Community Forum

Welcome to the new Call Centre Helper Community!

We have integrated all our community sections into one - This includes our Call Centre Helper Forum, the Call Centre Helper Questions and Answers, along with CallCentreVoice.

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Recently Active Topics

Topic Last Updated Started by Started on Replies
Suggest me appropriate application/software for callcenter 1 day ago RomiBhattacharjee 16th Nov '17 1
Forecasting Estimate needed 3 days ago MikeSobie 10th Nov '17 2
Using cellphone 3 days ago JoaneDaigan 15th Nov '17 1
contacts per order 3 days ago kimEvans 14th Nov '17 1
What KPI's do you use for Customer Care across Social Media? 3 days ago RichardPickles 12th Nov '17 1
Call Volume Forecasting Margin of Error 1 week ago GermanCrisanto 8th Nov '17 1
AHT New Trend 1 week ago mohamedmogahed 8th Nov '17 1
Repeating calendar months or months where the first day starts on the same day 1 week ago JamesCollett 1st Nov '17 3
Tracking Back Office 1 week ago MattBrooks 9th Nov '17 1
Weekly long term forecast 1 week ago Jr 1st Nov '17 3
Telesales 2 weeks ago DyaaKhazaleh 6th Nov '17 1
Avaya CMS Real Time Reporting 2 weeks ago AnthonyPearson 4th Nov '17 1
I'm looking for suggestions for a script... 2 weeks ago KeithChirsan 3rd Nov '17 3
How to land communications 2 weeks ago NikkiBlunn 2nd Nov '17 2
How do call Center brokers get new clients? 2 weeks ago JeffSmith 2nd Nov '17 2
Please give clear definition and clear formula, Call offered, Calls that had a service level event, what is abandoned call 2 weeks ago johnconnor 3rd Nov '17 2
Adherence 2 weeks ago KumarSumit 31st Oct '17 1
Behind on responding to new leads coming in. 2 weeks ago CamileEdwards 2nd Nov '17 1
Motivation of staff 2 weeks ago SaeedWaqar 1st Nov '17 1
FTE Calculation Question 2 weeks ago Anon 18th Aug '14 14
 

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