Community Forum

Welcome to the new Call Centre Helper Community!

We have integrated all our community sections into one - This includes our Call Centre Helper Forum, the Call Centre Helper Questions and Answers, along with CallCentreVoice.

Recently Active Topics

Topic Last Updated Started by Started on Replies
GDPR and Outbound calls 14 hours ago Naomivan Aswegen 18th Oct '19 0
Service Level Calculation 17 hours ago PaulCooper 14th Oct '19 2
Resource Planning 20 hours ago MichellePhillips 18th Oct '19 0
Buddy Scheme 20 hours ago CharlotteScothern 15th Oct '19 1
Monthly Head Count Model 21 hours ago RalphMacks 15th Oct '19 1
Sample Inbound Call Center SOP 2 days ago Rencm 19th Jun '18 3
Agent Name Appearing twice in Reports 2 days ago RobertRiker 16th Oct '19 1
How to calculate the number of agents required 3 days ago Randerton 10th Oct '11 33
How to calculate FTE requirements on a monthly level 3 days ago Anon 3rd Apr '13 5
Forecast 1 week ago NishadK 10th Oct '19 1
CTI screen pop up 1 week ago ErwinSukarna 8th Oct '19 2
Poisson and Contact Centre Forecasts 1 week ago SarahWilson 9th Oct '19 3
How to annoy a telesales person 1 week ago Marianne 14th Nov '01 23
How long should you keep your call centre data ? 1 week ago NicolasBarriault 8th Oct '19 1
Kpi- Conformance 1 week ago EmmaFerries 4th Oct '19 1
Do you have specialist agents or generalists 2 weeks ago RheaHall-Spencer 7th Oct '19 1
what is service label of a contact center? 2 weeks ago parvezmosharaf 8th Oct '19 1
What is the calls per subscriber rate(standard) in telecom industry(South Asia)? 2 weeks ago MazedurRahman 6th Oct '19 1
AgentsFTE in CallCenter Helper Excel Calc jumps 2 weeks ago Lex Smith 26th Sep '19 2
WFM analysts to staff ratio 2 weeks ago SuzanneWolf 3rd Oct '19 1
Absence levels in Call Centres 2 weeks ago Mike Burgum 1st Oct '19 2
Ensuring Agents Login On Time 2 weeks ago SarahDickey 30th Sep '19 1
Avaya Aux codes 2 weeks ago Scott 29th May '08 7
Call routing based on Forecast 3 weeks ago BalamuruganKarunanithi 29th Sep '19 1
Last login Date by Agent 3 weeks ago JanelleHoneybrook 27th Sep '19 1
 

Most Viewed Topics

Topic Posts Views
How to calculate the number of agents required 34 199278
Games ideas for an Office Olympic themed incentive 5 48683
How do you deal with Call Escalation? 6 48201
Actual Required FTE Calculation 20 36302
What should we call our front line call centre staff? 16 32627
What is a Business Dress Code these Days? 25 26379
How to get first client? 11 24745
Key metrics to include in the SOW 3 23225
Difference between Occupancy and Utilization 3 22008
Quality Monitoring Forms 46 21418
AHT Glide Path (Learning curve) calculation 3 21215
Utilization calculation 16 20673
Formula to calculate the call resolution 7 20573
Dear IT Support 2 20245
I need a good name for a new Contact Centre 7 20230
FTE Calculations 15 20109
Regulations on outbound calling times 2 19801
FTE Calculation Question 16 19024
Acceptable Waiting Time? 16 18515
Forecasting Service Levels in absence of WFM 13 18314