Community Forum

Welcome to the new Call Centre Helper Community!

We have integrated all our community sections into one - This includes our Call Centre Helper Forum, the Call Centre Helper Questions and Answers, along with CallCentreVoice.

Recently Active Topics

Topic Last Updated Started by Started on Replies
Tracking AHT 9 hours ago drakeKv 21st Feb '20 2
Berekening aantal chats per uur bij occupied uur of utilized uur 21 hours ago Paulvan Ottele 12th Feb '20 2
Offered Calls 1 day ago Scott 27th Jul '06 10
Issuing Warnings for Quality. 3 days ago NontsiSuselo 20th Feb '20 1
Etablir un processus d'affaire pour la gestions des horaires, des vacances et des absences 3 days ago Rim_KTDC 20th Feb '20 3
Erlang Calculator 3 days ago edendeonaldo 19th Feb '20 1
Actual Required FTE Calculation 5 days ago Anon 8th Jan '15 24
Forecasting mortgage servicing contact volume 5 days ago KeithWall 13th Feb '20 1
Forecasting on Medical Coders 5 days ago edendeonaldo 14th Feb '20 1
Low Cost Contact Centre locations 5 days ago OliverJones 19th Feb '20 1
What are the standard ratio of agents to Team Leaders within a contact centre environment? 5 days ago OliverJones 17th Feb '20 2
Capacity Planning 1 week ago Nabihkh 13th Feb '20 3
Calculating Shrinkage - Full Time, Part Time & Attrition 1 week ago RobJones 14th Feb '20 1
About erlang calculator 1 week ago MilindBakshi 14th Feb '20 1
Erlang Calculator Service Level is Zero 1 week ago Anon 16th Nov '15 3
When Overstaffing is ok and how to calculate it? 1 week ago CesarRamirez 5th Feb '20 3
Call centre wallboards 2 weeks ago nasreen moosa 11th Feb '20 2
Set up WFM in the site from Scratch 2 weeks ago AbhijitKulkarni 12th Feb '20 1
Customer Callback 2 weeks ago JoelMesaros 11th Feb '20 1
PAYG Customer Surveying software 2 weeks ago SarahBarrett 12th Feb '20 1
Call Transcription into shortened call notes for CRM 2 weeks ago SBarnich 10th Feb '20 1
Is there a USA Site for Call Centre Helper? 2 weeks ago MarkLuba 7th Feb '20 1
Calculating email reply rates 2 weeks ago LisaDowning 6th Feb '20 1
Forecasting Incoming Call Demand 3 weeks ago RobJones 6th Feb '20 1
Call type logging aplication 3 weeks ago RobertBerkoff 4th Feb '20 1
 

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