Community Forum

Welcome to the new Call Centre Helper Community!

We have integrated all our community sections into one - This includes our Call Centre Helper Forum, the Call Centre Helper Questions and Answers, along with CallCentreVoice.

Recently Active Topics

Topic Last Updated Started by Started on Replies
Coughing when on call with customer by call centre agent 1 day ago AbimbolaAkinnuoye 13th Dec '19 0
Productivity of Chat agent 2 days ago AnupamPaul 13th Dec '19 0
Verint Impact 360 version 11.1 2 days ago IanBlower 2nd May '18 4
What is a good featureless voip? 2 days ago JohnBayner 9th Dec '19 1
Shrinkage 2 days ago IsmailKara 11th Dec '19 1
AHT in back office tasks 3 days ago SarahWilson 11th Dec '19 0
Measuring E-mail Quality 3 days ago NealRoleston 11th Dec '19 2
Cal Center Required IT Equipment 4 days ago DavidKarangwa 8th Dec '19 1
How can I evalaute quality on social media? 4 days ago NatachaBazile 9th Dec '19 1
How to ask a survey if you really do not want customer to give feedback 5 days ago JohnLibiran 10th Dec '19 0
Service Level and Abandoned Calls 5 days ago MiteshShah 9th Dec '19 1
Request for Proposal 6 days ago DarrenLaw 9th Dec '19 0
Laws on Headsets 6 days ago Laura 11th Jul '02 7
Benchmark for customer propensity to contact 6 days ago DeanKennedy 6th Dec '19 1
CRM which can handle companies, contractors and customers 2 weeks ago RanBradu 27th Nov '19 1
Cli being blocked by EE 2 weeks ago RehannaOld 27th Nov '19 1
Hold time standards/benchmark 2 weeks ago SherryBelcher 21st Nov '19 1
Adding shrinkage to workload FTE 3 weeks ago Anon 7th Mar '16 2
AVAYA CMS REPORT - transferred calls to specific vdn 3 weeks ago FedeRico 4th Nov '19 1
Targets for Email AHT 3 weeks ago Nicky Leighton 9th May '17 3
Industry Standards For Calling Times 3 weeks ago Gary 13th Jan '04 12
Forecasting Issue Multi Channel 3 weeks ago JamesMiles 19th Nov '19 2
Back office interval wise FTE calculation 4 weeks ago gurpreetsingh 16th Nov '19 1
Overflow calls 4 weeks ago MarinaVecheslova 12th Nov '19 1
Early warning system (EWS) or RAG analysis 4 weeks ago MitheshRS 10th Nov '19 1
 

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