Community Forum
Welcome to the new Call Centre Helper Community!
We have integrated all our community sections into one - This includes our Call Centre Helper Forum, the Call Centre Helper Questions and Answers, along with CallCentreVoice.
Recently Active Topics
| Topic | Last Updated | Started by | Started on | Replies | |
|---|---|---|---|---|---|
| Hot Desk booking | 2 hours ago | JamesBree | 25th Feb '20 | 1 | |
| FTE Requirement 24 Hours | 2 hours ago | Rim_KTDC | 25th Feb '20 | 1 | |
| Does anybody have an example for capacity planning model for Live Chat? | 2 hours ago | JustinGaines | 25th Feb '20 | 1 | |
| How do you measure Repeat Call Rate? | 16 hours ago | JulianLoh | 25th Feb '20 | 1 | |
| Berekening aantal chats per uur bij occupied uur of utilized uur | 3 days ago | Paulvan Ottele | 12th Feb '20 | 2 | |
| Tracking AHT | 3 days ago | drakeKv | 21st Feb '20 | 1 | |
| Offered Calls | 3 days ago | Scott | 27th Jul '06 | 10 | |
| Issuing Warnings for Quality. | 5 days ago | NontsiSuselo | 20th Feb '20 | 1 | |
| Etablir un processus d'affaire pour la gestions des horaires, des vacances et des absences | 5 days ago | Rim_KTDC | 20th Feb '20 | 3 | |
| Erlang Calculator | 5 days ago | edendeonaldo | 19th Feb '20 | 1 | |
| Actual Required FTE Calculation | 7 days ago | Anon | 8th Jan '15 | 24 | |
| Forecasting mortgage servicing contact volume | 1 week ago | KeithWall | 13th Feb '20 | 1 | |
| Forecasting on Medical Coders | 1 week ago | edendeonaldo | 14th Feb '20 | 1 | |
| Low Cost Contact Centre locations | 1 week ago | OliverJones | 19th Feb '20 | 1 | |
| What are the standard ratio of agents to Team Leaders within a contact centre environment? | 1 week ago | OliverJones | 17th Feb '20 | 2 | |
| Capacity Planning | 2 weeks ago | Nabihkh | 13th Feb '20 | 3 | |
| Calculating Shrinkage - Full Time, Part Time & Attrition | 2 weeks ago | RobJones | 14th Feb '20 | 1 | |
| About erlang calculator | 2 weeks ago | MilindBakshi | 14th Feb '20 | 1 | |
| Erlang Calculator Service Level is Zero | 2 weeks ago | Anon | 16th Nov '15 | 3 | |
| When Overstaffing is ok and how to calculate it? | 2 weeks ago | CesarRamirez | 5th Feb '20 | 3 | |
| Call centre wallboards | 2 weeks ago | nasreen moosa | 11th Feb '20 | 2 | |
| Set up WFM in the site from Scratch | 2 weeks ago | AbhijitKulkarni | 12th Feb '20 | 1 | |
| Customer Callback | 2 weeks ago | JoelMesaros | 11th Feb '20 | 1 | |
| PAYG Customer Surveying software | 2 weeks ago | SarahBarrett | 12th Feb '20 | 1 | |
| Call Transcription into shortened call notes for CRM | 2 weeks ago | SBarnich | 10th Feb '20 | 1 | |
Most Viewed Topics
| Topic | Posts | Views |
|---|---|---|
| How to calculate the number of agents required | 34 | 212284 |
| How do you deal with Call Escalation? | 7 | 53046 |
| Games ideas for an Office Olympic themed incentive | 5 | 52167 |
| Actual Required FTE Calculation | 25 | 45018 |
| What should we call our front line call centre staff? | 16 | 35916 |
| What is a Business Dress Code these Days? | 25 | 31698 |
| Difference between Occupancy and Utilization | 3 | 29424 |
| Dear IT Support | 2 | 28470 |
| Key metrics to include in the SOW | 3 | 26435 |
| Utilization calculation | 16 | 25838 |
| FTE Calculations | 15 | 25115 |
| Quality Monitoring Forms | 46 | 24887 |
| AHT Glide Path (Learning curve) calculation | 3 | 24663 |
| Formula to calculate the call resolution | 7 | 23919 |
| I need a good name for a new Contact Centre | 7 | 23540 |
| Regulations on outbound calling times | 2 | 23175 |
| FTE Calculation Question | 16 | 22921 |
| Forecasting Service Levels in absence of WFM | 13 | 21982 |
| Acceptable Waiting Time? | 16 | 21942 |
| How to calculate AHT manually | 17 | 17458 |
Categories
Ask a Question
& Find an Answer
Get answers from the Call Centre Helper community on your most difficult challenges
Download
