Community Forum

Welcome to the new Call Centre Helper Community!

We have integrated all our community sections into one - This includes our Call Centre Helper Forum, the Call Centre Helper Questions and Answers, along with CallCentreVoice.

Recently Active Topics

Topic Last Updated Started by Started on Replies
Signs or giveaways that your supervisor I live listening 17 hours ago KaylynKerry 23rd Oct '21 1
Online Erlang Calculator versus Excel version 5 days ago ConorTwomey 13th Sep '21 4
Outbound Cold Calling - raising funds for charity 5 days ago Karen McClay 21st Oct '21 1
Hiring a reports analyst 1 week ago LukeT 1st Aug '11 9
Financial Impact of Agents 2 weeks ago AmandaBallinger 11th Oct '21 1
New team setup 2 weeks ago victoryv 10th Oct '21 1
agent unavailability 2 weeks ago babakbarzegar 9th Oct '21 1
Ratio of Real-time Analysts to agents 2 weeks ago EdwardCorr 8th Oct '21 1
Payment process 2 weeks ago Candice Beckett 5th Oct '21 1
Webchat 3 weeks ago AngelaBassett 28th Sep '21 2
prepare the Interval wsie HC requirement/Effort estimation 3 weeks ago krishangupta 27th Sep '21 1
Email/Back Office SLA based requirement 3 weeks ago DiegoTD 28th Sep '21 1
Kronos and Acuity 3 weeks ago tom 29th Sep '21 1
Understandability (KPI) 3 weeks ago ZandileMsinekelwa 1st Oct '21 1
Attrition pipeline model 3 weeks ago victoryv 4th Oct '21 1
Training 1 month ago AbigailStafford 22nd Sep '21 1
Forecasting in 15 minute intervals 1 month ago pete_magennis 10th Jan '13 4
Quality Team Structure 1 month ago RobertGordon 10th Sep '21 1
Call Center Billing Rates 1 month ago ChristopherMcBride 15th Sep '21 1
SL prediction with specific capacity 1 month ago ElenaAthanasakou 6th Sep '21 1
Forecast Service Demand Need for New App 1 month ago PhilipHunt 21st Sep '21 1
Lunch schedule with small staff and short hours 1 month ago AnthonyPatterson 18th Jun '21 3
Break times for call centre 1 month ago MaameAcquah 2nd Sep '21 1
Wallboard Help 2 months ago paulflanagan 5th Aug '21 2
Call Center Manager Goals 2 months ago Karen 24th Aug '21 1
 

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