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Welcome to the new Call Centre Helper Community!
We have integrated all our community sections into one - This includes our Call Centre Helper Forum, the Call Centre Helper Questions and Answers, along with CallCentreVoice.
Recently Active Topics
| Topic | Last Updated | Started by | Started on | Replies | |
|---|---|---|---|---|---|
| Password change | 17 hours ago | BernadineNieman | 27th Sep '20 | 0 | |
| Call center implementation | 23 hours ago | VincenzoAlaimo | 27th Sep '20 | 0 | |
| Start Call center outbond and inbond pakistan | 2 days ago | Anon | 6th Jan '14 | 3 | |
| How do I go about requesting a copy of a call we made to a company? | 3 days ago | SusanKing | 25th Sep '20 | 0 | |
| Should agents/associates give their full name ??? | 3 days ago | Richard | 16th Dec '02 | 10 | |
| Consider floor shrinkage is 20%. For a given interval, 100 FTE are required. People that need to be schedules would be | 3 days ago | DC | 25th Sep '20 | 0 | |
| Technology solution to measure non-ACD agent productivity needed | 3 days ago | JenniferYates | 18th Sep '20 | 2 | |
| reverse erlang | 5 days ago | SusanBowen | 23rd May '19 | 4 | |
| New Call Centre | 1 week ago | StuartChase | 21st Sep '20 | 1 | |
| How to start Contact Center | 1 week ago | AlmaJohnson | 17th Sep '20 | 1 | |
| What hapend with online staffing algorithm - adjustmets , schedule tool? | 1 week ago | BrankoP. | 14th Sep '20 | 4 | |
| Complaints Forecasting | 2 weeks ago | JeevanSangra | 15th Sep '20 | 1 | |
| Outbound Collections KPI's | 2 weeks ago | PaulClifton | 15th Sep '20 | 1 | |
| Operator Intercepts | 2 weeks ago | GaryJones | 15th Sep '20 | 1 | |
| Part-Time ratio calculator | 2 weeks ago | GigiRiva | 11th Sep '20 | 1 | |
| Do you have any package for running kind of IVR Circuit during BCP triggered | 2 weeks ago | LucasLu | 16th Sep '20 | 1 | |
| Definition of FTE Needed | 2 weeks ago | Patrick AgustinDE LA ROSA | 14th Sep '20 | 1 | |
| Presentation Of Monthly Business Review | 2 weeks ago | Shashidran Ramachristnan | 12th Sep '20 | 1 | |
| Quality and Complain Matrix | 2 weeks ago | MrXXX | 6th Sep '20 | 2 | |
| Feedback channel of choice | 3 weeks ago | FrankAmodeo | 10th Sep '20 | 2 | |
| FTE requirements for an Email Queue with | 3 weeks ago | BotchokChloe | 9th Sep '20 | 1 | |
| Why are the individual parts of an opening spiel important? | 3 weeks ago | JennelynArgao | 9th Sep '20 | 1 | |
| Building Erlang A Calculator in Excel | 3 weeks ago | MP | 4th Sep '20 | 1 | |
| Audit for Call Monotiring Form | 3 weeks ago | FADINIJEM | 4th Sep '20 | 3 | |
| Concurrent AHT | 3 weeks ago | RahulChouhan | 3rd Sep '20 | 1 | |
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| How to calculate AHT manually | 17 | 20044 |
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