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Welcome to the new Call Centre Helper Community!
We have integrated all our community sections into one - This includes our Call Centre Helper Forum, the Call Centre Helper Questions and Answers, along with CallCentreVoice.
Recently Active Topics
| Topic | Last Updated | Started by | Started on | Replies | |
|---|---|---|---|---|---|
| Team Leader Report Card | 14 hours ago | DennisRobbins | 14th Jan '19 | 1 | |
| Difference between First Contact Resolution and Repeat Callers | 14 hours ago | RanushaSayed | 14th Jan '19 | 1 | |
| How to calculate chat concurrency? | 4 days ago | DhruvSingh | 11th Jan '19 | 1 | |
| Tagging Friends In You Facebook Posts | 4 days ago | AlastairCameron | 11th Jan '19 | 1 | |
| Ratio recallers vs abandoned rate | 4 days ago | MikaelMartinez | 11th Jan '19 | 1 | |
| dialler manager/strategy training | 6 days ago | NathanWinstanley | 9th Jan '19 | 1 | |
| Introducing a chat channel, will it lead to a reduction in volume in other areas? | 6 days ago | JamesCollett | 9th Jan '19 | 2 | |
| Counting emails in abandoned calculation? | 1 week ago | EmmaMitchell | 6th Jan '19 | 1 | |
| Calculate number of FTE to work in social media | 2 weeks ago | Abobakrbalfaqih | 1st Jan '19 | 1 | |
| Global WFM Vs Local WFM | 2 weeks ago | MiteshShah | 3rd Jan '19 | 1 | |
| Holiday allowance | 2 weeks ago | ShaneO'Neill | 3rd Jan '19 | 1 | |
| Call Centre Accreditation | 2 weeks ago | LisaWright | 4th Jan '19 | 1 | |
| Drop Out Rates During Onboarding Training | 2 weeks ago | CarolynBlunt | 10th Dec '18 | 2 | |
| Smartphones in the contact centre | 2 weeks ago | Rob Clark | 4th Jan '19 | 1 | |
| Erlang C | 2 weeks ago | TraceyJOnes | 2nd Jan '19 | 1 | |
| Shrinkage Formula | 3 weeks ago | AbhishekChoudhary | 14th Dec '18 | 2 | |
| How can I identify an agent avoiding calls on CMS? | 3 weeks ago | Manlio Mascareño | 25th Dec '18 | 1 | |
| Avaya CMS Supervisor R18 - calls released report | 3 weeks ago | FedeRico | 26th Mar '18 | 7 | |
| WFM Scheduling Issues (IEX TotalView) | 3 weeks ago | Sabu | 9th Feb '06 | 8 | |
| How can I get a good call center project | 3 weeks ago | MayaNigam | 22nd Dec '18 | 1 | |
| how do i manually compute for the service level of 2 split/skills? | 4 weeks ago | JCPin | 21st Dec '18 | 1 | |
| Can Verint Impact 360 be used to forecast/schedule for Outbound calling? | 4 weeks ago | Jeffhumphreys | 20th Dec '18 | 1 | |
| Where to start? | 4 weeks ago | mariaC | 20th Dec '18 | 1 | |
| Sunday trading | 4 weeks ago | SukiDheandsa | 18th Dec '18 | 1 | |
| Spanish queue bilingual vs non-bi | 4 weeks ago | JoniMitchell | 14th Dec '18 | 1 | |
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