How Long is Dead Air Time? Related Articles Seven Tips to Avoid Dead Air Time in Customer Service Calls 49 Tips for Reducing Average Handling Time (AHT) Using Speech Analytics to Minimise Dead Air What Are: Dead Air and One-Way Audio? © Wayhome Studio - Adobe Stock - 269711065 1,175 Filed under - Forum Dead Air How long is allowed to have dead air in a call ? Question asked by Safa It Varies Considerably Dead air time varies considerably depending upon what you are trying to do. If the customer is going off to find a pen, then dead air time could be 2 minutes. If an advisor is looking up information and the system is slow, it could be 15 seconds. I think that in Speech Analytics they tend to look for dead air time that is over 10 seconds. Here are some tips to reduce dead air time. With thanks to Jonty Author: Jonty Pearce Published On: 12th Apr 2022 - Last modified: 22nd Apr 2022 Read more about - Forum Recommended Articles Seven Tips to Avoid Dead Air Time in Customer Service Calls 49 Tips for Reducing Average Handling Time (AHT) Using Speech Analytics to Minimise Dead Air What Are: Dead Air and One-Way Audio? Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter