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Welcome to the new Call Centre Helper Community!

We have integrated all our community sections into one - This includes our Call Centre Helper Forum, the Call Centre Helper Questions and Answers, along with CallCentreVoice.

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Recently Active Topics

Topic Last Updated Started by Started on Replies
How to get first client? 10 hours ago Michael 24th Jan '06 14
Staffing for an E-Mail Queue 1 day ago JessicaL. 21st Sep '18 2
I HAVE A SMALL CALL CENTER READY FOR OPERATION, CAN ANYONE REFER A CLIENT? 1 day ago ramonreyes 21st Sep '18 0
Project Plan for new call centre set up 3 days ago Lucia 30th May '08 21
Calculating required FTE for Email 3 days ago PeteIannetta 19th Sep '18 2
Monthly calls v customer base 5 days ago Maria Formosa 18th Sep '18 2
FTE Calculation at a monthly 5 days ago PatriceSylvain 13th Sep '18 4
Calculating attrition rates 5 days ago FaizalMindhola 13th Sep '18 3
Should we answer calls, take details and promise to call back later? 6 days ago MN 16th Sep '18 3
Call Centre Call - Right to obtain recording 1 week ago Alison Kounnou 12th Sep '18 1
Best Practice for Automated call-backs 1 week ago JimButler 13th Sep '18 1
When does a company border on harassment 1 week ago BreaDevlin 14th Sep '18 1
Process Excellence Manager 1 week ago RANDYPRADO 12th Sep '18 2
how to resolve scroll back error 2 weeks ago judithsandico 11th Sep '18 1
Time Off Policy - Vacation Planning 2 weeks ago HarryMarkhorst 11th Sep '18 1
Actual Required FTE Calculation 2 weeks ago Anon 8th Jan '15 15
Sup calls and escalation matrix 2 weeks ago Qutaiabh Allan 11th Sep '18 1
Call Centre Operations Manager 2 weeks ago Khaled Arafah 11th Sep '18 1
RUDE CALLS 2 weeks ago sunandakadam 11th Sep '18 1
changing date 2 weeks ago jaslove 7th Sep '18 1
Using my customer facing team to provide internal desktop support to staff 2 weeks ago MarkF 5th Sep '18 1
Combined connect rate based on a variable? 2 weeks ago EdwinWortel 7th Sep '18 1
How do I calculate FTE required for a 36 hour turn around time 2 weeks ago NobleYoung 4th Sep '18 1
Calculator # of contacts 2 weeks ago RalphJanssen 4th Sep '18 1
Service Level Calculation in Erlang C Excel Calculator 3 weeks ago NeilHanton 4th Sep '18 3
 

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