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Welcome to the new Call Centre Helper Community!
We have integrated all our community sections into one - This includes our Call Centre Helper Forum, the Call Centre Helper Questions and Answers, along with CallCentreVoice.
Recently Active Topics
| Topic | Last Updated | Started by | Started on | Replies | |
|---|---|---|---|---|---|
| Referencing your article? | 3 days ago | JackWilson | 21st Oct '20 | 1 | |
| FTE requirements to cover all opening hours | 4 days ago | DaveAustin | 21st Oct '20 | 0 | |
| How to measure your WFM team KPI's? | 4 days ago | Cesar Ramirez Soto | 20th Oct '20 | 2 | |
| How to Forecast Demand in the Contact Centre - for emails. | 4 days ago | DannyA | 19th Oct '20 | 1 | |
| Formulas for monetary incentive call center | 5 days ago | PamelaOsorio | 16th Oct '20 | 1 | |
| Calculate stuff | 5 days ago | ZozoSala | 19th Oct '20 | 1 | |
| How long to stay on hold for a customer | 5 days ago | NathanaelAyala | 16th Oct '20 | 1 | |
| Calling China with a power dialler | 1 week ago | RobIrving | 15th Oct '20 | 1 | |
| Airline chat support | 1 week ago | Ghie Orosa | 15th Oct '20 | 1 | |
| Forecast for outbound sales project | 1 week ago | ÂngelaLourenço | 14th Oct '20 | 1 | |
| ROI on training | 1 week ago | ÂngelaLourenço | 14th Oct '20 | 1 | |
| Backoffice FTE Calculation | 2 weeks ago | Anon | 13th May '16 | 15 | |
| Agents access to call recordings | 2 weeks ago | Duncan Alger | 13th Oct '20 | 1 | |
| How to improve adherence to user adoption | 2 weeks ago | ColleenLeeuw | 7th Oct '20 | 1 | |
| Automated Payment Customer Uptake | 2 weeks ago | DavidHopper | 7th Oct '20 | 1 | |
| Abandoned Rates at Call Centre | 2 weeks ago | JOANCHOONG | 9th Oct '20 | 1 | |
| The Meaning of ACR in Outbound Call Center | 2 weeks ago | rahulsolunke | 24th Jun '17 | 4 | |
| Call center agent work | 3 weeks ago | ImeldaMiranda | 6th Oct '20 | 1 | |
| Sales Team Metrics | 3 weeks ago | RobR | 30th Sep '20 | 1 | |
| Does any one have schedule adherence excel template | 3 weeks ago | MegT | 28th Sep '20 | 1 | |
| New contact centre requires software | 3 weeks ago | PhilMasters | 29th Sep '20 | 1 | |
| Call center implementation | 3 weeks ago | VincenzoAlaimo | 27th Sep '20 | 1 | |
| Can someone help me with advice in international call centres distantly? | 3 weeks ago | Susan Smith | 2nd Oct '20 | 1 | |
| Productivity | 3 weeks ago | maryamnajafi | 3rd Oct '20 | 1 | |
| What is a Sales Process? | 3 weeks ago | AlexAbraham | 4th Oct '20 | 1 | |
Most Viewed Topics
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| How to calculate AHT manually | 17 | 21497 |
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