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Welcome to the new Call Centre Helper Community!

We have integrated all our community sections into one - This includes our Call Centre Helper Forum, the Call Centre Helper Questions and Answers, along with CallCentreVoice.

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Recently Active Topics

Topic Last Updated Started by Started on Replies
Scheduling breaks/ lunches in an excel report 3 hours ago DannyA 27th Sep '17 2
Designer Jobs Huddesfield UK 8 hours ago fwfwfgweg 11th Dec '18 0
How to calculate the number of agents required 8 hours ago Randerton 10th Oct '11 28
Need call centers/ Brokers 9 hours ago EmmaDavis 11th Dec '18 0
Drop Out Rates During Onboarding Training 1 day ago CarolynBlunt 10th Dec '18 0
Software that can calculate Email SLA 1 day ago ShashidharanNadarajah 8th Dec '18 3
Three key priorities to improve customer service within call center 3 days ago KhristinaIvanenko 7th Dec '18 1
Contact ID Audit 3 days ago VictoriaHeard 7th Dec '18 2
Scheduling agents 3 days ago AbhishekKumar 8th Dec '18 1
Forecasting Accuracy? 4 days ago JakeGrange 7th Dec '18 1
Peer Mentoring 5 days ago BonnieFerraiolo 5th Dec '18 2
Max occupancy on the Excel Calculator Template 5 days ago AndrewWilson 6th Dec '18 1
Call Center Mystery shopping 6 days ago HarriFagerholm 5th Dec '18 1
Tooth to Tail Ratio Calculation 6 days ago GautamKumar 4th Dec '18 2
How to predict Service Level based on Call Abandon Rates 7 days ago HongyongLee 4th Dec '18 1
Difference between the quality assurance and quality control 1 week ago EsraaMahfouz 30th Nov '18 1
PTO Request Timeline 2 weeks ago KevinWeller 29th Nov '18 1
Outbound Staffing Model / Calculator 2 weeks ago RGT 29th Nov '18 1
Customer effect 2 weeks ago ececaugn 29th Nov '18 1
Average speed of answer planning 2 weeks ago AnonAnon 28th Nov '18 2
Should a Contact Centre Manager take calls? 2 weeks ago BernadetteForde 27th Nov '18 3
Recruitment for Experienced Customer Service 2 weeks ago A. 27th Nov '18 1
How to Calculate hourly manpower in call center. Where AHT is 200 seconds. 2 weeks ago SameerSharma 27th Nov '18 1
Verint Call Recording 2 weeks ago JD 27th May '09 6
Customer care via social websites 2 weeks ago Tarek Smith 26th Nov '18 1
 

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