 25455 |
| Regulations on outbound calling times | 2 | 24351 |
| Formula to calculate the call resolution | 7 | 24271 |
| FTE Calculation Question | 16 | 23893 |
| I need a good name for a new Contact Centre | 7 | 23890 |
| Forecasting Service Levels in absence of WFM | 13 | 22759 |
| Industry Average- Acceptable Wait Time? | 10 | 22645 |
| Voice and Non-Voice in Process Means in BPO | 6 | 19321 |
| How to calculate AHT manually | 17 | 19090 |
Categories
Ask a Question
& Find an Answer
Get answers from the Call Centre Helper community on your most difficult challenges
Download
