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Welcome to the new Call Centre Helper Community!
We have integrated all our community sections into one - This includes our Call Centre Helper Forum, the Call Centre Helper Questions and Answers, along with CallCentreVoice.
Recently Active Topics
| Topic | Last Updated | Started by | Started on | Replies | |
|---|---|---|---|---|---|
| How to calculate AHT manually | 5 hours ago | Reshma | 14th Jan '10 | 15 | |
| Agent Login productivity | 24 hours ago | Rakesh | 13th Sep '05 | 12 | |
| Better CRM + AGENDA FOR MEDICAL | 1 day ago | ALAINBEAIN | 23rd Aug '19 | 0 | |
| Targeting Customer Services - Post call Survey | 2 days ago | Kim Player | 20th Aug '19 | 2 | |
| handled rate | 2 days ago | EmilyPinkett | 21st Aug '19 | 1 | |
| Using Erlang-A with Erlang-C to account for abandonment | 2 days ago | owenmasters | 20th Aug '19 | 1 | |
| Comfort Breaks | 2 days ago | RhiannonCurry | 19th Aug '19 | 1 | |
| Seltek Scrolling Wallboard | 3 days ago | CraigMcKee | 21st Aug '19 | 2 | |
| WFM Scheduling Issues (IEX TotalView) | 4 days ago | Sabu | 9th Feb '06 | 11 | |
| Turn around time for emails | 6 days ago | NahwaalMohamed | 15th Aug '19 | 1 | |
| Shift Bids | 6 days ago | SarahDickey | 16th Aug '19 | 1 | |
| List of Outsourcing companies | 6 days ago | RatinderMcNeill | 16th Aug '19 | 1 | |
| What is the maximum number of products can agent support ? | 6 days ago | tarekElsayied | 15th Aug '19 | 1 | |
| Are you sharing Team Leaders | 1 week ago | AngyWalker | 13th Aug '19 | 1 | |
| Performance Improvement Plan - PIP | 1 week ago | SimonMeilak | 14th Aug '19 | 1 | |
| Quarterly Rolling Attrition | 1 week ago | RajasekaranS | 14th Aug '19 | 1 | |
| Erlang background calculation | 2 weeks ago | AjayKumar | 13th Aug '19 | 1 | |
| call center report | 2 weeks ago | AmirRajopadhyaya | 12th Aug '19 | 1 | |
| % of calls answered in "x" seconds and what are companies moving more towards? 80/20, 80/30, 80/60? | 2 weeks ago | BrianChartier | 8th Aug '19 | 1 | |
| FOC products | 2 weeks ago | SteveAgnew | 12th Aug '19 | 0 | |
| Telephony Provider | 2 weeks ago | Jschafer | 31st Jul '19 | 2 | |
| FTE Requirement | 3 weeks ago | BaggzChakravarty | 1st Aug '19 | 1 | |
| Multi task | 3 weeks ago | MohdRizuan | 1st Aug '19 | 1 | |
| Schedule Efficiency | 4 weeks ago | Anon | 7th Jan '14 | 6 | |
| Staff needed in a month | 4 weeks ago | AlejandroBlanco | 30th Jul '19 | 1 | |
Most Viewed Topics
| Topic | Posts | Views |
|---|---|---|
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| Actual Required FTE Calculation | 20 | 32675 |
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| How to get first client? | 11 | 22185 |
| Key metrics to include in the SOW | 3 | 21666 |
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| Quality Monitoring Forms | 46 | 19695 |
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| FTE Calculations | 15 | 17752 |
| FTE Calculation Question | 17 | 17212 |
| Acceptable Waiting Time? | 16 | 16868 |
| Forecasting Service Levels in absence of WFM | 13 | 16532 |
| Dear IT Support | 2 | 15292 |
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