Community Forum

Welcome to the new Call Centre Helper Community!

We have integrated all our community sections into one - This includes our Call Centre Helper Forum, the Call Centre Helper Questions and Answers, along with CallCentreVoice.

Recently Active Topics

Topic Last Updated Started by Started on Replies
Repeated calls 2 hours ago JavedAhmad 23rd Feb '19 0
What is Birth rate in call center WFM? 13 hours ago DeepakRoy 23rd Feb '19 0
What is Throughput in WFM? 13 hours ago DeepakRoy 23rd Feb '19 0
What is the corelation between ASA, AHT and Service Level in WFM? 14 hours ago DeepakRoy 23rd Feb '19 0
Need to predict monthly service levels 19 hours ago ShannonWard 22nd Feb '19 0
Service level 20 hours ago DaviesKabange 22nd Feb '19 0
Assessment Test for Resource Planning Analyst 4 days ago jamesrollins 18th Feb '19 1
CMC Supervisor - RC18 1 week ago BrunoBusch 13th Feb '19 2
transferring calls between ACD 1 week ago DawidZubicki 15th Feb '19 1
Interval accuracy 1 week ago PaulJones 12th Feb '19 4
Testing Occupancy in The Cap Plan 1 week ago MarkGodding 14th Feb '19 1
Aspect eWFM 1 week ago Mike 13th Aug '03 19
Quality Monitoring Forms 1 week ago thornden4 6th Jul '11 44
Call Centre Games 1 week ago DionneMorgan 12th Feb '19 1
Workforce Manager Annual Goals 2 weeks ago HarryMarkhorst 12th Feb '19 0
Using Erlang for long AHT 2 weeks ago TerryIrons 6th Feb '19 1
BSI Customer Service kite mark 2 weeks ago GaryKinsella 7th Feb '19 1
Agent Utilization 2 weeks ago KerwinLeFrere 12th Mar '18 3
Customer Experience 2 weeks ago LynnDavis 12th Feb '19 1
Where might I find large Contact Centre RFPs? 2 weeks ago JacobBE 11th Feb '19 1
ACW definitions 2 weeks ago RafaelPlowden 11th Feb '19 0
MIS influences 2 weeks ago ThabisoMakhubu 8th Feb '19 1
need erlang c calculator with 16hour option on it 2 weeks ago Nick 7th Feb '19 1
Extremely Irate and inconsolable 2 weeks ago KittyCee 9th Feb '19 1
Call Center FTE based on Calls Per month 2 weeks ago VenitaCraig 5th Dec '17 3
 

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