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Welcome to the new Call Centre Helper Community!
We have integrated all our community sections into one - This includes our Call Centre Helper Forum, the Call Centre Helper Questions and Answers, along with CallCentreVoice.
Recently Active Topics
| Topic | Last Updated | Started by | Started on | Replies | |
|---|---|---|---|---|---|
| Repeated calls | 2 hours ago | JavedAhmad | 23rd Feb '19 | 0 | |
| What is Birth rate in call center WFM? | 13 hours ago | DeepakRoy | 23rd Feb '19 | 0 | |
| What is Throughput in WFM? | 13 hours ago | DeepakRoy | 23rd Feb '19 | 0 | |
| What is the corelation between ASA, AHT and Service Level in WFM? | 14 hours ago | DeepakRoy | 23rd Feb '19 | 0 | |
| Need to predict monthly service levels | 19 hours ago | ShannonWard | 22nd Feb '19 | 0 | |
| Service level | 20 hours ago | DaviesKabange | 22nd Feb '19 | 0 | |
| Assessment Test for Resource Planning Analyst | 4 days ago | jamesrollins | 18th Feb '19 | 1 | |
| CMC Supervisor - RC18 | 1 week ago | BrunoBusch | 13th Feb '19 | 2 | |
| transferring calls between ACD | 1 week ago | DawidZubicki | 15th Feb '19 | 1 | |
| Interval accuracy | 1 week ago | PaulJones | 12th Feb '19 | 4 | |
| Testing Occupancy in The Cap Plan | 1 week ago | MarkGodding | 14th Feb '19 | 1 | |
| Aspect eWFM | 1 week ago | Mike | 13th Aug '03 | 19 | |
| Quality Monitoring Forms | 1 week ago | thornden4 | 6th Jul '11 | 44 | |
| Call Centre Games | 1 week ago | DionneMorgan | 12th Feb '19 | 1 | |
| Workforce Manager Annual Goals | 2 weeks ago | HarryMarkhorst | 12th Feb '19 | 0 | |
| Using Erlang for long AHT | 2 weeks ago | TerryIrons | 6th Feb '19 | 1 | |
| BSI Customer Service kite mark | 2 weeks ago | GaryKinsella | 7th Feb '19 | 1 | |
| Agent Utilization | 2 weeks ago | KerwinLeFrere | 12th Mar '18 | 3 | |
| Customer Experience | 2 weeks ago | LynnDavis | 12th Feb '19 | 1 | |
| Where might I find large Contact Centre RFPs? | 2 weeks ago | JacobBE | 11th Feb '19 | 1 | |
| ACW definitions | 2 weeks ago | RafaelPlowden | 11th Feb '19 | 0 | |
| MIS influences | 2 weeks ago | ThabisoMakhubu | 8th Feb '19 | 1 | |
| need erlang c calculator with 16hour option on it | 2 weeks ago | Nick | 7th Feb '19 | 1 | |
| Extremely Irate and inconsolable | 2 weeks ago | KittyCee | 9th Feb '19 | 1 | |
| Call Center FTE based on Calls Per month | 2 weeks ago | VenitaCraig | 5th Dec '17 | 3 | |
Most Viewed Topics
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