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Welcome to the new Call Centre Helper Community!
We have integrated all our community sections into one - This includes our Call Centre Helper Forum, the Call Centre Helper Questions and Answers, along with CallCentreVoice.
Recently Active Topics
| Topic | Last Updated | Started by | Started on | Replies | |
|---|---|---|---|---|---|
| Wallboard Help | 2 hours ago | paulflanagan | 5th Aug '21 | 1 | |
| WFM & workload distribution | 1 day ago | JamieS | 3rd Aug '21 | 1 | |
| Call Centre Verification - Financial Services | 1 day ago | ChrisHicks | 29th Jul '21 | 2 | |
| Edit staff required in iex | 3 days ago | MilesLiang | 30th Jul '21 | 1 | |
| Performance goals and metrics for CSRs and Supervisors | 1 week ago | LynnetteLemon | 11th Jul '21 | 2 | |
| Number of supervisors | 1 week ago | RalphMacks | 23rd Jul '21 | 1 | |
| Free Forecasting Excel Template | 1 week ago | YadavagiriGovindaraj | 24th Jul '21 | 1 | |
| Ok, ready to be stumped on monhtly required FTE with a wonky service level? | 2 weeks ago | FreddyFlynn | 22nd Jul '21 | 1 | |
| CTC | 2 weeks ago | zeinab Ayash | 2nd Jul '21 | 1 | |
| Best way to calculate resource required for email demand | 2 weeks ago | FaizalMindhola | 8th Jul '21 | 1 | |
| Benchmarking | 2 weeks ago | DianeMcLellan | 12th Jul '21 | 1 | |
| Workforce Management Tool | 2 weeks ago | NiallKimber | 12th Jul '21 | 1 | |
| Are transferred calls normally counted in KPIs? | 2 weeks ago | HelenCola | 15th Jul '21 | 3 | |
| Lunch schedule with small staff and short hours | 2 weeks ago | AnthonyPatterson | 18th Jun '21 | 2 | |
| How to maintain track of ghost calls | 2 weeks ago | VikramYadav | 13th Jul '21 | 1 | |
| Klara messaging | 2 weeks ago | tom | 20th Jul '21 | 1 | |
| Shift Bidding WFM | 3 weeks ago | PaulPearson | 14th Jun '21 | 4 | |
| Maternity leave, attrition | 3 weeks ago | PolinaPetyushik | 24th Jun '21 | 3 | |
| Contract!? What to include, what to leave out? | 1 month ago | BryceM | 20th Jun '21 | 2 | |
| Benchmark in direct calls V sales | 1 month ago | JulieDay | 28th Jun '21 | 1 | |
| Average time in minutes to score a call | 1 month ago | MichaelHesseltine | 22nd Jun '21 | 1 | |
| Online Erlang Calculator input questions | 1 month ago | BillScott | 22nd Jun '21 | 1 | |
| Erlang C on Google App Script (Google Sheets) | 1 month ago | GianlucaMerler | 10th Mar '20 | 3 | |
| Outbound Cold Calling - raising funds for charity | 1 month ago | Karen McClay | 18th Jun '21 | 1 | |
| Communication on the phone | 1 month ago | SuzanneAylmer | 16th Jun '21 | 1 | |
Most Viewed Topics
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| How to calculate AHT manually | 19 | 37288 |
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