Community Forum

Welcome to the new Call Centre Helper Community!

We have integrated all our community sections into one - This includes our Call Centre Helper Forum, the Call Centre Helper Questions and Answers, along with CallCentreVoice.

Recently Active Topics

Topic Last Updated Started by Started on Replies
How to make better your team work? 12 hours ago Robert Shiff 7th Aug '20 0
Funniest Call Center Stories 21 hours ago Brent 20th Dec '01 18
Managing/Establishing a Call Center with "Moving" Staff 1 day ago Frank Muniz 6th Aug '20 0
What is the best way to find out how many Agents I need for my Call Centre? 1 day ago MaureenWanu 4th Aug '20 3
Reporting Period on Erlang C calculations 1 day ago KeithBudurka 14th May '18 6
Schedule Rotation 2 days ago lesegonkepe 4th Aug '20 1
Calls per hour calculation 2 days ago AmyLynn 31st Jul '20 1
The New Erlang Calculator 2 days ago andrewc 4th Aug '20 4
Agent productivity Formula 3 days ago Hariharan Vasu 6th Mar '17 5
Quality Assurance Vs Team Supervisor 5 days ago ERAC123 21st Jan '10 18
How do you define the Capacity Plan? What is its objective and purpose 1 week ago mohitathaley 23rd Sep '19 3
Actual Required FTE Calculation 1 week ago Anon 8th Jan '15 20
Staffing based off ASA 1 week ago KathyComan 30th Jul '20 1
Slang in the Call Centre? 1 week ago GarryGray 23rd Jul '20 1
Best Incoming Contacts calculation 1 week ago JacoboGranados 23rd Jul '20 1
Agent Attitude 1 week ago eslamabdou 24th Jul '20 1
WFM Template for Calls, Emails, Messaging & Social 2 weeks ago RodderickArmstrong 20th Jul '20 2
Resource requirement Calculation on Chat 2 weeks ago lloydmartin 3rd Jul '20 1
SLA and Abandon Formulas in Erlang 2 weeks ago Carlos. 7th Jul '20 1
How to figure how a reduction in FTE will impact ASA 2 weeks ago JenniferUrban 20th Jul '20 1
Predicted Abandon Rate Calucation used in Erlang 3 weeks ago anonymousanonymous 22nd May '19 3
How do you deal with Call Escalation? 3 weeks ago Anthony 27th Apr '10 6
Team Leader requirment 3 weeks ago SunilKumar Sharma 25th Jun '20 2
Opening hours vs opening hours telephone 3 weeks ago LisetteBuhrs 3rd Jul '20 3
Email volume spread out over 125 min intervals 3 weeks ago PAMELAWHITE 14th Jul '20 1
 

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