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We have integrated all our community sections into one - This includes our Call Centre Helper Forum, the Call Centre Helper Questions and Answers, along with CallCentreVoice.
Recently Active Topics
| Topic | Last Updated | Started by | Started on | Replies | |
|---|---|---|---|---|---|
| reverse erlang | 11 hours ago | SusanBowen | 23rd May '19 | 1 | |
| A Question (or two) About Voice Enabling IVR | 23 hours ago | Arthur | 27th Dec '01 | 4 | |
| call center in north carolina in 1996 | 3 days ago | KellyFarmer | 23rd May '19 | 1 | |
| Shrinkage and Agents | 4 days ago | KathyHerron | 22nd May '19 | 1 | |
| How to project the service levels using Erlang A? | 4 days ago | ChetnaGoyal | 30th Aug '18 | 9 | |
| Queue carry over between intervals and abandons | 5 days ago | DavidKalasky | 11th Jan '18 | 2 | |
| How do I download the online version of the Erlang calculator | 5 days ago | ChetnaGoyal | 30th Aug '18 | 3 | |
| Forecasting Abandoned Calls | 5 days ago | Laura McGilley | 26th Jan '16 | 18 | |
| Multiskill forecasting - Erlang X | 5 days ago | GeorgeJones | 15th Apr '18 | 3 | |
| Predicted Abandon Rate Calucation used in Erlang | 5 days ago | anonymousanonymous | 22nd May '19 | 0 | |
| Calculation of FTE required | 6 days ago | AntonioAbraham | 20th May '19 | 1 | |
| Best Practice: Call Recording Storage | 1 week ago | MarcBindlechner | 10th May '19 | 1 | |
| Customer Service Models | 1 week ago | NatashaDoren | 10th May '19 | 1 | |
| What level of qualification does the Niche folio hold for a HCSW | 1 week ago | neilduffy | 12th May '19 | 1 | |
| Is anyone any experience of using genesys interaction optimizer to compile a call centre schedule? | 1 week ago | Ollie Rushe | 13th May '19 | 1 | |
| Free Forecasting Excel Template Compile error: Cant find project or Library | 1 week ago | KrystleLake | 13th May '19 | 1 | |
| Obtaining client | 1 week ago | LiciaPhillips | 15th May '19 | 1 | |
| Describe an experience when you had to deal with a difficult customer | 1 week ago | Charity Ochuba | 16th May '19 | 1 | |
| Multilingual quality monitoring | 1 week ago | NunzioPruiti | 17th May '19 | 1 | |
| Calculating FTE on ASA | 2 weeks ago | VarunChawla | 13th May '19 | 1 | |
| Recruiting | 2 weeks ago | Courtney Pasquariello | 14th May '19 | 2 | |
| Forecasting Tool on a Daily Basis | 2 weeks ago | Clark Everitt | 13th May '19 | 1 | |
| Outbound Call | 2 weeks ago | AnilDavid | 9th May '19 | 2 | |
| Quality Parameter | 3 weeks ago | Sarju Aaron | 21st May '18 | 2 | |
| Call Monitoring Excel Workbook | 3 weeks ago | ChristyA | 7th May '19 | 1 | |
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