Community Forum

Welcome to the new Call Centre Helper Community!

We have integrated all our community sections into one - This includes our Call Centre Helper Forum, the Call Centre Helper Questions and Answers, along with CallCentreVoice.

Recently Active Topics

Topic Last Updated Started by Started on Replies
Service Level Calculation 1 day ago PaulCooper 14th Oct '19 3
GDPR and Outbound calls 4 days ago Naomivan Aswegen 18th Oct '19 0
Cost per channel (call, mail, chat, messaging ,etc.) 4 days ago FrançoisJOUANDET 18th Oct '19 0
Resource Planning 4 days ago MichellePhillips 18th Oct '19 0
Buddy Scheme 4 days ago CharlotteScothern 15th Oct '19 1
Monthly Head Count Model 4 days ago RalphMacks 15th Oct '19 1
Sample Inbound Call Center SOP 5 days ago Rencm 19th Jun '18 3
Agent Name Appearing twice in Reports 5 days ago RobertRiker 16th Oct '19 1
How to calculate the number of agents required 6 days ago Randerton 10th Oct '11 33
How to calculate FTE requirements on a monthly level 7 days ago Anon 3rd Apr '13 5
Forecast 2 weeks ago NishadK 10th Oct '19 1
CTI screen pop up 2 weeks ago ErwinSukarna 8th Oct '19 2
Poisson and Contact Centre Forecasts 2 weeks ago SarahWilson 9th Oct '19 3
How to annoy a telesales person 2 weeks ago Marianne 14th Nov '01 23
How long should you keep your call centre data ? 2 weeks ago NicolasBarriault 8th Oct '19 1
Kpi- Conformance 2 weeks ago EmmaFerries 4th Oct '19 1
Do you have specialist agents or generalists 2 weeks ago RheaHall-Spencer 7th Oct '19 1
what is service label of a contact center? 2 weeks ago parvezmosharaf 8th Oct '19 1
What is the calls per subscriber rate(standard) in telecom industry(South Asia)? 2 weeks ago MazedurRahman 6th Oct '19 1
AgentsFTE in CallCenter Helper Excel Calc jumps 2 weeks ago Lex Smith 26th Sep '19 2
WFM analysts to staff ratio 3 weeks ago SuzanneWolf 3rd Oct '19 1
Absence levels in Call Centres 3 weeks ago Mike Burgum 1st Oct '19 2
Ensuring Agents Login On Time 3 weeks ago SarahDickey 30th Sep '19 1
Avaya Aux codes 3 weeks ago Scott 29th May '08 7
Call routing based on Forecast 3 weeks ago BalamuruganKarunanithi 29th Sep '19 1
 

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