Community Forum

Welcome to the new Call Centre Helper Community!

We have integrated all our community sections into one - This includes our Call Centre Helper Forum, the Call Centre Helper Questions and Answers, along with CallCentreVoice.

Recently Active Topics

Topic Last Updated Started by Started on Replies
Call Logging/Tagging 56 minutes ago AntoinetteCamilleri 25th May '20 1
Call Rates 58 minutes ago WhitneyEspinosa 21st May '20 1
Virtual incentive - any ideas? 59 minutes ago Rosie T 26th May '20 1
WFM Terminology 1 hour ago OrethaMcBride 20th May '20 1
Standard call center model 1 hour ago FatemehEskandarzadeh 17th May '20 1
Knowldge Skills Matrix 1 hour ago SaraTracey 15th May '20 1
Required FTE with long SLA 1 hour ago KyleChan 12th May '20 1
Regarding Shrinkage 1 hour ago CharlesNavis 8th May '20 1
Error when the interviewee entered with a decimal number. 1 hour ago MATEUSALMEIDA 25th May '20 1
Mask Use In Contact Centres 4 days ago tom 19th May '20 2
Per hour productivity 4 days ago NishadK 20th May '20 1
TOTAL FTE to manage contact volumes 4 days ago LeanneGodbee 14th May '20 3
start up anticipating 1k calls per day 5 days ago MaryD'Souza 20th May '20 1
Outbound calling - allowable times (USA) 6 days ago BobSmith 19th May '20 1
QA Supervisor's role 6 days ago TaRayWhite 6th May '20 2
Case studies for the Effectiveness of Web Chat 2 weeks ago Lee G 24th Feb '11 6
Typing while talking 2 weeks ago cliveb30 4th Jul '11 10
FTE Requirements in Omnichannel 2 weeks ago WinstonNvrr 11th May '20 4
Impact 360 v15.1 output to Oracle Fusion HR 2 weeks ago CraigHooton 12th May '20 1
Predicted Abandonment Rate 2 weeks ago VictoriaEmerson 11th May '20 1
What is a blackout day in a call center /backoffice ? 2 weeks ago SaujanyaKhare 12th May '20 1
Lunch Duration - Best Practice 2 weeks ago CBrown 8th May '20 1
Business setup 2 weeks ago VishalSehdev 7th May '20 1
Erlang Calculator is working again 3 weeks ago meganhancock 6th May '20 2
Back-Office headcount calculation 3 weeks ago Mostafa ElGabry 3rd May '20 1
 

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