Community Forum

Welcome to the new Call Centre Helper Community!

We have integrated all our community sections into one - This includes our Call Centre Helper Forum, the Call Centre Helper Questions and Answers, along with CallCentreVoice.

Recently Active Topics

Topic Last Updated Started by Started on Replies
Service label 4 hours ago NurMahammad 22nd Jul '19 0
Private Sector - Call Centre Sickness Absence Rates 4 days ago DianeSwadling 8th May '18 2
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CMS Supervisor 4 days ago IanMiao 19th Jul '19 0
Webchat and Website Traffic 4 days ago FelixMendez 18th Jul '19 0
Verint Call Recording 1 week ago JD 27th May '09 8
Vip customer care 1 week ago ShimaAlizadeh 14th Jul '19 0
CMS Custom reporting (R17) 2 weeks ago SanBurt 10th Jul '19 0
Formula required for Concurrency in Chat support 2 weeks ago Charles 9th Jul '16 9
Customer Feedback for ASA 2 weeks ago TraceyStrutt 10th Jul '19 0
Call Center Agent Psychometric Testing 2 weeks ago PaulDao 26th Jun '19 1
Average FTE required per financial sevice complaints 2 weeks ago DawnMoore 3rd Jul '19 1
WFM Scheduling Issues (IEX TotalView) 2 weeks ago Sabu 9th Feb '06 10
How to calculate service level for outbound calls, not only incoming calls? 2 weeks ago LynnetteVeguilla 3rd Jul '19 1
How to calculate HC 2 weeks ago Deepak Ghosh 6th Jul '19 2
DVLA Taped Telephone Conversations 2 weeks ago CharlesChalcraft 7th Jul '19 1
Call Centre Management for Almost Beginners 2 weeks ago AntoinetteCamilleri 8th Jul '19 0
Customer disservice 2 weeks ago Robert 16th Jul '02 8
How do we calculate productivity while doing outbound callings 3 weeks ago Shailesh Pawar 28th Jun '17 2
Agent Login productivity 3 weeks ago Rakesh 13th Sep '05 11
Scheduling Template 3 weeks ago ChaenGonzales 28th Jun '19 2
What is the industry standard target for Schedule Efficiency? 4 weeks ago Natalie Trease 15th Jun '17 2
What is shift inflex 4 weeks ago VinodSharma 12th Dec '17 2
Non critical error calculation 4 weeks ago OmarRady 25th Jun '19 1
What does modern resource planning look like? 4 weeks ago DanCotton 24th Jun '19 0
 

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