Community Forum

Welcome to the new Call Centre Helper Community!

We have integrated all our community sections into one - This includes our Call Centre Helper Forum, the Call Centre Helper Questions and Answers, along with CallCentreVoice.

Recently Active Topics

Topic Last Updated Started by Started on Replies
Customer complaint - product did not arrive on time 7 hours ago M vKarthik 11th Aug '20 1
Managing/Establishing a Call Center with "Moving" Staff 7 hours ago Frank Muniz 6th Aug '20 1
How to make better your team work? 7 hours ago Robert Shiff 7th Aug '20 1
Tips to improve collections during covid-19 7 hours ago ANGELARODRIGUEZ 7th Aug '20 1
Staffing required with SL target 7 hours ago KayasHussain 10th Aug '20 1
How to get clients and contracts 7 hours ago KrishmarJackson 10th Aug '20 1
How to idetify abnormal repeat call 7 hours ago YAHSIENHOU 11th Aug '20 1
Benchmarking 7 hours ago FabsGiosts 11th Aug '20 1
Funniest Call Center Stories 5 days ago Brent 20th Dec '01 18
What is the best way to find out how many Agents I need for my Call Centre? 5 days ago MaureenWanu 4th Aug '20 3
Reporting Period on Erlang C calculations 5 days ago KeithBudurka 14th May '18 6
Schedule Rotation 6 days ago lesegonkepe 4th Aug '20 1
Calls per hour calculation 6 days ago AmyLynn 31st Jul '20 1
The New Erlang Calculator 6 days ago andrewc 4th Aug '20 4
Agent productivity Formula 1 week ago Hariharan Vasu 6th Mar '17 5
Quality Assurance Vs Team Supervisor 1 week ago ERAC123 21st Jan '10 18
How do you define the Capacity Plan? What is its objective and purpose 2 weeks ago mohitathaley 23rd Sep '19 3
Actual Required FTE Calculation 2 weeks ago Anon 8th Jan '15 20
Staffing based off ASA 2 weeks ago KathyComan 30th Jul '20 1
Slang in the Call Centre? 2 weeks ago GarryGray 23rd Jul '20 1
Best Incoming Contacts calculation 2 weeks ago JacoboGranados 23rd Jul '20 1
Agent Attitude 2 weeks ago eslamabdou 24th Jul '20 1
WFM Template for Calls, Emails, Messaging & Social 3 weeks ago RodderickArmstrong 20th Jul '20 2
Resource requirement Calculation on Chat 3 weeks ago lloydmartin 3rd Jul '20 1
SLA and Abandon Formulas in Erlang 3 weeks ago Carlos. 7th Jul '20 1
 

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