Community Forum

Welcome to the new Call Centre Helper Community!

We have integrated all our community sections into one - This includes our Call Centre Helper Forum, the Call Centre Helper Questions and Answers, along with CallCentreVoice.

Recently Active Topics

Topic Last Updated Started by Started on Replies
How to calculate AHT manually 5 hours ago Reshma 14th Jan '10 15
Agent Login productivity 24 hours ago Rakesh 13th Sep '05 12
Better CRM + AGENDA FOR MEDICAL 1 day ago ALAINBEAIN 23rd Aug '19 0
Targeting Customer Services - Post call Survey 2 days ago Kim Player 20th Aug '19 2
handled rate 2 days ago EmilyPinkett 21st Aug '19 1
Using Erlang-A with Erlang-C to account for abandonment 2 days ago owenmasters 20th Aug '19 1
Comfort Breaks 2 days ago RhiannonCurry 19th Aug '19 1
Seltek Scrolling Wallboard 3 days ago CraigMcKee 21st Aug '19 2
WFM Scheduling Issues (IEX TotalView) 4 days ago Sabu 9th Feb '06 11
Turn around time for emails 6 days ago NahwaalMohamed 15th Aug '19 1
Shift Bids 6 days ago SarahDickey 16th Aug '19 1
List of Outsourcing companies 6 days ago RatinderMcNeill 16th Aug '19 1
What is the maximum number of products can agent support ? 6 days ago tarekElsayied 15th Aug '19 1
Are you sharing Team Leaders 1 week ago AngyWalker 13th Aug '19 1
Performance Improvement Plan - PIP 1 week ago SimonMeilak 14th Aug '19 1
Quarterly Rolling Attrition 1 week ago RajasekaranS 14th Aug '19 1
Erlang background calculation 2 weeks ago AjayKumar 13th Aug '19 1
call center report 2 weeks ago AmirRajopadhyaya 12th Aug '19 1
% of calls answered in "x" seconds and what are companies moving more towards? 80/20, 80/30, 80/60? 2 weeks ago BrianChartier 8th Aug '19 1
FOC products 2 weeks ago SteveAgnew 12th Aug '19 0
Telephony Provider 2 weeks ago Jschafer 31st Jul '19 2
FTE Requirement 3 weeks ago BaggzChakravarty 1st Aug '19 1
Multi task 3 weeks ago MohdRizuan 1st Aug '19 1
Schedule Efficiency 4 weeks ago Anon 7th Jan '14 6
Staff needed in a month 4 weeks ago AlejandroBlanco 30th Jul '19 1
 

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