How Long is Dead Air Time?

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Dead Air

How long is allowed to have dead air in a call ?

Question asked by Safa

It Varies Considerably

Dead air time varies considerably depending upon what you are trying to do. If the customer is going off to find a pen, then dead air time could be 2 minutes. If an advisor is looking up information and the system is slow, it could be 15 seconds.

I think that in Speech Analytics they tend to look for dead air time that is over 10 seconds.

Here are some tips to reduce dead air time.

With thanks to Jonty

Author: Jonty Pearce

Published On: 12th Apr 2022 - Last modified: 22nd Apr 2022
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