Community Forum

Welcome to the new Call Centre Helper Community!

We have integrated all our community sections into one - This includes our Call Centre Helper Forum, the Call Centre Helper Questions and Answers, along with CallCentreVoice.

Recently Active Topics

Topic Last Updated Started by Started on Replies
what are the new issues in this magazine? 10 hours ago AbhishekBansal 12th Jun '21 0
How to calculate AHT manually 3 days ago Reshma 14th Jan '10 18
Staff calculation formulas - help needed 3 days ago janS 28th May '21 1
Volume of assessments completed per month? 3 days ago MarkRichardson 1st Jun '21 1
FTE & Occupancy 3 days ago JamesBrown 2nd Jun '21 1
Calculating Occupancy 3 days ago YadavagiriGovindaraj 8th Jun '21 2
finding headcount 3 days ago thembimazibuko 10th Jun '21 1
Erlang X 3 days ago ThomasDurrant 10th Jun '21 1
Scheduled Breaks and Lunches vs Long Calls 2 weeks ago ZoeCallaghan 27th May '21 3
How to collaborate with other advisors across different centers? 2 weeks ago JustinFosso 4th May '21 3
Service Level Threshold Calculations 3 weeks ago ns2081 11th Feb '13 3
ACPT 3 weeks ago MimiAl 21st May '21 1
Agent Incentives to Promote Self-Service/Digital 3 weeks ago Rich Kruszka 21st May '21 1
Automating Call Distribution to 2 BPOs/Outsourcers 3 weeks ago TracyWalker 19th May '21 1
Multi-skilled agents by language 4 weeks ago AndyA. 18th May '21 1
AHT target setting 4 weeks ago MariusBalkevicius 17th May '21 1
Should Occupancy's HT include the "ready" time? 4 weeks ago JavierLópez 12th May '21 2
Productivity 1 month ago AkanmuOladipupo 12th May '21 1
Occupancy formulas 1 month ago Maria Formosa 11th May '21 2
Csat work flow 1 month ago ahsanzameer 11th May '21 1
Low Productivity Due to unresolved customer queries 1 month ago YandaMavuya 11th May '21 1
FTE needs to meet sla 1 month ago CharlesCravens 7th May '21 1
Math Question 1 month ago Christa DeAddio PAGAN 10th May '21 1
Daily leave % 1 month ago ChristineDenham 7th May '21 2
Segmenting data when calculating AHT, ATA 1 month ago JavierLópez 7th May '21 1
 

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