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Welcome to the new Call Centre Helper Community!
We have integrated all our community sections into one - This includes our Call Centre Helper Forum, the Call Centre Helper Questions and Answers, along with CallCentreVoice.
Recently Active Topics
| Topic | Last Updated | Started by | Started on | Replies | |
|---|---|---|---|---|---|
| How do you deal with Christmas leave in a call centre? | 17 hours ago | IanBlower | 27th May '20 | 1 | |
| Laws on Headsets | 18 hours ago | Laura | 11th Jul '02 | 11 | |
| What is a blackout day in a call center /backoffice ? | 2 days ago | SaujanyaKhare | 12th May '20 | 3 | |
| Call Logging/Tagging | 3 days ago | AntoinetteCamilleri | 25th May '20 | 1 | |
| Call Rates | 3 days ago | WhitneyEspinosa | 21st May '20 | 1 | |
| Virtual incentive - any ideas? | 3 days ago | Rosie T | 26th May '20 | 1 | |
| WFM Terminology | 3 days ago | OrethaMcBride | 20th May '20 | 1 | |
| Standard call center model | 3 days ago | FatemehEskandarzadeh | 17th May '20 | 1 | |
| Knowldge Skills Matrix | 3 days ago | SaraTracey | 15th May '20 | 1 | |
| Required FTE with long SLA | 3 days ago | KyleChan | 12th May '20 | 1 | |
| Regarding Shrinkage | 3 days ago | CharlesNavis | 8th May '20 | 1 | |
| Error when the interviewee entered with a decimal number. | 3 days ago | MATEUSALMEIDA | 25th May '20 | 1 | |
| Mask Use In Contact Centres | 1 week ago | tom | 19th May '20 | 2 | |
| Per hour productivity | 1 week ago | NishadK | 20th May '20 | 1 | |
| TOTAL FTE to manage contact volumes | 1 week ago | LeanneGodbee | 14th May '20 | 3 | |
| start up anticipating 1k calls per day | 1 week ago | MaryD'Souza | 20th May '20 | 1 | |
| Outbound calling - allowable times (USA) | 1 week ago | BobSmith | 19th May '20 | 1 | |
| QA Supervisor's role | 1 week ago | TaRayWhite | 6th May '20 | 2 | |
| Case studies for the Effectiveness of Web Chat | 2 weeks ago | Lee G | 24th Feb '11 | 6 | |
| Typing while talking | 2 weeks ago | cliveb30 | 4th Jul '11 | 10 | |
| FTE Requirements in Omnichannel | 2 weeks ago | WinstonNvrr | 11th May '20 | 4 | |
| Impact 360 v15.1 output to Oracle Fusion HR | 2 weeks ago | CraigHooton | 12th May '20 | 1 | |
| Predicted Abandonment Rate | 2 weeks ago | VictoriaEmerson | 11th May '20 | 1 | |
| Lunch Duration - Best Practice | 3 weeks ago | CBrown | 8th May '20 | 1 | |
| Business setup | 3 weeks ago | VishalSehdev | 7th May '20 | 1 | |
Most Viewed Topics
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