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Welcome to the new Call Centre Helper Community!
We have integrated all our community sections into one - This includes our Call Centre Helper Forum, the Call Centre Helper Questions and Answers, along with CallCentreVoice.
Recently Active Topics
| Topic | Last Updated | Started by | Started on | Replies | |
|---|---|---|---|---|---|
| Mask Use In Contact Centres | 34 minutes ago | tom | 19th May '20 | 3 | |
| 16 to 24 years olds and employment prospects | 13 hours ago | Bunnycatz | 20th Oct '11 | 16 | |
| Opening hours vs opening hours telephone | 3 days ago | LisetteBuhrs | 3rd Jul '20 | 0 | |
| Resource requirement Calculation on Chat | 4 days ago | lloydmartin | 3rd Jul '20 | 0 | |
| Voice and Non-Voice in Process Means in BPO | 5 days ago | Abhinav | 21st Jan '16 | 6 | |
| Virtual Contact Centre | 6 days ago | AnkitKapoor | 30th Jun '20 | 1 | |
| What are the some of the key assessments to look out for when recruiting for Emails and Social Media desks? | 6 days ago | DoyeEbi | 26th Jun '20 | 2 | |
| Customer Feedback Form | 6 days ago | AnkitKapoor | 30th Jun '20 | 1 | |
| required FTE calculation (non-voice) | 7 days ago | Anon | 15th Nov '14 | 11 | |
| Metrics to Measure WFM Analyst Performance | 7 days ago | EricRichards | 23rd Jun '20 | 1 | |
| Team Leader requirment | 7 days ago | SunilKumar Sharma | 25th Jun '20 | 1 | |
| Team leader exam questions | 7 days ago | Fady Mohamed | 17th Jun '20 | 1 | |
| Sizing non voice projects | 7 days ago | AmrMobarez | 26th Jun '20 | 1 | |
| How to convert FTE into heads and/or hours | 7 days ago | ManuelHernandez | 28th Jun '20 | 1 | |
| Funniest Call Center Stories | 2 weeks ago | Brent | 20th Dec '01 | 16 | |
| Non voice emails | 2 weeks ago | KerryRobinson | 13th Jun '20 | 2 | |
| Capacity Planning Templates | 2 weeks ago | Claire Walton | 6th Apr '17 | 2 | |
| When you disagree with metrics | 3 weeks ago | MarkDay | 17th Jun '20 | 1 | |
| When to use that a call is being recorded | 3 weeks ago | MauraBecknell | 18th Jun '20 | 1 | |
| Webinar Length | 3 weeks ago | Angelo Vargas | 18th Jun '20 | 1 | |
| Remote Quality Monitoring | 3 weeks ago | LeytonWilliams | 15th Jun '20 | 2 | |
| Backoffice FTE Caculation | 3 weeks ago | Anon | 13th May '16 | 12 | |
| Service Level Vs Abandonment Rates | 3 weeks ago | Laura | 15th Oct '09 | 2 | |
| Erlang C on Google App Script (Google Sheets) | 3 weeks ago | GianlucaMerler | 10th Mar '20 | 2 | |
| Call Logging | 3 weeks ago | DougieMorrison | 13th Jun '20 | 1 | |
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