Call Centre Questions

6 animated people work in at an open plan desk. top view

194,482

What is the Minimum Number of Staff Required for a 24/7 Call Centre?

Zero Tolerance Policy

3,598

What is a Zero Tolerance Policy – ZTP?

key in puzzle lock

44,696

What Level of Security Questions Need to be Asked?

Telehone receivers of different colors hanging on the green background

3,517

What Is the Difference Between an Abandoned, a Missed and a Lost Call?

16,950

How do Employees Know that their Calls are Being Monitored?

red bow gift card

199

Initiatives to Increase Productivity

difference arrows

1,673

What Is the Difference Between Customer Experience and Customer Service?

81,304

What are the Legislations on Call Recording?

246,066

Can you Recommend any Games I can use to Motivate my Agents?

call recording tapes

9,704

Can a Call Recording Made by a Customer be Used Against Me?

live chat signs

302

How to Handle Multiple Chat Conversations Effectively

training metric

425

Metrics for Training Agents

measuring tape

408

How Do You Measure the Productivity of QA Auditors?

lady on phone

159

What to Do if a Caller Asks You to Call Them Back on a Different Number

coloured deck chairs

187

Annual Leave and Capacity

coach sports

857

What Is the Best Way to Coach a Phone Call?

abstract numbers

1,149

What Is the Right Figure for Contact Centre Occupancy?

who what signs

12,152

Would like some Ideas on Opening Questions for Outbound Calling?

late watch

206

Managing Lateness Within a Contact Centre

listening ear

9,155

What is the Guidance on Staff Listening In on Calls?

lady sleeping

26,543

Has Anyone Used Incentive Schemes to Reduce Sickness Absence?

7,150

Should you Offer 360 Degree Annual Reviews?

measuring tape

5,531

Do you Have any Tips as to How to Measure Outbound Calls?

7,220

How can I Give Refresher Training?

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