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Welcome to the new Call Centre Helper Community!

We have integrated all our community sections into one - This includes our Call Centre Helper Forum, the Call Centre Helper Questions and Answers, along with CallCentreVoice.

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Recently Active Topics

Topic Last Updated Started by Started on Replies
Team Leader Report Card 14 hours ago DennisRobbins 14th Jan '19 1
Difference between First Contact Resolution and Repeat Callers 14 hours ago RanushaSayed 14th Jan '19 1
How to calculate chat concurrency? 4 days ago DhruvSingh 11th Jan '19 1
Tagging Friends In You Facebook Posts 4 days ago AlastairCameron 11th Jan '19 1
Ratio recallers vs abandoned rate 4 days ago MikaelMartinez 11th Jan '19 1
dialler manager/strategy training 6 days ago NathanWinstanley 9th Jan '19 1
Introducing a chat channel, will it lead to a reduction in volume in other areas? 6 days ago JamesCollett 9th Jan '19 2
Counting emails in abandoned calculation? 1 week ago EmmaMitchell 6th Jan '19 1
Calculate number of FTE to work in social media 2 weeks ago Abobakrbalfaqih 1st Jan '19 1
Global WFM Vs Local WFM 2 weeks ago MiteshShah 3rd Jan '19 1
Holiday allowance 2 weeks ago ShaneO'Neill 3rd Jan '19 1
Call Centre Accreditation 2 weeks ago LisaWright 4th Jan '19 1
Drop Out Rates During Onboarding Training 2 weeks ago CarolynBlunt 10th Dec '18 2
Smartphones in the contact centre 2 weeks ago Rob Clark 4th Jan '19 1
Erlang C 2 weeks ago TraceyJOnes 2nd Jan '19 1
Shrinkage Formula 3 weeks ago AbhishekChoudhary 14th Dec '18 2
How can I identify an agent avoiding calls on CMS? 3 weeks ago Manlio Mascareño 25th Dec '18 1
Avaya CMS Supervisor R18 - calls released report 3 weeks ago FedeRico 26th Mar '18 7
WFM Scheduling Issues (IEX TotalView) 3 weeks ago Sabu 9th Feb '06 8
How can I get a good call center project 3 weeks ago MayaNigam 22nd Dec '18 1
how do i manually compute for the service level of 2 split/skills? 4 weeks ago JCPin 21st Dec '18 1
Can Verint Impact 360 be used to forecast/schedule for Outbound calling? 4 weeks ago Jeffhumphreys 20th Dec '18 1
Where to start? 4 weeks ago mariaC 20th Dec '18 1
Sunday trading 4 weeks ago SukiDheandsa 18th Dec '18 1
Spanish queue bilingual vs non-bi 4 weeks ago JoniMitchell 14th Dec '18 1
 

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