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Welcome to the new Call Centre Helper Community!
We have integrated all our community sections into one - This includes our Call Centre Helper Forum, the Call Centre Helper Questions and Answers, along with CallCentreVoice.
Recently Active Topics
| Topic | Last Updated | Started by | Started on | Replies | |
|---|---|---|---|---|---|
| On Premise Solution | 37 minutes ago | CharlesMoncrieff | 20th Jul '18 | 0 | |
| I want someon's call recording | 16 hours ago | SRUSHTIRanpise | 19th Jul '18 | 0 | |
| BCM 450 and a Call Center | 22 hours ago | FelixMendez | 17th Jul '18 | 2 | |
| total talk time formula | 1 day ago | PalesaHlongwane | 19th Jul '18 | 0 | |
| Screen Recording for Quality Assurance | 2 days ago | DaveSmith | 18th Jul '18 | 2 | |
| ROI on Adherence | 2 days ago | RobertEwing | 18th Jul '18 | 0 | |
| How to Calculate Agent Efficiency? | 2 days ago | Portia Malloy | 18th Jul '18 | 0 | |
| Shift planning for a 24 hour operation | 2 days ago | HitulVadgama | 18th Jul '18 | 0 | |
| Customer Service In Twitter | 2 days ago | Abobakrbalfaqih | 18th Jul '18 | 0 | |
| Dialler Consultancy as a Freelance Service | 2 days ago | Alvin | 18th Jul '18 | 0 | |
| Next Customer Services calling me back asking me to confirm my identity... | 2 days ago | deetrickey | 18th Jul '18 | 0 | |
| Smartsync Help on IEX WFM | 2 days ago | KaleemMahmood | 18th Jul '18 | 0 | |
| Should agents/associates give their full name ??? | 3 days ago | Richard | 16th Dec '02 | 8 | |
| Downloading excel calculator | 3 days ago | CliffGibson | 17th Jul '18 | 1 | |
| Forecast Calls Offered | 3 days ago | ChasVance | 17th Jul '18 | 0 | |
| Smartsync Help on IEX WFM | 3 days ago | KaleemMahmood | 17th Jul '18 | 0 | |
| Avaya CMS Supervisor - Next call for agent | 3 days ago | KristofDowner | 12th Jul '18 | 6 | |
| KPI & QA score card templates | 4 days ago | DINAMOHAMED | 12th Jul '18 | 1 | |
| Funniest Call Center Stories | 4 days ago | Brent | 20th Dec '01 | 15 | |
| At what point are you allowed to hang up on a caller? | 5 days ago | JoR | 27th Jan '11 | 31 | |
| Agents break times | 5 days ago | amymcg88 | 28th Jun '11 | 9 | |
| How to increase AHT? | 5 days ago | AgataKu | 13th Jul '18 | 3 | |
| Email Quality audit evaluation sheet | 5 days ago | ajaynambiar | 14th Jul '18 | 2 | |
| Quality Assurance | 5 days ago | Jschafer | 15th Jul '18 | 1 | |
| Which technologies help us when we have call disruption in contact center? | 5 days ago | Mohammad Moradof | 14th Jul '18 | 1 | |
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