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Welcome to the new Call Centre Helper Community!
We have integrated all our community sections into one - This includes our Call Centre Helper Forum, the Call Centre Helper Questions and Answers, along with CallCentreVoice.
Recently Active Topics
| Topic | Last Updated | Started by | Started on | Replies | |
|---|---|---|---|---|---|
| Csat work flow | 1 hour ago | ahsanzameer | 11th May '21 | 0 | |
| Low Productivity Due to unresolved customer queries | 8 hours ago | YandaMavuya | 11th May '21 | 1 | |
| FTE needs to meet sla | 1 day ago | CharlesCravens | 7th May '21 | 1 | |
| Math Question | 1 day ago | Christa DeAddio PAGAN | 10th May '21 | 1 | |
| How to collaborate with other advisors across different centers? | 3 days ago | JustinFosso | 4th May '21 | 2 | |
| Daily leave % | 3 days ago | ChristineDenham | 7th May '21 | 2 | |
| Segmenting data when calculating AHT, ATA | 4 days ago | JavierLópez | 7th May '21 | 1 | |
| ACPD Meaning | 5 days ago | CassandraKolp | 5th May '21 | 2 | |
| Training in the UK | 5 days ago | LiamTait | 6th May '21 | 1 | |
| WFM/WFP Course | 2 weeks ago | DanWarriner | 29th Apr '21 | 1 | |
| How to consider the IVR time in the Erlang calculator | 2 weeks ago | JavierLópez | 23rd Apr '21 | 7 | |
| Erlang help | 2 weeks ago | ChristineDenham | 28th Apr '21 | 1 | |
| What is an Answering Services and Why Use One? | 2 weeks ago | GetCallers | 19th Mar '21 | 2 | |
| What percent of calls do not call back | 2 weeks ago | LauraSikorski | 21st Apr '21 | 1 | |
| Best practice for counting calls | 2 weeks ago | AmandaBallinger | 21st Apr '21 | 1 | |
| AI/Chatbot services | 2 weeks ago | RichRaymond | 15th Apr '21 | 1 | |
| Does anyone have a way of deflecting queuing calls to the web without it increasing their abn% | 2 weeks ago | NeilDavis | 12th Apr '21 | 1 | |
| Manpower calculation | 2 weeks ago | SeethaKumaran | 26th Apr '21 | 1 | |
| Are you still using 80/20 | 2 weeks ago | traceyStrutt | 23rd Apr '21 | 1 | |
| Mask Use In Contact Centres | 3 weeks ago | tom | 19th May '20 | 7 | |
| How many chats where a customer starts it and then doesn't say anything is 'normal'? | 3 weeks ago | TaniaGammon | 13th Apr '21 | 2 | |
| Profit and Loss statements in call centre | 3 weeks ago | Anon | 11th Jun '15 | 4 | |
| Cold Calling Charity Center Raising Funds | 4 weeks ago | Karen McClay | 13th Apr '21 | 1 | |
| Erlang Calculator - Calls across the week distribution | 4 weeks ago | AngelaRosado | 13th Apr '21 | 1 | |
| Extreme Spike in Call Volume | 4 weeks ago | ScottHanes | 13th Apr '21 | 1 | |
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| How to calculate AHT manually | 17 | 31766 |
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