Community Forum

Welcome to the new Call Centre Helper Community!

We have integrated all our community sections into one - This includes our Call Centre Helper Forum, the Call Centre Helper Questions and Answers, along with CallCentreVoice.

Recently Active Topics

Topic Last Updated Started by Started on Replies
Business Retention 3 hours ago JamieS 19th Mar '19 0
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Customer Service Training 15 hours ago RyanCarson 15th Mar '19 1
pensions customer database 15 hours ago joshhazelwood 18th Mar '19 1
Forecasting accuracy interval 1 day ago PaulJones 18th Mar '19 1
Project Plan for new call centre set up 1 day ago Lucia 30th May '08 24
Call Centre career 5 days ago PeterGillon 13th Mar '19 1
Desktop PC or Laptop 5 days ago Peter Ashworth 13th Mar '19 1
Customer Service Preferred Contact Method 5 days ago BenHeslop 14th Mar '19 1
Call quality monitoring in Debt Collection CC 5 days ago GeorgiKriviralchev 13th Mar '19 1
Atendimento Via Chat 1 week ago ManuelFernandes 11th Mar '19 1
Calculating Absenteeism 1 week ago BrianFox 11th Mar '19 1
Managing Your Emotions with Aggressive Customers 2 weeks ago Simon 3rd Mar '17 3
Work at home internet speed requirements 2 weeks ago DanaBuckett 26th Feb '19 1
How to Forecast? 2 weeks ago RobJones 25th Feb '19 1
Repeated calls 2 weeks ago JavedAhmad 23rd Feb '19 1
What is Throughput in WFM? 2 weeks ago DeepakRoy 23rd Feb '19 1
Workforce Manager Annual Goals 2 weeks ago HarryMarkhorst 12th Feb '19 1
Need to predict monthly service levels 2 weeks ago ShannonWard 22nd Feb '19 1
Avaya CMS - ACW per Skill 2 weeks ago RafaelPlowden 11th Feb '19 1
Graceful degradation in High inbound flow for e-commerce App based customers 2 weeks ago PareshDharankar 28th Feb '19 1
Sales Performance Coaching 2 weeks ago DavidWilliams 4th Mar '19 1
how do I forecast a service level? 2 weeks ago abigailevans 28th Feb '19 1
Recruitment Scorecard 2 weeks ago MarkPowling 7th Mar '19 1
Workforce Case 2 weeks ago MidoSiko 7th Mar '19 1
 

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