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Welcome to the new Call Centre Helper Community!

We have integrated all our community sections into one - This includes our Call Centre Helper Forum, the Call Centre Helper Questions and Answers, along with CallCentreVoice.

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Recently Active Topics

Topic Last Updated Started by Started on Replies
Verint Impact 360 Manual 9 hours ago Anon 6th May '16 3
Legal time on phone lines 13 hours ago LisaBarnes 20th Nov '17 0
Calculate dollar value of an additional second of AHT in call center 15 hours ago AmyJones 20th Nov '17 0
Easy Outbound call option for Me, Myself & I 17 hours ago JoLondon 20th Nov '17 1
Example of a Telephone Sales Hook 17 hours ago SteveSmith 19th Nov '17 1
Suggest me appropriate application/software for callcenter 4 days ago RomiBhattacharjee 16th Nov '17 1
Forecasting Estimate needed 5 days ago MikeSobie 10th Nov '17 2
Using cellphone 5 days ago JoaneDaigan 15th Nov '17 1
contacts per order 5 days ago kimEvans 14th Nov '17 1
What KPI's do you use for Customer Care across Social Media? 5 days ago RichardPickles 12th Nov '17 1
Call Volume Forecasting Margin of Error 2 weeks ago GermanCrisanto 8th Nov '17 1
AHT New Trend 2 weeks ago mohamedmogahed 8th Nov '17 1
Repeating calendar months or months where the first day starts on the same day 2 weeks ago JamesCollett 1st Nov '17 3
Tracking Back Office 2 weeks ago MattBrooks 9th Nov '17 1
Weekly long term forecast 2 weeks ago Jr 1st Nov '17 3
Telesales 2 weeks ago DyaaKhazaleh 6th Nov '17 1
Avaya CMS Real Time Reporting 2 weeks ago AnthonyPearson 4th Nov '17 1
I'm looking for suggestions for a script... 3 weeks ago KeithChirsan 3rd Nov '17 3
How to land communications 3 weeks ago NikkiBlunn 2nd Nov '17 2
How do call Center brokers get new clients? 3 weeks ago JeffSmith 2nd Nov '17 2
 

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