Community Forum

Welcome to the new Call Centre Helper Community!

We have integrated all our community sections into one - This includes our Call Centre Helper Forum, the Call Centre Helper Questions and Answers, along with CallCentreVoice.

Recently Active Topics

Topic Last Updated Started by Started on Replies
Mask Use In Contact Centres 34 minutes ago tom 19th May '20 3
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Virtual Contact Centre 6 days ago AnkitKapoor 30th Jun '20 1
What are the some of the key assessments to look out for when recruiting for Emails and Social Media desks? 6 days ago DoyeEbi 26th Jun '20 2
Customer Feedback Form 6 days ago AnkitKapoor 30th Jun '20 1
required FTE calculation (non-voice) 7 days ago Anon 15th Nov '14 11
Metrics to Measure WFM Analyst Performance 7 days ago EricRichards 23rd Jun '20 1
Team Leader requirment 7 days ago SunilKumar Sharma 25th Jun '20 1
Team leader exam questions 7 days ago Fady Mohamed 17th Jun '20 1
Sizing non voice projects 7 days ago AmrMobarez 26th Jun '20 1
How to convert FTE into heads and/or hours 7 days ago ManuelHernandez 28th Jun '20 1
Funniest Call Center Stories 2 weeks ago Brent 20th Dec '01 16
Non voice emails 2 weeks ago KerryRobinson 13th Jun '20 2
Capacity Planning Templates 2 weeks ago Claire Walton 6th Apr '17 2
When you disagree with metrics 3 weeks ago MarkDay 17th Jun '20 1
When to use that a call is being recorded 3 weeks ago MauraBecknell 18th Jun '20 1
Webinar Length 3 weeks ago Angelo Vargas 18th Jun '20 1
Remote Quality Monitoring 3 weeks ago LeytonWilliams 15th Jun '20 2
Backoffice FTE Caculation 3 weeks ago Anon 13th May '16 12
Service Level Vs Abandonment Rates 3 weeks ago Laura 15th Oct '09 2
Erlang C on Google App Script (Google Sheets) 3 weeks ago GianlucaMerler 10th Mar '20 2
Call Logging 3 weeks ago DougieMorrison 13th Jun '20 1
 

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