Community Forum

Welcome to the new Call Centre Helper Community!

We have integrated all our community sections into one - This includes our Call Centre Helper Forum, the Call Centre Helper Questions and Answers, along with CallCentreVoice.

Recently Active Topics

Topic Last Updated Started by Started on Replies
Error when the interviewee entered with a decimal number. 6 hours ago MATEUSALMEIDA 25th May '20 1
Call Logging/Tagging 1 day ago AntoinetteCamilleri 25th May '20 0
Using Avaya Vantage phone unit in a Call Center setting 2 days ago BLITZRAVEN 24th May '20 0
Why are some call center metrics / KPI to be ridiculous / stupid 2 days ago BLITZRAVEN 24th May '20 0
Per hour productivity 4 days ago NishadK 20th May '20 2
Mask Use In Contact Centres 4 days ago tom 19th May '20 2
TOTAL FTE to manage contact volumes 4 days ago LeanneGodbee 14th May '20 3
start up anticipating 1k calls per day 5 days ago MaryD'Souza 20th May '20 1
Call Rates 6 days ago WhitneyEspinosa 21st May '20 0
WFM Terminology 6 days ago OrethaMcBride 20th May '20 0
Outbound calling - allowable times (USA) 6 days ago BobSmith 19th May '20 1
QA Supervisor's role 6 days ago TaRayWhite 6th May '20 2
Standard call center model 1 week ago FatemehEskandarzadeh 17th May '20 0
Knowldge Skills Matrix 2 weeks ago SaraTracey 15th May '20 0
Case studies for the Effectiveness of Web Chat 2 weeks ago Lee G 24th Feb '11 6
Typing while talking 2 weeks ago cliveb30 4th Jul '11 10
FTE Requirements in Omnichannel 2 weeks ago WinstonNvrr 11th May '20 4
Impact 360 v15.1 output to Oracle Fusion HR 2 weeks ago CraigHooton 12th May '20 1
Predicted Abandonment Rate 2 weeks ago VictoriaEmerson 11th May '20 1
What is a blackout day in a call center /backoffice ? 2 weeks ago SaujanyaKhare 12th May '20 1
Required FTE with long SLA 2 weeks ago KyleChan 12th May '20 0
Lunch Duration - Best Practice 2 weeks ago CBrown 8th May '20 1
Business setup 2 weeks ago VishalSehdev 7th May '20 1
Regarding Shrinkage 3 weeks ago CharlesNavis 8th May '20 0
Erlang Calculator is working again 3 weeks ago meganhancock 6th May '20 2
 

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