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Welcome to the new Call Centre Helper Community!
We have integrated all our community sections into one - This includes our Call Centre Helper Forum, the Call Centre Helper Questions and Answers, along with CallCentreVoice.
Recently Active Topics
| Topic | Last Updated | Started by | Started on | Replies | |
|---|---|---|---|---|---|
| Business Retention | 3 hours ago | JamieS | 19th Mar '19 | 0 | |
| How to calculate the number of agents required | 12 hours ago | Randerton | 10th Oct '11 | 29 | |
| Customer Service Training | 15 hours ago | RyanCarson | 15th Mar '19 | 1 | |
| pensions customer database | 15 hours ago | joshhazelwood | 18th Mar '19 | 1 | |
| Forecasting accuracy interval | 1 day ago | PaulJones | 18th Mar '19 | 1 | |
| Project Plan for new call centre set up | 1 day ago | Lucia | 30th May '08 | 24 | |
| Call Centre career | 5 days ago | PeterGillon | 13th Mar '19 | 1 | |
| Desktop PC or Laptop | 5 days ago | Peter Ashworth | 13th Mar '19 | 1 | |
| Customer Service Preferred Contact Method | 5 days ago | BenHeslop | 14th Mar '19 | 1 | |
| Call quality monitoring in Debt Collection CC | 5 days ago | GeorgiKriviralchev | 13th Mar '19 | 1 | |
| Atendimento Via Chat | 1 week ago | ManuelFernandes | 11th Mar '19 | 1 | |
| Calculating Absenteeism | 1 week ago | BrianFox | 11th Mar '19 | 1 | |
| Managing Your Emotions with Aggressive Customers | 2 weeks ago | Simon | 3rd Mar '17 | 3 | |
| Work at home internet speed requirements | 2 weeks ago | DanaBuckett | 26th Feb '19 | 1 | |
| How to Forecast? | 2 weeks ago | RobJones | 25th Feb '19 | 1 | |
| Repeated calls | 2 weeks ago | JavedAhmad | 23rd Feb '19 | 1 | |
| What is Throughput in WFM? | 2 weeks ago | DeepakRoy | 23rd Feb '19 | 1 | |
| Workforce Manager Annual Goals | 2 weeks ago | HarryMarkhorst | 12th Feb '19 | 1 | |
| Need to predict monthly service levels | 2 weeks ago | ShannonWard | 22nd Feb '19 | 1 | |
| Avaya CMS - ACW per Skill | 2 weeks ago | RafaelPlowden | 11th Feb '19 | 1 | |
| Graceful degradation in High inbound flow for e-commerce App based customers | 2 weeks ago | PareshDharankar | 28th Feb '19 | 1 | |
| Sales Performance Coaching | 2 weeks ago | DavidWilliams | 4th Mar '19 | 1 | |
| how do I forecast a service level? | 2 weeks ago | abigailevans | 28th Feb '19 | 1 | |
| Recruitment Scorecard | 2 weeks ago | MarkPowling | 7th Mar '19 | 1 | |
| Workforce Case | 2 weeks ago | MidoSiko | 7th Mar '19 | 1 | |
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