Community Forum
Welcome to the new Call Centre Helper Community!
We have integrated all our community sections into one - This includes our Call Centre Helper Forum, the Call Centre Helper Questions and Answers, along with CallCentreVoice.
Recently Active Topics
| Topic | Last Updated | Started by | Started on | Replies | |
|---|---|---|---|---|---|
| Scheduling breaks/ lunches in an excel report | 3 hours ago | DannyA | 27th Sep '17 | 2 | |
| Designer Jobs Huddesfield UK | 8 hours ago | fwfwfgweg | 11th Dec '18 | 0 | |
| How to calculate the number of agents required | 8 hours ago | Randerton | 10th Oct '11 | 28 | |
| Need call centers/ Brokers | 9 hours ago | EmmaDavis | 11th Dec '18 | 0 | |
| Drop Out Rates During Onboarding Training | 1 day ago | CarolynBlunt | 10th Dec '18 | 0 | |
| Software that can calculate Email SLA | 1 day ago | ShashidharanNadarajah | 8th Dec '18 | 3 | |
| Three key priorities to improve customer service within call center | 3 days ago | KhristinaIvanenko | 7th Dec '18 | 1 | |
| Contact ID Audit | 3 days ago | VictoriaHeard | 7th Dec '18 | 2 | |
| Scheduling agents | 3 days ago | AbhishekKumar | 8th Dec '18 | 1 | |
| Forecasting Accuracy? | 4 days ago | JakeGrange | 7th Dec '18 | 1 | |
| Peer Mentoring | 5 days ago | BonnieFerraiolo | 5th Dec '18 | 2 | |
| Max occupancy on the Excel Calculator Template | 5 days ago | AndrewWilson | 6th Dec '18 | 1 | |
| Call Center Mystery shopping | 6 days ago | HarriFagerholm | 5th Dec '18 | 1 | |
| Tooth to Tail Ratio Calculation | 6 days ago | GautamKumar | 4th Dec '18 | 2 | |
| How to predict Service Level based on Call Abandon Rates | 7 days ago | HongyongLee | 4th Dec '18 | 1 | |
| Difference between the quality assurance and quality control | 1 week ago | EsraaMahfouz | 30th Nov '18 | 1 | |
| PTO Request Timeline | 2 weeks ago | KevinWeller | 29th Nov '18 | 1 | |
| Outbound Staffing Model / Calculator | 2 weeks ago | RGT | 29th Nov '18 | 1 | |
| Customer effect | 2 weeks ago | ececaugn | 29th Nov '18 | 1 | |
| Average speed of answer planning | 2 weeks ago | AnonAnon | 28th Nov '18 | 2 | |
| Should a Contact Centre Manager take calls? | 2 weeks ago | BernadetteForde | 27th Nov '18 | 3 | |
| Recruitment for Experienced Customer Service | 2 weeks ago | A. | 27th Nov '18 | 1 | |
| How to Calculate hourly manpower in call center. Where AHT is 200 seconds. | 2 weeks ago | SameerSharma | 27th Nov '18 | 1 | |
| Verint Call Recording | 2 weeks ago | JD | 27th May '09 | 6 | |
| Customer care via social websites | 2 weeks ago | Tarek Smith | 26th Nov '18 | 1 | |
Most Viewed Topics
| Topic | Posts | Views |
|---|---|---|
| How to calculate the number of agents required | 30 | 166744 |
| Games ideas for an Office Olympic themed incentive | 5 | 44222 |
| how do you deal with call escalation? | 6 | 41509 |
| What should we call our front line call centre staff? | 17 | 29259 |
| Actual Required FTE Calculation | 18 | 21821 |
| AHT Glide Path (Learning curve) calculation | 3 | 17615 |
| Formula to calculate the call resolution | 7 | 17170 |
| I need a good name for a new Contact Centre | 7 | 17009 |
| Quality Monitoring Forms | 43 | 16897 |
| Regulations on outbound calling times | 2 | 16294 |
| How to get first client? | 10 | 16096 |
| FTE Calculation Question | 17 | 14449 |
| Forecasting Service Levels in absence of WFM | 13 | 14112 |
| Dress code | 25 | 13872 |
| Acceptable Waiting Time? | 16 | 13394 |
| Key metrics to include in the SOW when hiring a 3rd Party Call Centre | 3 | 12890 |
| Utilization calculation | 16 | 11803 |
| FTE Calculations | 13 | 11204 |
| What makes an outbound sales agent?? | 6 | 11032 |
| Grade of Service Formulas | 3 | 10877 |
Categories
Ask a Question
& Find an Answer
Get answers from the Call Centre Helper community on your most difficult challenges
Download
