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Welcome to the new Call Centre Helper Community!
We have integrated all our community sections into one - This includes our Call Centre Helper Forum, the Call Centre Helper Questions and Answers, along with CallCentreVoice.
Recently Active Topics
| Topic | Last Updated | Started by | Started on | Replies | |
|---|---|---|---|---|---|
| How to get first client? | 10 hours ago | Michael | 24th Jan '06 | 14 | |
| Staffing for an E-Mail Queue | 1 day ago | JessicaL. | 21st Sep '18 | 2 | |
| I HAVE A SMALL CALL CENTER READY FOR OPERATION, CAN ANYONE REFER A CLIENT? | 1 day ago | ramonreyes | 21st Sep '18 | 0 | |
| Project Plan for new call centre set up | 3 days ago | Lucia | 30th May '08 | 21 | |
| Calculating required FTE for Email | 3 days ago | PeteIannetta | 19th Sep '18 | 2 | |
| Monthly calls v customer base | 5 days ago | Maria Formosa | 18th Sep '18 | 2 | |
| FTE Calculation at a monthly | 5 days ago | PatriceSylvain | 13th Sep '18 | 4 | |
| Calculating attrition rates | 5 days ago | FaizalMindhola | 13th Sep '18 | 3 | |
| Should we answer calls, take details and promise to call back later? | 6 days ago | MN | 16th Sep '18 | 3 | |
| Call Centre Call - Right to obtain recording | 1 week ago | Alison Kounnou | 12th Sep '18 | 1 | |
| Best Practice for Automated call-backs | 1 week ago | JimButler | 13th Sep '18 | 1 | |
| When does a company border on harassment | 1 week ago | BreaDevlin | 14th Sep '18 | 1 | |
| Process Excellence Manager | 1 week ago | RANDYPRADO | 12th Sep '18 | 2 | |
| how to resolve scroll back error | 2 weeks ago | judithsandico | 11th Sep '18 | 1 | |
| Time Off Policy - Vacation Planning | 2 weeks ago | HarryMarkhorst | 11th Sep '18 | 1 | |
| Actual Required FTE Calculation | 2 weeks ago | Anon | 8th Jan '15 | 15 | |
| Sup calls and escalation matrix | 2 weeks ago | Qutaiabh Allan | 11th Sep '18 | 1 | |
| Call Centre Operations Manager | 2 weeks ago | Khaled Arafah | 11th Sep '18 | 1 | |
| RUDE CALLS | 2 weeks ago | sunandakadam | 11th Sep '18 | 1 | |
| changing date | 2 weeks ago | jaslove | 7th Sep '18 | 1 | |
| Using my customer facing team to provide internal desktop support to staff | 2 weeks ago | MarkF | 5th Sep '18 | 1 | |
| Combined connect rate based on a variable? | 2 weeks ago | EdwinWortel | 7th Sep '18 | 1 | |
| How do I calculate FTE required for a 36 hour turn around time | 2 weeks ago | NobleYoung | 4th Sep '18 | 1 | |
| Calculator # of contacts | 2 weeks ago | RalphJanssen | 4th Sep '18 | 1 | |
| Service Level Calculation in Erlang C Excel Calculator | 3 weeks ago | NeilHanton | 4th Sep '18 | 3 | |
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