Community Forum
Welcome to the new Call Centre Helper Community!
We have integrated all our community sections into one - This includes our Call Centre Helper Forum, the Call Centre Helper Questions and Answers, along with CallCentreVoice.
Recently Active Topics
| Topic | Last Updated | Started by | Started on | Replies | |
|---|---|---|---|---|---|
| Unsuccessful Call Ratio | 16 hours ago | AltafSimavatwala | 20th Oct '17 | 0 | |
| Erlang model equivalent for service centre | 18 hours ago | lzkl | 20th Oct '17 | 1 | |
| How to get first client? | 1 day ago | Michael | 24th Jan '06 | 9 | |
| High turnover rate of employment at call centers | 2 days ago | MaryWright | 13th Oct '17 | 3 | |
| Work Force Management Tools | 2 days ago | Cindi Chandler | 17th Oct '17 | 1 | |
| Chat KPIs | 2 days ago | JorgeCarrillo | 14th Oct '17 | 1 | |
| Actual Required FTE Calculation | 2 days ago | Anon | 8th Jan '15 | 7 | |
| Newspaper Call Centre - Need advice on quality training... | 2 days ago | MaryWright | 13th Oct '17 | 1 | |
| Tell me a situation | 2 days ago | Fady karamGhaly | 12th Oct '17 | 2 | |
| Calculate FTE for Webchat | 2 days ago | TonyJones | 4th Oct '17 | 1 | |
| What is the default Nice IEX Database name when connecting via ODBC | 2 days ago | SiyaMacoba | 18th Oct '17 | 0 | |
| How can call volumes be reduced in call centers? | 3 days ago | NancyM | 18th Oct '17 | 1 | |
| Assign People to different task and Head Counts | 4 days ago | EdwardSmith | 2nd Oct '17 | 1 | |
| Difference between Call Center and Contact Center? | 5 days ago | FIDA AL BALUSHI | 15th Oct '17 | 1 | |
| workforce management training | 1 week ago | AnuradhaSingh | 12th Oct '17 | 1 | |
| Erlang calculator assumes 8 hour day, and need a 24/7 coverage | 1 week ago | AymanElmani | 11th Oct '17 | 1 | |
| Forecasting for year on year increases | 2 weeks ago | LukeO | 9th Oct '17 | 1 | |
| Staffing Calculator for Email queues | 2 weeks ago | sayan_guharoy | 27th May '10 | 14 | |
| Normalising calls for forecasting FTE requirements | 2 weeks ago | DorotaMorris | 21st Sep '17 | 2 | |
| caci-forecaster | 2 weeks ago | Anthony | 16th Mar '17 | 2 | |
Most Viewed Topics
| Topic | Posts | Views |
|---|---|---|
| How to calculate the number of agents required | 28 | 122181 |
| At what point are you allowed to hang up on a caller? | 28 | 41793 |
| Games ideas for an Office Olympic themed incentive | 4 | 40285 |
| how do you deal with call escalation? | 6 | 35754 |
| What should we call our front line call centre staff? | 17 | 27066 |
| Formula to calculate the call resolution | 3 | 14857 |
| I need a good name for a new Contact Centre | 7 | 14810 |
| Regulations on outbound calling times | 2 | 13360 |
| Quality Monitoring Forms | 43 | 11801 |
| Forecasting Service Levels in absence of WFM | 13 | 11009 |
| What makes an outbound sales agent?? | 6 | 10169 |
| FTE Calculation Question | 13 | 10002 |
| Call evaluation criteria | 3 | 9353 |
| grade of service formulas | 3 | 8897 |
| to determine FTE requirements | 6 | 8327 |
| Actual Required FTE Calculation | 8 | 8271 |
| Call Flow Design Best Practice | 4 | 8140 |
| How to answer "Why should we hire you?" in interview? | 4 | 8078 |
| Use of full names | 14 | 7688 |
| Agents break times | 9 | 7666 |
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