Community Forum

Welcome to the new Call Centre Helper Community!

We have integrated all our community sections into one - This includes our Call Centre Helper Forum, the Call Centre Helper Questions and Answers, along with CallCentreVoice.

Recently Active Topics

Topic Last Updated Started by Started on Replies
Contact Center/Customer Service Awards 16 hours ago DarcyLindner 17th Apr '19 0
Screen capture software 2 days ago PeterWood 15th Apr '19 1
Removing AHT Completely 2 days ago MichaelCope 13th Apr '19 1
Capital Index Asking For 3rd Party information 3 days ago shyamprasad 14th Apr '19 1
How to calculate HC using Erlang calculator when 1 agent handle 2~3 chats at the same time. 6 days ago GINSEOYOU 12th Apr '19 1
Cell Phone Policies: Remote Workers 7 days ago PatiencePresnell 10th Apr '19 1
How to have agents handle angry customers? 7 days ago CorieBrice 11th Apr '19 1
How to calculate occupancy on back office 1 week ago JohnParker 9th Apr '19 1
FTE required 1 week ago SmiritiSaxena 30th Mar '19 2
FTE for an outbound service. 1 week ago AlecsAndru 8th Apr '19 1
Looking for an affordable WFM software while changing our phone system 1 week ago SebastienNadeau 9th Apr '19 1
Weekly FTE / Cap Plan / Reduced Op Hours 1 week ago LeishaCarter 6th Apr '19 3
FTE Calculation at a monthly 1 week ago PatriceSylvain 13th Sep '18 10
Split/Skill Summary Interval 2 weeks ago KimBeczkala 2nd Apr '19 1
Setting a Split/Skill Summary Daily to display multiple skills 2 weeks ago KevinShields 2nd Apr '19 1
Call Center set up implementation plan template in Microsoft Project format 2 weeks ago JonathanJackson 3rd Apr '19 1
Outbound RPC (Right Party Contact) 2 weeks ago Dan 27th Jan '11 7
Top 100 Largest Contact Centers in US 2 weeks ago BobPatterson 2nd Apr '19 1
Impact of adding Chat services to the service desk 2 weeks ago TeyWiseman 28th Mar '19 1
How is agent occupancy rate calculated 2 weeks ago VickiLisle 28th Mar '19 2
Where to start? 3 weeks ago mariaC 20th Dec '18 2
Backoffice FTE Caculation 3 weeks ago Anon 13th May '16 10
Abondon Rate 3 weeks ago Mark 4th Feb '05 7
Question about non voice scheduling with ERLANGC calculator 3 weeks ago LiZhi 25th Mar '19 1
ACD System Counts Call Backs as Abandon 3 weeks ago PhilR 25th Mar '19 1
 

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