Community Forum

Welcome to the new Call Centre Helper Community!

We have integrated all our community sections into one - This includes our Call Centre Helper Forum, the Call Centre Helper Questions and Answers, along with CallCentreVoice.

Recently Active Topics

Topic Last Updated Started by Started on Replies
Verint Call Recording 1 day ago JD 27th May '09 8
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CMS Custom reporting (R17) 6 days ago SanBurt 10th Jul '19 0
Formula required for Concurrency in Chat support 6 days ago Charles 9th Jul '16 9
Customer Feedback for ASA 6 days ago TraceyStrutt 10th Jul '19 0
Call Center Agent Psychometric Testing 1 week ago PaulDao 26th Jun '19 1
Average FTE required per financial sevice complaints 1 week ago DawnMoore 3rd Jul '19 1
WFM Scheduling Issues (IEX TotalView) 1 week ago Sabu 9th Feb '06 10
How to calculate service level for outbound calls, not only incoming calls? 1 week ago LynnetteVeguilla 3rd Jul '19 1
How to calculate HC 1 week ago Deepak Ghosh 6th Jul '19 2
DVLA Taped Telephone Conversations 1 week ago CharlesChalcraft 7th Jul '19 1
Call Centre Management for Almost Beginners 1 week ago AntoinetteCamilleri 8th Jul '19 0
Customer disservice 2 weeks ago Robert 16th Jul '02 8
How do we calculate productivity while doing outbound callings 2 weeks ago Shailesh Pawar 28th Jun '17 2
Agent Login productivity 2 weeks ago Rakesh 13th Sep '05 11
Scheduling Template 2 weeks ago ChaenGonzales 28th Jun '19 2
What is the industry standard target for Schedule Efficiency? 3 weeks ago Natalie Trease 15th Jun '17 2
What is shift inflex 3 weeks ago VinodSharma 12th Dec '17 2
Non critical error calculation 3 weeks ago OmarRady 25th Jun '19 1
What does modern resource planning look like? 3 weeks ago DanCotton 24th Jun '19 0
Seeking software or solutions for tracking KPIs 3 weeks ago DebCogossi 21st Jun '19 1
Looking for non Telephony WFM system 4 weeks ago TerryIrons 19th Jun '19 2
Back Office Service Level 4 weeks ago Kathryn Booth 17th Jan '17 7
FTE Calculation for Chat 4 weeks ago FloydFernandez 10th Sep '17 3
Change my receiving email address 4 weeks ago AlmaNielsen 20th Jun '19 1
 

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