Community Forum

Welcome to the new Call Centre Helper Community!

We have integrated all our community sections into one - This includes our Call Centre Helper Forum, the Call Centre Helper Questions and Answers, along with CallCentreVoice.

Recently Active Topics

Topic Last Updated Started by Started on Replies
Online Erlang Calculator versus Excel version 1 day ago ConorTwomey 13th Sep '21 1
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Forecast Service Demand Need for New App 1 day ago PhilipHunt 21st Sep '21 1
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Break times for call centre 1 day ago MaameAcquah 2nd Sep '21 1
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Delivery if cross skilled agent is on avail for entire interval 4 weeks ago BikramjeetVirdi 24th Aug '21 1
What is a Business Dress Code these Days? 4 weeks ago Ann-Marie 17th Oct '06 12
Zendesk shift planner 4 weeks ago SallyJackson 19th Aug '21 1
how to calculate FTE if i have the below data? 1 month ago MohamedOsama 13th Aug '21 1
Scenario to test a Workforce Planner 1 month ago JimButler 11th Aug '21 1
WFM & workload distribution 2 months ago JamieS 3rd Aug '21 1
Call Centre Verification - Financial Services 2 months ago ChrisHicks 29th Jul '21 2
Edit staff required in iex 2 months ago MilesLiang 30th Jul '21 1
Performance goals and metrics for CSRs and Supervisors 2 months ago LynnetteLemon 11th Jul '21 2
Number of supervisors 2 months ago RalphMacks 23rd Jul '21 1
Free Forecasting Excel Template 2 months ago YadavagiriGovindaraj 24th Jul '21 1
Ok, ready to be stumped on monhtly required FTE with a wonky service level? 2 months ago FreddyFlynn 22nd Jul '21 1
CTC 2 months ago zeinab Ayash 2nd Jul '21 1
Best way to calculate resource required for email demand 2 months ago FaizalMindhola 8th Jul '21 1
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