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Welcome to the new Call Centre Helper Community!

We have integrated all our community sections into one - This includes our Call Centre Helper Forum, the Call Centre Helper Questions and Answers, along with CallCentreVoice.

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Recently Active Topics

Topic Last Updated Started by Started on Replies
Backoffice FTE Caculation 23 hours ago Anon 13th May '16 8
Idle Time: CMS 2 days ago JackVincent 20th Aug '18 1
Piracy 2 days ago LuisLopez 20th Aug '18 0
do you know any Software to filter the noise for call center incoming Calls ? Not for recorded calls. many tks 2 days ago VuDuong 20th Aug '18 0
Agent Staffing Levels without DATA 3 days ago ChrisLenfesty 18th Aug '18 2
ROI Return on Investment for WFM tool 3 days ago RobertEwing 18th Jul '18 2
EWFM manual 4 days ago John Paul 27th Sep '06 14
Quality Measurements - Client Outcomes in FCA environment 5 days ago Soniar 17th Aug '18 0
genesys wfm error: the time-off request cannot be completed. 5 days ago jeanelis 13th Aug '18 2
In calculating Fist Call Resolution by survey, do you include your customer that say they made a previous attempt by phone? 6 days ago TL 16th Aug '18 0
what would you change in your current role of an airline customer service agent" 6 days ago CharlesLobo 15th Aug '18 1
How is quality banding used most effectively in call centers 6 days ago JaneJoslin 13th Aug '18 2
reducing abandoned calls 6 days ago EllaFerris 13th Aug '18 1
Payment Card Industry on e-mail and chat 6 days ago LauraMarin 15th Aug '18 1
Actual Required FTE Calculation 6 days ago Anon 8th Jan '15 14
What is repeated call? 7 days ago Anon 11th Feb '15 3
Agent Login productivity 7 days ago Rakesh 13th Sep '05 10
Compliance Quality 7 days ago AmritaOsullivan 9th Aug '18 1
Missed Chat Opportunities 7 days ago GavinMerriman 2nd Aug '18 1
Wallboard 7 days ago AdamTulip 30th Jul '18 1
Forecasting Abandoned Calls 1 week ago Laura McGilley 26th Jan '16 17
Risk Control Self Assessment (RCSA) Call centre 1 week ago LeanneBeswick 27th Jul '18 1
Erlang formula and question 1 week ago Kevin 19th Nov '09 5
Private Sector - Call Centre Sickness Absence Rates 2 weeks ago DianeSwadling 8th May '18 2
SLA vs ASA 2 weeks ago DonaldGibson 8th Aug '18 1
 

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